UPS Cutomer Service...Below Satisfactory

Rivrrat

PerfectCreature wrote: »

Well, I get what you mean.
The only issue is... I do not know if the computer was exactly damaged...thus leaving me with really no computer and back to square one...
You know?

Are you getting 60 bucks from UPS on the damage claim? Again, if the answer is yes, you're getting your sixty bucks, and you don't have a computer....Which is exactly where you'd be if nothing happened.

I don't understand what you expect.

Who cares if the computer really isn't damaged. You're getting your money, which is all you wanted in the first place.

In the end, what you're expecting is your 60 bucks and a computer. after you refund the purchaser, and when UPS sends you the 60 bucks, they're the ones buying the computer.

End of story, stop trying to get something for nothing.

Rivrrat

TOOLFORLIFEFAN wrote: »

Well it was now it's about *ATTENTION*


Edit: LOL I got it...

Not all attention is good attention. :rolleyes:

heiney9

inspiredsports wrote: »

Except if the shipper had paid for $200 of insurance (or $500 of insurance) and the item was damaged, the shipper would have made out like a bandit on a $60 piece of junk.

Not really, since those inspectors at UPS aren't dummies and would figure out how much the buyer bought it for and what it was really worth. Just because you jack up the insurance you buy on something doesn't meant when they inspect and analzye the claim you will get that amount. Plus, anything over $100 actually gets inspected and I highly, highly doubt they would have paid any claim on this transaction had he sold it for more than $100.

As you read above anything under $100 and they automatically pay the claim, so yeah the seller could have gotten $100 had he fudged the numbers a little bit. Paying claims under $100 is a cost of doing business for UPS as it would cost them as much or more to actually access the damaged merch.

H9

AsSiMiLaTeD

Are you seriously this dense? I'm sorry the be the ****, but I gotta ask...

PerfectCreature

Yeah. I talked with Ups....what you guys said earlier was correct.
I was a just a little confused because they keep telling me different stories.
The guy has been refunded.
It has been settled.
I guess I was a little upset and confused because I could not get a right answer and my numbers kept getting screwed by ups and paypal. Money was being held and accounts were being suspended.
Where my issue came from was that paypal had taken 98 from my account...so I thought I was taking a double loss, but it was just holding it until the claim was settled.
Thats was where I was confused.
After the paypal issue was gone it all works out.
Thanks.
Also...could have been a little less harsh on me.
I was just trying to figure out if I was getting scammed or not seeing how I have already taken a loss with my CDs this past weekend...
Anyway thanks for being my second more...rational brain.

heiney9

inspiredsports wrote: »

Except if the shipper had paid for $200 of insurance (or $500 of insurance) and the item was damaged, the shipper would have made out like a bandit on a $60 piece of junk.

I worked as a GM for one of the trade associations involved in the shipping industry and we worked with the USPS, DHL (when they were around), FEDEX and UPS. Have you ever tried to decipher the "trade tariffs" they impose on shipments. Understanding it and finding it in their shipping manual is a very tedious task and they have themselves WELL covered for the type of thing you describe.

There are so many things they won't insure and so many things they will only insure up to a certain amounts and with very specific limitations, it boggles the mind adn will give you a headache.

H9

P.s. You can buy any amount of insurance you want on a shipment, doesn't mean that's what you get paid if you have a claim.

PSOVLSK

If you really want to come out ahead, pay the $38 to have the guy ship it back to you. Now you've got a computer that doesn't work and a $22 profit.

$60 that UPS refunded minus the $38 to pay shipping = $22.

heiney9

PerfectCreature wrote: »

Yeah. I talked with Ups....what you guys said earlier was correct.
I was a just a little confused because they keep telling me different stories.
The guy has been refunded.
It has been settled.
I guess I was a little upset and confused because I could not get a right answer and my numbers kept getting screwed by ups and paypal. Money was being held and accounts were being suspended.
Where my issue came from was that paypal had taken 98 from my account...so I thought I was taking a double loss, but it was just holding it until the claim was settled.
Thats was where I was confused.
After the paypal issue was gone it all works out.
Thanks.
Also...could have been a little less harsh on me.
I was just trying to figure out if I was getting scammed or not seeing how I have already taken a loss with my CDs this past weekend...
Anyway thanks for being my second more...rational brain.

It's all good PC. I hope you got some valuable experience for the next time you buy/sell on-line.

H9

Toolfan66

PerfectCreature wrote: »

Yeah. I talked with Ups....what you guys said earlier was correct.
I was a just a little confused because they keep telling me different stories.
The guy has been refunded.
It has been settled.
I guess I was a little upset and confused because I could not get a right answer and my numbers kept getting screwed by ups and paypal. Money was being held and accounts were being suspended.
Where my issue came from was that paypal had taken 98 from my account...so I thought I was taking a double loss, but it was just holding it until the claim was settled.
Thats was where I was confused.
After the paypal issue was gone it all works out.
Thanks.
Also...could have been a little less harsh on me.
I was just trying to figure out if I was getting scammed or not seeing how I have already taken a loss with my CDs this past weekend...
Anyway thanks for being my second more...rational brain.

Its all good PC you gave us some entertainment value if nothing else and if we victomized you through humor I apologize..;)

inspiredsports

heiney9 wrote: »

I worked as a GM for one of the trade associations involved in the shipping industry and we worked with the USPS, DHL (when they were around), FEDEX and UPS. Have you ever tried to decipher the "trade tariffs" they impose on shipments. Understanding it and finding it in their shipping manual is a very tedious task and they have themselves WELL covered for the type of thing you describe.

There are so many things they won't insure and so many things they will only insure up to a certain amounts and with very specific limitations, it boggles the mind adn will give you a headache.

H9

P.s. You can buy any amount of insurance you want on a shipment, doesn't mean that's what you get paid if you have a claim.

True, but $200-$500 for a computer with software can generally be substantiated. I'm not advocating fraud, I'm just saying there are times when a few dollars of insurance pay you more than and item's selling price.

heiney9

inspiredsports wrote: »

True, but $200-$500 for a computer with software can generally be substantiated. I'm not advocating fraud, I'm just saying there are times when a few dollars of insurance pay you more than and item's selling price.

You have a point as it tends to even out, some claims will get overpaid some underpaid. It's the instances of gross fraud where someone sends a $50 iPod and insures it for $300 and then it mysteriously gets lost, etc. You're not getting $300 for a used iPod Nano......just to use a poor example.

There is nothing wrong with insuring something at it's value even though you sold it cheap. The problem is everyone, and I mean everyone, thinks their stuff is worth more than it is.

UPS (or whatever shipping co.) conducts inspections of claims just like anyone else, the higher the dollar value the more scrutiny they will use to investigate. They can request verification from Ebay to how the transaction transpired, etc.

H9

It's very, very hard to defraud a shipping company unless you have a few co-conspiritors and help on the inside.

TouchOfEvil

Question....is there any facet of your life that you do not come to Polk Audio to get advice on?:rolleyes:

PerfectCreature

Well, I mean....come on now. How would life be if you logged on to polk audio and there was just some speaker articles and not an article how a confused man thinks he is getting jipped by not only ups, but pay pal and the buyer as well?
I mean...it is entertainment plus most of you guys give pretty decent advice anyhow.

JimKellyfan

There are many ways to ship.
I personally like to at least have insurance.

Too, you should have disclaimers on your website or sell site, stating that if there is an issue with shipping then to handle through the shipper, unless the buyer wants to pay insurance then the buyer accepts responsibility.

( Tiger Direct does that, I am not certain of e Bay rules as I only buy from it, haven't sold anything as yet )

So, at least someone should buy insurance for these types of things and of course, add that into their cost somewhere. ( 100 for a working pc with software and a new OS is too cheap, really )

Sounds like your claim is going and you should get paid, but consider what everyone is saying here.

Hope this helps.

heiney9

JimKellyfan wrote: »

There are many ways to ship.
I personally like to at least have insurance.

Too, you should have disclaimers on your website or sell site, stating that if there is an issue with shipping then to handle through the shipper, unless the buyer wants to pay insurance then the buyer accepts responsibility.

( Tiger Direct does that, I am not certain of e Bay rules as I only buy from it, haven't sold anything as yet )

So, at least someone should buy insurance for these types of things and of course, add that into their cost somewhere. ( 100 for a working pc with software and a new OS is too cheap, really )

Sounds like your claim is going and you should get paid, but consider what everyone is saying here.

Hope this helps.

Insurance doesn't mean squat if the shipping company decides the damage isn't their fault. Have you ever read the Terms and Conditions of shipping that UPS of FEDEX requires...........hardly anyone follows them.

The SELLER is always the only one that can deal with the shipping company, so you can't just put a disclaimer on your website and wash your hands of it. It's the seller's responsibility to file the claim, follow-up, do the dirty work etc., because the shipment originated with the seller. This is regardless of who buys what insurance.

The only time this is different is if you use a "private" pack-n-ship place. And when you purchase outside insurance at one of these places they will refund the sellers money and pursue the claim on their own. But, you pay for that in the form of higher shipping costs and add'l insurance premium above and beyond what the UPS/FEDEX or whomever you use to ship. USPS is different as well.

If I were shipping something expensive, rare, fragile I would use a Pack-n-Ship place because they guarantee all their shipping. They know the packing guidlines forward and backward and they now are responsible for the item reaching the buyer w/o being damaged. But you pay a 50-60% premium plus extra insurance.

So, you might be able to pack it yourself and use your UPS account and drop it off for $25, but at a Pack-n-Ship place it might be $40 plus whatever insurance, plus a packing labor charge, plus packing materials so it could cost you $50-60 to send the same item, but it's guaranteed.

Food for thought

H9

P.s. I was in this industry so I know.

P.s.s. When I say private pack-n-ship, I'm not talking about the UPS Store...........they are horrible.

PerfectCreature

Yeah, we have a pack and ship....It is called Goin' Postal they do an amazing job. I just can't afford to do it every time. Anything above like 200 I will have them pack, just because they insure their items for free....plus a $50 Credit.
And I know the guidelines there must be at least 2 inches of padding or material between the box and the item inside of it otherwise UPS wont come good. At least that is what Goin' Postal does and they have never shipped a damaged item. Least that what they say. They have a little counter deal....electronic ones...says xxxxxxxxx boxes shipped undamaged & on time. Kind of nifty in my opinion....