UPS Cutomer Service...Below Satisfactory

PerfectCreature

So, I sold an item on ebay. A computer for around 60 and the shipping was about 38. Just shy of 100 total. It weighed about 40 pounds to ship it. Okay. Thats the background.
The item when it left my house was in perfect cosmetic and working order. When he gets it he tells me the box is NOT damaged but the computer has a HUGE! dent in it and it doesn't turn on. Well. I file a claim right? Like a good person should. I like my 100% positive feedback on Ebay. Anyway, I guess UPS went out inspected the item and said it was damaged. My question is...how do they know they inspected the right computer?
Anyway. So the claim goes on for weeks and weeks, problem after problem. Finally UPS agrees to pay the claim. Perfect all is well.
NOT!
They will not ship the item back to me that is supposed damaged because it is A) not valued at 100 not weighing over 100 pounds.
A bunch of bull crap. Anyway, the guy is demanding his money back and says I should pay to get MY computer back after he wants a refund....which I thought was you know....My money for your item....of the item is defect okay...I give back your money I get back my item.
I guess not on ebay. Nope. They have suspended my account and put a freeze of about 98.76 until he gets his money and my paypal is no longer usable along with my ebay. All because he complained.
Now...is this right? That he keeps the computer...gets his money back and my account be suspended for the duration of the claim?

Anyway, I just had to vent a bit.
What do my fellow Polkies think of this unfortunate event?
Anything I can do?

billbillw

Pay him back, wait for UPS to pay you. That's the way it works. Since UPS is paying you back, who cares about the broken computer. Tell the **** to recycle it.

cstmar01

he should not be able to keep the item yet get all his money back as then you just gave something away. I would then count that as a tax right off for a charitable donation. jk but honestly you should still get the thing back, at least so then you could fix it and then either resell ect.

PerfectCreature

Well....If you think about it though....
I payed out of pocket to pack it. Like 10 for the box and a few odd supplies I didn't have around the house.....
Then, he gets the computer it is damaged okay no problem....I will refund you your money okay...but wait, I have seen no photos of it damaged and he doesn't want to ship it back out of his own pocket...so that is a little shifty.
I am supposed to pay him back and let him keep the computer?
The computer that I am not sure is even broken...considering I loaded it up with some nice software and a new OS that I had an extra copy of.....

billbillw

PerfectCreature wrote: »

Well....If you think about it though....
I payed out of pocket to pack it. Like 10 for the box and a few odd supplies I didn't have around the house.....
Then, he gets the computer it is damaged okay no problem....I will refund you your money okay...but wait, I have seen no photos of it damaged and he doesn't want to ship it back out of his own pocket...so that is a little shifty.
I am supposed to pay him back and let him keep the computer?
The computer that I am not sure is even broken...considering I loaded it up with some nice software and a new OS that I had an extra copy of.....

If UPS is paying you back, why does this matter? I don't get why you are upset about UPS with this whole deal. Typically UPS keeps the items that are damaged anyway. They are not going to pay for something and give it back to you, they keep it and sell it to a liquidator.

I can see you might have a problem is UPS only pays you back for the auction amount, but I typically set my value to the cost+shipping to cover the difference.

PerfectCreature

I do not see how they are paying me back....
I basically am giving him the computer for free, and making nothing off it....unless I am seeing this differently...?
A computer that I have no proof of not working or being damaged

Toolfan66

Well first of all if UPS pays you the item belongs to nether of you it belongs to UPS and they will pick it up. they will call and send you or the buyer a shipping slip at no cost to you or the buyer. This is how it works. UPS auctions off loads of broken crap that may still have some value to it.

You not only need to but you have to refund this guy his money. If UPS said you have a check coming then you have a check coming. The computer is no longer yours it blongs to UPS..

Now if I come off sounding like an **** I'm sorry. but what the hell!! I really am having a hard time swallowing the BS that goes on with you, you have more DRAMA then most woman I know. I hate to say it but I have to call Bull Sh&t with your posts lately..

Peace,
Larry.

PerfectCreature

No, they told me that UPS won't be picking up the item because it was under 100 and under 100 pounds and that is its still with the person who I shipped it too.
Don't ask me. That is what the customer service at UPS has told me. I find it a little odd as well. Believe me. I really do.
And what thread are you calling B&S?

billbillw

PerfectCreature wrote: »

I do not see how they are paying me back....
I basically am giving him the computer for free, and making nothing off it....unless I am seeing this differently...?
A computer that I have no proof of not working or being damaged

You said that UPS has agreed to pay the claim, hence, they ARE paying you back! If that is not correct, then you should clarify.

Toolfan66

PerfectCreature wrote: »

No, they told me that UPS won't be picking up the item because it was under 100 and under 100 pounds and that is its still with the person who I shipped it too.
Don't ask me. That is what the customer service at UPS has told me. I find it a little odd as well. Believe me. I really do.
And what thread are you calling B&S?

Fine then UPS said that, but if they said they are going to cover the claim (send you a check) then what do you care about the computer? really your getting your money right?? now give the guy back his, this is how it works. I deal with UPS all the time, and have had to do my fair share of claims.

All of them lately...:rolleyes:

PerfectCreature

I called them again. They said anything under 100 isn't inspected. That they just send a check after they get all my info and such....
They told me it is up to me and the shipper.
I mean...I guess I get my money back...but I still lost the computer.
SO I basically have given the computer to the person. Broken or not.
Well, at least someone was able to tell me what was going on...I think it is just the fact that I have had to deal with UPS and Staples Claims center at once and they do stuff different....
I am not sure....Really a head ache though.

heiney9

If you're getting paid by UPS for a claim take the money and STFU. I packed a cdp (very well) I sold on Audiogon and it was damaged when it arrived. It skipped and the display didn't light up anymore. UPS had man-handled it. The buyer had it inspected and UPS stated there was no damage and denied the claim.

I refunded the guy his money (obviously not his fault) and I got back a damaged cdp which I had to junk. So I was out a perfectly good cdp and out the money I sold it for. All because UPS wouldn't pay a $150 claim even though I paid extra for insurance.

Point is be VERY happy UPS decided to pay the claim. In my case I even purchased insurance and the **** at UPS didn't care.

I use FEDEX exclusively now because I won't give UPS anymore business.

H9

Rivrrat

You pay him back, UPS pays you. What do you care what happens to the computer if ultimately you get your money? You were trying to get rid of the computer anyway.

heiney9

PerfectCreature wrote: »

I called them again. They said anything under 100 isn't inspected. That they just send a check after they get all my info and such....
They told me it is up to me and the shipper.
I mean...I guess I get my money back...but I still lost the computer.
SO I basically have given the computer to the person. Broken or not.
Well, at least someone was able to tell me what was going on...I think it is just the fact that I have had to deal with UPS and Staples Claims center at once and they do stuff different....
I am not sure....Really a head ache though.

You got off easy, you got your money. Who cares what happens to the computer? In the end you loose nothing which is how it's supposed to work. When buying and selling used items there are ALWAYS risks involved for BOTH sides. If you can't afford to take those risks then don't buy and sell used merchandise.

In my case I knew the risks and I sucked it up. **** happens, end of story.

H9

PerfectCreature

Yes, I was, but it was to help pay for the new one I was getting...
I mean...I dunno...maybe I am just not seeing it like you guys do...
Called paypal, they have reversed the freeze said they were sorry for the misunderstanding....
Attempting to sort this out with ebay....

Rivrrat

Are you getting your money. IF the answer is yes, what else do you you expect?

You were trying to get rid of the computer. If you expect UPS to pay you and the give the old computer back, IMHO, you're trying to screw UPS.

PerfectCreature

Well, I get what you mean.
The only issue is... I do not know if the computer was exactly damaged...thus leaving me with really no computer and back to square one...
You know?
So its like I just gave this random guy a computer spent a few hours on the phone with various people just for the heck of it....
Right?
I mean if he wants a refund...should he not have to give back the computer in all fairness? Damaged for not?
I mean that is just like going to walmart saying you bought a ps3 it didn't work you want you money back but you want to keep the ps3 without walmart actually looking it over.

Toolfan66

Then if you want it back the shipping is on you not the buyer at this point..

polrbehr

Waitaminnit...
This guy claims the computer is damaged (any proof at all?? Pix??), gets to keep the "broken" computer, AND gets his money refunded? Damn, where do I sign up?

So UPS refunds you your money, and you get to promptly forward it to him.

You now have no computer (working or not), and no money.

I must be missing something .

Aha, I did miss something! If you want the computer back, you have to pay for its return.
OK,fair enough. I would ask to have it back.

polkatese

This is a circular argument at its best.

I am getting a headache trying to understand who is being victimized here?

heiney9

PerfectCreature wrote: »

Well, I get what you mean.
The only issue is... I do not know if the computer was exactly damaged...thus leaving me with really no computer and back to square one...
You know?
So its like I just gave this random guy a computer spent a few hours on the phone with various people just for the heck of it....
Right?
I mean if he wants a refund...should he not have to give back the computer in all fairness? Damaged for not?
I mean that is just like going to walmart saying you bought a ps3 it didn't work you want you money back but you want to keep the ps3 without walmart actually looking it over.

If it had never been damaged you would still have $60 and no computer so the above is a bunch of non-sense. You are real trip! and not in a good way.

I read your other thread about a job offer and what you are currently making. If you use this kind of logic at your job, you are being over paid at your current pay rate.

H9

Toolfan66

polrbehr wrote: »

Waitaminnit...
This guy claims the computer is damaged (any proof at all?? Pix??), gets to keep the "broken" computer, AND gets his money refunded? Damn, where do I sign up?

So UPS refunds you your money, and you get to promptly forward it to him.

You now have no computer (working or not), and no money.

I must be missing something .

Aha, I did miss something! If you want the computer back, you have to pay for its return.
OK,fair enough. I would ask to have it back.

your missing the part that the buyer has payed him in full for the computer and UPS is paying him his claim so he is really getting payed twice and the buyer has a broken computer, so that leaves the buyer out the money till PC refunds the buyer his money..

Toolfan66

heiney9 wrote: »

If it had never been damaged you would still have $60 and no computer so the above is a bunch of non-sense. You are real trip! and not in a good way.

I read your other thread about a job offer and what you are currently making. If you use this kind of logic at your job, you are being over paid at your current pay rate.

H9

Dude!!! I can't stop laughing my **** off.:p Thanks!! and I agree with you, I feel true colors are being shown here.

heiney9

PC gets paid by buyer $60

PC get refund from UPS $60

$60 + $60 = $120 to PC

At this point buyer is (-)$60 and a damaged computer

PC refunds money to buyer for damaged computer $60

$120 - $60 = $60 which is the amount PC should have gotten in the first place from the sale.

Pretty simple

H9

billbillw

The guy paid you ~$100. UPS is going to Pay You back. You need to refund the guy. Do you really expect to have the money and the computer? You will still have money from UPS to buy your next computer. Geeeze, enough already. Who cares if the buyer is being legit or not as long as UPS is going to pay the claim!

inspiredsports

This happens all the time.

An item UPS shipped arrives broken (the recipient is generally required to provide photos showing the damage). UPS pays of the sender for the value of the SHIPPING costs incurred PLUS the INSURED value of the goods. If the shipper failed to insure, that's the shipper's tough luck.

UPS then declines to pick up the item because it falls below their salvage value parameters.

In this case, the recipient has every right to keep the damaged goods. UPS paid the shipper for the goods and elected to leave the damaged goods in the recipients hands.

Case closed.

LessisNevermore

So this thread is about a damaged PC, right?;)

polrbehr

TOOLFORLIFEFAN wrote: »

your missing the part that the buyer has payed him in full for the computer and UPS is paying him his claim so he is really getting payed twice and the buyed has a broken computer, so that leaves the buyer out the money till PC refunds the buyer his money..

See, I knew it ... :eek:

Local pickup only is your friend...

heiney9

LessisNevermore wrote: »

So this thread is about a damaged PC, right?;)

Right, more than one damaged PC .

Sorry PC that you are taking all these shots, I really feel you are very confused........but this is a very simple transaction. Really simple.

Forget about the computer. You got your money and got rid of the computer which is what you wanted to begin with.

H9

inspiredsports

polrbehr wrote: »

See, I knew it ... :eek:

Local pickup only is your friend...

Except if the shipper had paid for $200 of insurance (or $500 of insurance) and the item was damaged, the shipper would have made out like a bandit on a $60 piece of junk.

Toolfan66

LessisNevermore wrote: »

So this thread is about a damaged PC, right?;)

Well it was now it's about *ATTENTION*


Edit: LOL I got it...