Sooo disappointed - speaker shipping :(

ViperZ
ViperZ Posts: 2,046
edited April 2010 in The Clubhouse
Just want to vent...

Bought a pair of B&W speakers from UK (ebay)... Beautiful special edition CDM1 in cherry.

The guy put 1/4" of foam on the sides and 2" of foam on top. Nothing on the bottom, nothing between the speakers. $170 for shipping... No problems, right?

The speakers are destroyed. One is cracked, the other has a locked-up driver. I am at a loss of words.
Panasonic PT-AE4000U projector for movies
Carada 106" Precision Series (Classic Cinema White)
Denon AVR-X3600H pre/pro
Outlaw 770 7-channel amplifier
B&W CDM1-SE fronts
B&W CDM-CNT center
B&W CDM1 rears on MoPADs
JBL SP8CII in-ceiling height speakers
Samsung DTB-H260F OTA HDTV tuner
DUAL NHT SubTwo subwoofers
Oppo BDP-93 Blu-Ray player
Belkin PF60 Power Center
Harmony 1100 RF remote with RF extender
Sony XBR-X950G 55" 4K HDR Smart TV + PS3 in the living room
Post edited by ViperZ on
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Comments

  • TouchOfEvil
    TouchOfEvil Posts: 967
    edited April 2010
    thats the bad thing about shipping. If the person who sends it does a bad job the item in question is almost always damaged.
    Hopefully you can get your money back painlessly.
    Living Room Rig:D
    Rotel RSP-1069/Rotel RMB-1095/Rotel-1072/Polk lsI15's W/modded xoverW/DBsubs/Polk LsiC/lsI7's/Klipsch sub-12"the weak link"/DLP Mitsubishi 65"
    Xbox360/PS3/WII
    M.Br. setup:)
    Emotiva MMC-1/Rotel RMB-1075/Polk BlackStone TL350's/Velodyne SPL1000/Samsung 51" Plasma
    Computer Rig:
    Rotel RB1050/Tannoy DC4's/Klipsch RW-10d/ImodIpod/HK AVR230 for now....
    Headphones-Ultrasone-HFI780's w/LittleDot MK Vamp Portables Panasonic HJE-900's
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  • polkatese
    polkatese Posts: 6,767
    edited April 2010
    Really sorry to hear your misfortune, especially when it happens to a set of beautiful speakers. It's almost impossible to send a set without the original packaging, to survive the journey. Hope you'll get your money back either through the seller or insurance.
    I am sorry, I have no opinion on the matter. I am sure you do. So, don't mind me, I just want to talk audio and pie.
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  • virtualdean
    virtualdean Posts: 286
    edited April 2010
    ViperZ wrote: »
    Just want to vent...

    Bought a pair of B&W speakers from UK (ebay)... Beautiful special edition CDM1 in cherry.

    The guy put 1/4" of foam on the sides and 2" of foam on top. Nothing on the bottom, nothing between the speakers. $170 for shipping... No problems, right?

    The speakers are destroyed. One is cracked, the other has a locked-up driver. I am at a loss of words.

    Sorry for your misfortune in having a clueless seller pack your stuff badly.
    Ebay should cover the cost and shipping. I've never had to use that service.
    Can you let us know how they back you up?
    Thanks
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  • ViperZ
    ViperZ Posts: 2,046
    edited April 2010
    I have filed a dispute via PayPal. PayPal basically lets you settle with the seller on a certain amount of money (up to full amount). I most likely won't get all my money back, but I hope the seller will be honest enough to refund at least a part :(.
    I won't be able to send the speakers back... the shipping costs are crazy.

    Does anybody know if it's possible to "unlock" the stuck driver? and how?
    Panasonic PT-AE4000U projector for movies
    Carada 106" Precision Series (Classic Cinema White)
    Denon AVR-X3600H pre/pro
    Outlaw 770 7-channel amplifier
    B&W CDM1-SE fronts
    B&W CDM-CNT center
    B&W CDM1 rears on MoPADs
    JBL SP8CII in-ceiling height speakers
    Samsung DTB-H260F OTA HDTV tuner
    DUAL NHT SubTwo subwoofers
    Oppo BDP-93 Blu-Ray player
    Belkin PF60 Power Center
    Harmony 1100 RF remote with RF extender
    Sony XBR-X950G 55" 4K HDR Smart TV + PS3 in the living room
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  • dorokusai
    dorokusai Posts: 25,577
    edited April 2010
    What was the difficulty in buying a loudspeaker where you live?
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • ViperZ
    ViperZ Posts: 2,046
    edited April 2010
    I've been looking for this particular model and colour for a few months and nothing!

    (guess what, someone posted one pair on local CL yesterday... now I feel even worse).
    Panasonic PT-AE4000U projector for movies
    Carada 106" Precision Series (Classic Cinema White)
    Denon AVR-X3600H pre/pro
    Outlaw 770 7-channel amplifier
    B&W CDM1-SE fronts
    B&W CDM-CNT center
    B&W CDM1 rears on MoPADs
    JBL SP8CII in-ceiling height speakers
    Samsung DTB-H260F OTA HDTV tuner
    DUAL NHT SubTwo subwoofers
    Oppo BDP-93 Blu-Ray player
    Belkin PF60 Power Center
    Harmony 1100 RF remote with RF extender
    Sony XBR-X950G 55" 4K HDR Smart TV + PS3 in the living room
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  • dorokusai
    dorokusai Posts: 25,577
    edited April 2010
    That's terrible to read ViperZ. You're high end shops are pretty far and few up there correct?
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • greyford1979
    greyford1979 Posts: 749
    edited April 2010
    Damn and I thought my shipping woes were bad:eek: Sorry to hear this happened to you, hope everything works out well for you in the end!
    I love animals, they're delicious!
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  • ViperZ
    ViperZ Posts: 2,046
    edited April 2010
    dorokusai wrote: »
    That's terrible to read ViperZ. You're high end shops are pretty far and few up there correct?

    Doro, I am specifically looking for bookshelf speakers from CDM series. Since they are older, the only way to get them would be to find a trade-in at the store or buy it used. We have 5 B&W authorized dealers in the city and none had what I wanted.
    Panasonic PT-AE4000U projector for movies
    Carada 106" Precision Series (Classic Cinema White)
    Denon AVR-X3600H pre/pro
    Outlaw 770 7-channel amplifier
    B&W CDM1-SE fronts
    B&W CDM-CNT center
    B&W CDM1 rears on MoPADs
    JBL SP8CII in-ceiling height speakers
    Samsung DTB-H260F OTA HDTV tuner
    DUAL NHT SubTwo subwoofers
    Oppo BDP-93 Blu-Ray player
    Belkin PF60 Power Center
    Harmony 1100 RF remote with RF extender
    Sony XBR-X950G 55" 4K HDR Smart TV + PS3 in the living room
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  • AudioGenics
    AudioGenics Posts: 2,567
    edited April 2010
    It is very unfortunate.

    Had I known... I would have gladly helped you locate B & W speakers
    here in the USA.

    I would be interested how you are able to "recoup" your investment ??
    Possibly insured ?

    Considered rebuilding or restoring them.
    Seeing some work of the craftsmen on the forum restore early polks is incredible...

    Phoenix can live again............
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  • mantis
    mantis Posts: 17,189
    edited April 2010
    That sucks , the CDM1nt's are awesome bookshelf speakers. I have Installed them many many time with and without their stands. I love em.

    I'm wondering if you can get a new cabinet for the cracked one and a driver for the other . Get the money from the seller or paypal and keep the broken speakers. Maybe with the money you can repair them. They are worth the effort.

    Good luck and I'm sorry for your misfortune.

    Dan
    Dan
    My personal quest is to save to world of bad audio, one thread at a time.
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  • ViperZ
    ViperZ Posts: 2,046
    edited April 2010
    After playing with the speaker, I unlocked the stuck driver. I guess I got very "lucky" there. Actually, I did... Looks like the screws got slightly undone and the diffuser got undone a lot - the result was that the cone was touching the diffuser and didn't move. I put the diffuser back in place, put the speaker back in the cabinet, and it's moving fine now.

    I haven't received anything from the seller yet, but I will give him a couple of days to respond to be fair.
    Panasonic PT-AE4000U projector for movies
    Carada 106" Precision Series (Classic Cinema White)
    Denon AVR-X3600H pre/pro
    Outlaw 770 7-channel amplifier
    B&W CDM1-SE fronts
    B&W CDM-CNT center
    B&W CDM1 rears on MoPADs
    JBL SP8CII in-ceiling height speakers
    Samsung DTB-H260F OTA HDTV tuner
    DUAL NHT SubTwo subwoofers
    Oppo BDP-93 Blu-Ray player
    Belkin PF60 Power Center
    Harmony 1100 RF remote with RF extender
    Sony XBR-X950G 55" 4K HDR Smart TV + PS3 in the living room
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  • jimsvm
    jimsvm Posts: 307
    edited April 2010
    Hi ViperZ, bad luck about the damaged B+Ws. I found a pair of B+Ws in a pawn shop in Pembrook this weekend.He wanted 150 and I talked him down to 100.Mod # DM220 Hooked them up and wow,every checks ok.Great sound.What did you pick up.Maybe some spare parts for me.;)
    Rec rm vm30 micro pro 3000 akai 2 channel. ht anthem MTX 5 channel anthem P2 statement anthem 325, 8 channel Martin Logan power amp for 4 ceiling ls900 2 and outdoor polks, 2 JL 110’s subs panasonic 65" plasma lsim 705’s , 706c, L200 and Control 4 garage rig monitor 10s crossovers by VR3, dynamat, RDO-194's, new drivers. psw 111 Pioneer 9040 BDP53fd 100 " screen Nakamichi HD projector, and Panasonic 65” plasma.
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  • ViperZ
    ViperZ Posts: 2,046
    edited April 2010
    Jim, unfortunately CDM1-SE are much better than DM220 =P.

    The crack in the speaker surprisingly does not go all the way - most likely just the veneer or a bit deeper. I'll try to hook them up tonight.

    The speakers are also missing jumpers in the back, so if someone has a decent set of jumper wires for sale, please PM me.
    Panasonic PT-AE4000U projector for movies
    Carada 106" Precision Series (Classic Cinema White)
    Denon AVR-X3600H pre/pro
    Outlaw 770 7-channel amplifier
    B&W CDM1-SE fronts
    B&W CDM-CNT center
    B&W CDM1 rears on MoPADs
    JBL SP8CII in-ceiling height speakers
    Samsung DTB-H260F OTA HDTV tuner
    DUAL NHT SubTwo subwoofers
    Oppo BDP-93 Blu-Ray player
    Belkin PF60 Power Center
    Harmony 1100 RF remote with RF extender
    Sony XBR-X950G 55" 4K HDR Smart TV + PS3 in the living room
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  • seeclear
    seeclear Posts: 1,242
    edited April 2010
    Just use some speaker wire for the time being.
    "Don't forget to change your politician. They are like diapers they need to be changed regularly, and for the same reason."
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  • dorokusai
    dorokusai Posts: 25,577
    edited April 2010
    ViperZ wrote: »
    Doro, I am specifically looking for bookshelf speakers from CDM series. Since they are older, the only way to get them would be to find a trade-in at the store or buy it used. We have 5 B&W authorized dealers in the city and none had what I wanted.

    You didn't find anything down here in the US?
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
    · Share on FacebookShare on Twitter
  • tonyb
    tonyb Posts: 32,952
    edited April 2010
    Sorry to hear....but man,I have to question your thoughts on shipping from Europe. Unless it was the manufacturer themselves,I know I would not take that risk. Hopefully you can recover most of your coin and move on.
    HT SYSTEM-
    Sony 850c 4k
    Pioneer elite vhx 21
    Sony 4k BRP
    SVS SB-2000
    Polk Sig. 20's
    Polk FX500 surrounds

    Cables-
    Acoustic zen Satori speaker cables
    Acoustic zen Matrix 2 IC's
    Wireworld eclipse 7 ic's
    Audio metallurgy ga-o digital cable

    Kitchen

    Sonos zp90
    Grant Fidelity tube dac
    B&k 1420
    lsi 9's
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