Muffled sound and forgot to send in warranty card

marms
marms Posts: 7
edited September 2010 in Troubleshooting
So i bought a pair of r50s last year, but forgot to send in the warranty cards due to being busy with school. Last week, one of my speakers started sounding muffled and quiet. I was thinking about sending them into polk since its within 5 years but was wondering if they would take it because i forgot to send in the warranty card. I still have the proof of purchase

thanks

marms
Post edited by marms on
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Comments

  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited August 2010
    Hello,
    The warranty card isn't necessary, only a valid sales receipt. Telephone Polk's CD guys/ladies at 1-800-377-7655 and they can probably send you the necessary parts and you can fix the speaker yourself.
    Regards, Ken
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  • SoundNooB
    SoundNooB Posts: 21
    edited August 2010
    Sounds like your tweeter went out, happened to one of my Monitor 60's. Take off the face cover and put your ear next to the tweeter, if you don't hear sound, it needs to be replaced.
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  • marms
    marms Posts: 7
    edited August 2010
    im not sure if its the tweeter, i think its the top mid
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  • lanchile
    lanchile Posts: 560
    edited August 2010
    Well, I always say the same thing about Polk Audio...Great products and wonderful customer service!!!! I am a POLKIE!!!!;)
    Make it simple...Make it better!
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  • Bobsama
    Bobsama Posts: 526
    edited August 2010
    marms wrote: »
    im not sure if its the tweeter, i think its the top mid

    If it's a woofer, lightly put your finger on the rubber surround. If you don't feel vibration (especially at higher levels), then it's probably shot.
    polkaudio Monitor 5 Series II
    polkaudio SDA-1 (with the SL1000)
    TEAC AG-H300 MK III stereo receiver
    beyerdynamic DT-880 Premium (600 Ω) headphones
    SENNHEISER HD-555 headphones
    Little Dot MK IV tube headphone amp
    Little Dot DAC_I balanced D/A converter
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  • marms
    marms Posts: 7
    edited September 2010
    Thanks for all the help!! It ended up being the tweeter. I called polk and they are shipping a replacement out to me! Great customer service and great products.
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