IHT 3000 Wireless Interference with other wireless

Bobz
Bobz Posts: 1
edited December 2011 in Troubleshooting
I purchased the IHT 3000 to use with my Samsung Plasma and Samsung wireless Blu-Ray player. After hooking up the surround bar and subwoofer and testing out how my system sounded with Netflix streaming movies, I noticed I could no longer get a wireless connection to my Fry's wireless router. After a lot of trial and error I turned off the IHT 3000 and my Samsung player started working again and I got my streaming movie from Netflix. the IHT 3000 and the Blu-Ray player are in the same media cabinet. What options do you suggest or do I need to return the sound system?
Post edited by Bobz on
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  • TECHNOKID
    TECHNOKID Posts: 4,298
    edited July 2010
    Kim wrote: »
    Bobz,
    Try changing the channel in the wireless router. You may have to access the router's firmware in order to change it. There should be instructions in the router's owners manual on how to do this. Hope this helps.
    Pok hasn't designed the IHT with multiple frequency selection :confused: I hope they'll consider such on the next product. Great that routers has the options but for example most wireless phones and many cheap gismos don't have that option either.

    Cheers!
    TK
    DARE TO SOAR:
    “Your attitude, almost always determine your altitude in life” ;)
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  • Wxjunkie
    Wxjunkie Posts: 1
    edited April 2011
    I buy products from name brands like Polk because I trust their quality will be high. At the very least the products should function properly. The 2.4 ghz band is crowded. Polk knows this and couldn't care less. In fact, their customer support told me this when I asked for possible solutions to the wifi interference issue with the 3000 IHT. Sorry about your luck - their words not mine.

    I will return my 3000 I purchased just yesterday. It sucks because the sound is fantastic. The product just fails to work properly. Streaming media wirelessly, whether people like it or not, is taking over. The FCC used to guard against this type of interference. It used to be against the law to sell a product like the one Polk and other manufacturers are peddling. There are other ways and bands to use for this type of wireless speaker technology. Polk and the FCC just don't give a damn.
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  • Libertyc
    Libertyc Posts: 915
    edited April 2011
    I have the Polk Instant Home Theater with wireless sub and it does not work with my Apple TV. Sometimes it will not let me connect to internet via my laptop. It defeats its own purpose. I wish I was able to demo it before buying it...
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  • Libertyc
    Libertyc Posts: 915
    edited April 2011
    Thats a good idea Kim but I purchased the IHT from Polk direct on eBay a few months ago. I have the original box and everything. Can it be shipped back for a refund?
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  • matma
    matma Posts: 6
    edited June 2011
    So, I purchased the IHT 3000 in March from Amazon. At the time I had a G wifi router. Upon receiving and installing the IHT 3000 my wifi network was crippled (as is frequently described here and elsewhere). I read in a review on Amazon that you simply need to change the channel on your router. I did so, and was off and running. :biggrin:

    Fast froward to yesterday when I upgrade my wifi network to N. Same problem comes up only this time changing channels has no effect. My search for a solution leads me to read, "In a heavily congested RF environment like this, the best option would be to upgrade to the SuroundBar 6000. The transmitter and receiver modules used in this model automatically searches or "code hops" for a clear channel when you sync the speaker bar to the subwoofer." from an actual Polk employee. :frown:

    So if I'm to understand this correctly, you knew this was an problem from the beginning and only put a solution in the upgraded unit and are now calling it a "Feature." :mad:
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  • matma
    matma Posts: 6
    edited July 2011
    matma wrote: »
    So, I purchased the IHT 3000 in March from Amazon. At the time I had a G wifi router. Upon receiving and installing the IHT 3000 my wifi network was crippled (as is frequently described here and elsewhere). I read in a review on Amazon that you simply need to change the channel on your router. I did so, and was off and running. :biggrin:

    Fast froward to yesterday when I upgrade my wifi network to N. Same problem comes up only this time changing channels has no effect. My search for a solution leads me to read, "In a heavily congested RF environment like this, the best option would be to upgrade to the SuroundBar 6000. The transmitter and receiver modules used in this model automatically searches or "code hops" for a clear channel when you sync the speaker bar to the subwoofer." from an actual Polk employee. :frown:

    So if I'm to understand this correctly, you knew this was an problem from the beginning and only put a solution in the upgraded unit and are now calling it a "Feature." :mad:

    Not even a denial or attempt at justification for this? Oh, and my network isn't "congested." If there is ONE thing connected to my wifi network when the IHT3000 is turned on it is immediately incapacitated.
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  • matma
    matma Posts: 6
    edited July 2011
    matma wrote: »
    Not even a denial or attempt at justification for this? Oh, and my network isn't "congested." If there is ONE thing connected to my wifi network when the IHT3000 is turned on it is immediately incapacitated.

    Can you even recommend another course of action to correct this? Besides trying to sell me a more expensive model.
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  • F1nut
    F1nut Posts: 50,551
    edited July 2011
    matma, I strongly suggest that you call Polk Customer Service as they don't always get the chance to check in here.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • dorokusai
    dorokusai Posts: 25,577
    edited July 2011
    Libertyc wrote: »
    Thats a good idea Kim but I purchased the IHT from Polk direct on eBay a few months ago. I have the original box and everything. Can it be shipped back for a refund?

    Contact Kim offline Liberty.

    Matma - I know it's not the suggestion you wanted to hear but the upgrade to the SB6K is simply the best option, period. It's not that much more expensive, or shouldn't be, so shop around.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • matma
    matma Posts: 6
    edited August 2011
    dorokusai wrote: »
    Contact Kim offline Liberty.

    Matma - I know it's not the suggestion you wanted to hear but the upgrade to the SB6K is simply the best option, period. It's not that much more expensive, or shouldn't be, so shop around.

    Sure, I'll bet the SB6K is very reasonably priced. But that isn't really pertinent to the situation. If I went to Amazon right now and bought it for $450 ($50 off MSRP with free shipping and no tax) I'll would have spent $800 to have one decent soundbar and one REALLY long paperweight. Could you stomach that? Should anyone be expected to?
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  • dorokusai
    dorokusai Posts: 25,577
    edited August 2011
    Why can't you return it? Have you made any attempt to contact Kim?
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • matma
    matma Posts: 6
    edited August 2011
    dorokusai wrote: »
    Why can't you return it?

    It has been too long since I purchased the item.
    dorokusai wrote: »
    Have you made any attempt to contact Kim?

    For what purpose? They have stated that this is not a flaw in the unit, but that they have simply decided to not include the technology in this model to prevent a serious functionality issue they obviously knew existed.
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  • dorokusai
    dorokusai Posts: 25,577
    edited August 2011
    It wasn't an obvious flaw since it was an issue that happened later due to a change in technology. I realize you're bitter and this sucks. If there was an easier fix, it would be available but the fact is that the module is part of the entire "brains" of the unit.

    You stated on Amazon that you purchased the unit in March of 2011. Why would you not be covered under warranty?

    http://www.amazon.com/Polk-Audio-Surroundbar-Entertainment-System/product-reviews/B0036ORATQ/ref=cm_cr_pr_hist_1/179-0213357-6807633?ie=UTF8&showViewpoints=0&filterBy=addOneStar

    Why not take the time to listen to what I'm suggesting to you? or did you buy it from an unauthorized dealer? I'd still encourage you to attempt a dialogue.

    Polk Audio, Inc., warrants to the original retail purchaser only. This warranty will terminate
    automatically prior to its stated expiration if the original retail purchaser sells or transfers the Product
    to any other party. Polk Audio, Inc., warrants, to the original retail purchaser only, that the LOUDSPEAKER(
    S), PASSIVE CROSSOVER COMPONENT(S) and ENCLOSURE on this Polk Audio Loudspeaker
    Product will be free from defects in material and workmanship for a period of three (3) years
    from the date of original retail purchase from a Polk Audio Authorized Dealer. Furthermore, Polk
    Audio, Inc., warrants, to the original retail purchaser only, that any AMPLIFIER OR OTHER ELECTRONIC
    COMPONENT that may be included in this Polk Audio Loudspeaker Product will be free from defects in
    material and workmanship for a period of one (1) year from the date of original retail purchase from a
    Polk Audio Authorized Dealer.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • matma
    matma Posts: 6
    edited August 2011
    dorokusai wrote: »
    It wasn't an obvious flaw since it was an issue that happened later due to a change in technology. I realize you're bitter and this sucks. If there was an easier fix, it would be available but the fact is that the module is part of the entire "brains" of the unit.

    You stated on Amazon that you purchased the unit in March of 2011. Why would you not be covered under warranty?

    http://www.amazon.com/Polk-Audio-Surroundbar-Entertainment-System/product-reviews/B0036ORATQ/ref=cm_cr_pr_hist_1/179-0213357-6807633?ie=UTF8&showViewpoints=0&filterBy=addOneStar

    Why not take the time to listen to what I'm suggesting to you? or did you buy it from an unauthorized dealer? I'd still encourage you to attempt a dialogue.

    Polk Audio, Inc., warrants to the original retail purchaser only. This warranty will terminate
    automatically prior to its stated expiration if the original retail purchaser sells or transfers the Product
    to any other party. Polk Audio, Inc., warrants, to the original retail purchaser only, that the LOUDSPEAKER(
    S), PASSIVE CROSSOVER COMPONENT(S) and ENCLOSURE on this Polk Audio Loudspeaker
    Product will be free from defects in material and workmanship for a period of three (3) years
    from the date of original retail purchase from a Polk Audio Authorized Dealer. Furthermore, Polk
    Audio, Inc., warrants, to the original retail purchaser only, that any AMPLIFIER OR OTHER ELECTRONIC
    COMPONENT that may be included in this Polk Audio Loudspeaker Product will be free from defects in
    material and workmanship for a period of one (1) year from the date of original retail purchase from a
    Polk Audio Authorized Dealer.

    Amazon return policy states it must be returned within 30 days (long ago).
    You say to use the warranty, but it's not a warranty issue. There is nothing technically wrong with the unit. Nothing is broken. It's what should have been included in the first place. You say that it wasn't an obvious flaw, then why would they put "transmitter and receiver modules" into the 6000 that would, "automatically searches or "code hops" for a clear channel." Seems like they knew enough to make sure this problem wouldn't occur in the 6000.
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  • dorokusai
    dorokusai Posts: 25,577
    edited August 2011
    Did you buy it directly from Amazon? or from a reseller on Amazon? You've made ZERO attempts to work with Polk Audio's CS so who's really to blame here?

    http://www.polkaudio.com/dealerlocator/online.php

    The warranty is 3 years thru Polk Audio....look, I've tried to help you repeatedly but you're simply not listening so good luck.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • chrismorrison88
    chrismorrison88 Posts: 1
    edited December 2011
    Hi folks. Here is how I resolved my interference issue. I had my Netgear 150 N supplied by Comcast on channel 4 and every channel I selected on the 3000 would not work. I changed my Netgear Router to channel 8. That has worked for me. Tested two laptops and iPad and throughput is good. Ps: I have so many neighbors on channels 1,6, 11 that is why i use the in between numbers.
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