Surroundbar 5000 changing sources and turning off

I have a Polk Surroundbar 5000. It will randomly change sources on me or turn off altogether with no rhyme or reason. This is while I am watching TV/Netflix/etc... It is connected directly to my TV with the provided optical cable.

Any suggestions? My wife is ready to throw it through the window.

Comments

  • lizliz Posts: 1
    This is happening to us too! The sound bar shuts off after 10 min. We have to turn it back on....its only 4 days old. I'm NOT happy!
  • KennethSwaugerKennethSwauger Moderator Posts: 6,018
    Hello,
    Sorry there's a problem. Usually this type of problem can be corrected by working with Polk's CS department at: 1-800-377-7655 select option 1. It's a good idea to have the unit's serial number available when calling.
    Regards, Ken
    "Passion is inversely proportional to the amount of real information available", G. Benfield
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