Magnifi One Soundbar turns on/off randomly...

Since I bought it (a year or so ago) my Magnifi One Soundbar will randomly turn itself on and off while I'm using it. I have it connected to my TV through an Optical cable and in the middle of watching something it will just decide to turn off and I have to manually turn it back on (and usually have to rewind whatever I'm watching a few seconds because I've missed something now). It's been doing this basically since I got it (don't know why I didn't return it... silly me!). Anyway, I've since resorted to just turning it off and not using it but that backfires because I'll be watching something (using my TV speakers) and out of nowhere the soundbar will turn itself on at MAX VOLUME and scare the crap out of me, my friends, even the poor dog will jump out of her bed, lol.
It's really bothering me now because I just got a new TV and for whatever reason, even when I turn off my TV, my cable box will still play it's audio through the soundbar, so I turn the soundbar off, HOWEVER, my soundbar will then, a few hours later, decide to turn itself on and last night it scared the crap out of me and my neighbours at 5am when it starts blaring the newscasters on TV at full volume... I had to resort to unplugging the thing at this point :(

Answers

  • KennethSwaugerKennethSwauger Moderator Posts: 6,404
    Hello,
    Welcome! I believe others have found that increasing the level of the signal coming into the bar cures this auto on/off problem.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • RandiRandi Posts: 3
    Hello,
    Welcome! I believe others have found that increasing the level of the signal coming into the bar cures this auto on/off problem.

    Thanks for the reply. How would one "increase the level of the signal"?
  • lightman1lightman1 Posts: 9,457
    Check for poltergeists.
  • RandiRandi Posts: 3
    lightman1 wrote: »
    Check for poltergeists.

    that was my first instinct.
  • Increase level is not an answer.
  • Increase level of signal is your answer Kenneth? Seems like a lot of people are having issues with this POS, and your answer is a general "others have found that increasing the level of signal into the bar has cured this problem"? How about Polk address the actual issue with instructions to a real solution. Recall this thing if it's been so problematic. Give us a step by step "how to" if it's solvable. You have a lot of people having the same issues with the same model, and lame answers like that from a moderator that's no help at all. Kenneth, why don't you explain how one would increase the signal? I as well as others are using optical, but seems to be same issue with HDMI. How do we get this to work consistently? It's been better as a paperweight than for sound since I received it.
  • Viking64Viking64 Posts: 2,543
    Oh my.

    t9hxg7667i1v.jpg
  • KennethSwaugerKennethSwauger Moderator Posts: 6,404
    Hello,
    I can certainly understand your frustration, although that isn't an excuse for some of your comments. The best source for information concerning this problem is with Polk's CS department. I'll send your email address directly to someone who can help solve your problem.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • Randi wrote: »
    Since I bought it (a year or so ago) my Magnifi One Soundbar will randomly turn itself on and off while I'm using it. I have it connected to my TV through an Optical cable and in the middle of watching something it will just decide to turn off and I have to manually turn it back on (and usually have to rewind whatever I'm watching a few seconds because I've missed something now). It's been doing this basically since I got it (don't know why I didn't return it... silly me!). Anyway, I've since resorted to just turning it off and not using it but that backfires because I'll be watching something (using my TV speakers) and out of nowhere the soundbar will turn itself on at MAX VOLUME and scare the crap out of me, my friends, even the poor dog will jump out of her bed, lol.
    It's really bothering me now because I just got a new TV and for whatever reason, even when I turn off my TV, my cable box will still play it's audio through the soundbar, so I turn the soundbar off, HOWEVER, my soundbar will then, a few hours later, decide to turn itself on and last night it scared the crap out of me and my neighbours at 5am when it starts blaring the newscasters on TV at full volume... I had to resort to unplugging the thing at this point :(

    Try sonos
  • Fixed my issue by simply removing battery from unused Polk remote it stopped doing it. Put a fresh battery into remote still isn’t doing it. I figured my low battery remote was just being a **** cause it was about to die (took me 3 weeks to figure it out)
  • When I turn off the Polk Magnify Mini it will turn itself back on within a minute. Just installed it yesterday.
  • robeauxrobeaux Posts: 2
    Hello,
    I can certainly understand your frustration, although that isn't an excuse for some of your comments. The best source for information concerning this problem is with Polk's CS department. I'll send your email address directly to someone who can help solve your problem.

    My DBS1is cutting it self off every 10 minutes or so. Can you direct me to a person with POLK CS who can help me fix this issue?
  • KennethSwaugerKennethSwauger Moderator Posts: 6,404
    Hello,
    Send an email to: [email protected] first thing tomorrow.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
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