i-sonic audio quits working

mndavepk
mndavepk Posts: 3
edited July 2010 in Troubleshooting
I purchased my i-sonic from Amazon a couple of weeks ago and about a week later the audio stopped working.

Specifically, the i-sonic will be working fine (Aux input and radio) and all of the sudden the audio will stop working, almost like I hit mute. It remains responsive to all remote commands, just no sound is produced.

Shutting off and turning the i-sonic back on doesn't fix the problem. If I unplug the i-sonic and plug it back in, the problem is corrected and it works fine (feels like a hard reboot!)

This issue happened over the weekend again and the i-sonic wasn't even turned on. When I turned it on, the audio was dead, I rebooted it (unplugged and plugged back in) and now it is working again.

Firmware is 1.5.

Thanks!
Post edited by mndavepk on
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited July 2010
    Hello,
    I'm sorry you're having a problem. It would be best to contact Polk's Customer Service at 1-800-377-7655 and they can be of help.
    Regards, Ken
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  • BlueFox
    BlueFox Posts: 15,251
    edited July 2010
    mndavepk wrote: »
    I purchased my i-sonic from Amazon a couple of weeks ago and about a week later the audio stopped working.

    Specifically, the i-sonic will be working fine (Aux input and radio) and all of the sudden the audio will stop working, almost like I hit mute. It remains responsive to all remote commands, just no sound is produced.

    Shutting off and turning the i-sonic back on doesn't fix the problem. If I unplug the i-sonic and plug it back in, the problem is corrected and it works fine (feels like a hard reboot!)

    This issue happened over the weekend again and the i-sonic wasn't even turned on. When I turned it on, the audio was dead, I rebooted it (unplugged and plugged back in) and now it is working again.

    Firmware is 1.5.

    I bought mine over a year ago, and it has the same issue. I rarely use it anymore. All in all, a disappointing product.
    Lumin X1 file player, Westminster Labs interconnect cable
    Sony XA-5400ES SACD; Pass XP-22 pre; X600.5 amps
    Magico S5 MKII Mcast Rose speakers; SPOD spikes

    Shunyata Triton v3/Typhon QR on source, Denali 2000 (2) on amps
    Shunyata Sigma XLR analog ICs, Sigma speaker cables
    Shunyata Sigma HC (2), Sigma Analog, Sigma Digital, Z Anaconda (3) power cables

    Mapleshade Samson V.3 four shelf solid maple rack, Micropoint brass footers
    Three 20 amp circuits.
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited July 2010
    Hello BlueFox,
    I know Polk can help with that, use the phone number above and extension 208. That's Kim Jasper, let him know you're a CP member and he'll take care of you.
    Cheers, Ken
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  • mndavepk
    mndavepk Posts: 3
    edited July 2010
    Kenneth Swauger wrote: »
    Hello,
    I'm sorry you're having a problem. It would be best to contact Polk's Customer Service at 1-800-377-7655 and they can be of help.
    Regards, Ken

    Thank you. I will call tomorrow.
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  • mndavepk
    mndavepk Posts: 3
    edited July 2010
    I called the Polk customer service number. They told me to return my i-sonic to Amazon (where I purchased it). Amazon took it back and sent me another one.

    Well the new one has the exact same problem as the old one. The audio stops working after a while and I have to power cycle the unit.

    How can I get this resolved? The customer service number didn't seem to know anything about this problem, but I'm guessing it is pretty common in some units. Seems like a software (firmware issue), not hardware.
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