SurroundBar 3000: Questions re volume and sound for HD channels

mdk
mdk Posts: 1
edited December 2010 in Troubleshooting
Question 1: Our soundbar has been programmed into our TV's remote control. When I first turn the TV on, the volume on the soundbar comes on very loud and I have to quickly turn it down. This happens every time we turn on the TV.

Question 2: Our soundbar is connected to our HDTV via optical cable. When viewing regular (analog) cable channels, I turn off the TV volume and just use the soundbar. However, when viewing HD channels, I have to turn the TV audio back on because the soundbar doesn't work on HD channels (except the National Geographis HD channel). Audio will also come through the soundbar if I watch the HD channels through my DVD Recorder.

Can anyone please suggest solutions to these problems?
Post edited by mdk on
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Comments

  • howard.stevens
    howard.stevens Posts: 1
    edited December 2010
    There must be a fix for this--I can't imagine anyone wants to listen to their TVs that loud. Not sure if CS monitors these forums... I hope so because my wife is going to kill me if I don't find a solution.
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited December 2010
    Hello,
    Sorry you're having a problem. Give Polk CS a call tomorrow morning and ask for Kyle. The number is 1-800-377-7655.
    Regards, Ken
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  • pearl_drummer21
    pearl_drummer21 Posts: 1
    edited December 2010
    Im having this problem too, I just tried calling CS and they tell me this is normal operation. How can this be? I was told there is no adjustment and no fix for this. My surroubar 3000 turns on so high it wakes my sleeping child up everytime! Even if it turn the unit on seperate from the tv. Is there anyone that can help with this? Any secrets or anything that can be done!? Very upset i was not told about this before purchase.
    Thanks for any help
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  • brettkulick
    brettkulick Posts: 1
    edited December 2010
    I am having the issue #2 that you stated... my Digital channels are not coming out on the sound bar.. I have a Sound bar 3000 iht! I have it hooked up with the optical cable and I can not get any sound to come out on the digital channels. I am getting the HD channels but not the digital (i.e. the channels one would get if they did not have cable and had a converter or a new tv). Please help! Thanks. I have tried every setting combo on my Sansumg tv I purchased a couple of months ago! PLEASE HELP!
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