SONY (ES) Warranty - Information

dorokusai
dorokusai Posts: 25,576
edited February 2008 in Electronics
I recently had my ever reliable Sony SCD-C555ES develop a display problem that needs repair.

Anyways, I wanted to post briefly about the benefits of Sony ES warranty, as mine ends 07/03/2008. The timing couldn't have been sweeter.

KEEP YOUR RECEIPTS!

Usually failures occur in the first year but you never really know and when a manufacturer backs up their product, even better. Polk and Sony ES, for example, back their product with a 5 year warranty. It really does pay to step out of the box and look into ES gear, as the generic Sony carries a one(1) year warranty in most cases. The ES product is worth the money, before and after the sale.

That's a statement to the quality of the product in my book and Polk, in particular, has been known to go above and beyond even that! How could that not make you feel good?

Back on subject....here are some links for you Sony fans:

SONY DAPC - Direct Accesories and Parts Center - You can pick up OEM remotes for older gear, manuals and a limited parts selection. The dealer section contains a larger database for widgets and particulars.

SONY eSupport - Electronics - This is where you can start a repair order for your Sony product(s), warranty or non-warranty. Just click on the "Repair Service" icon and follow the steps.

You have the option of course to take it to an authorized Sony repair facility in your area. I know all of them in the DC area, and I wouldn't ask them to repair an alarm clock. YMMV but I'd rather have the main office fix my stuff.

If you're covered by the warranty, it will tell you but you can create a "Event ID" for your repair regardless of coverage.

They also offer discounted, UPS Ground shipping to the repair hub in Laredo, Texas. The label MUST be charged to a Credit Card before creation and regardless of being used, your CC will be charged. I'm a corporate shipper and the rate isn't bad at all.

I guess I'll have to make do with a hmmmmm, in the interim......who knows what I might dig up :D

Happy Listening!
CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
Post edited by dorokusai on
· Share on FacebookShare on Twitter

Comments

  • HiPerf360
    HiPerf360 Posts: 436
    edited January 2008
    I was EXTREEMLY pleased with Sony when my DVP-9000 has a drawer issue. It was under warranty and repaired quite quickly.

    The tech even hand wrote a little note about the problem and what has been changed to prevent it from happening again along with a compliment on my disc that was removed.
    · Share on FacebookShare on Twitter
  • dorokusai
    dorokusai Posts: 25,576
    edited January 2008
    HiPerf360 wrote: »
    I was EXTREEMLY pleased with Sony when my DVP-9000 has a drawer issue. It was under warranty and repaired quite quickly.

    The tech even hand wrote a little note about the problem and what has been changed to prevent it from happening again along with a compliment on my disc that was removed.

    Nice :) Thanks for the post HiPerf360.

    I've sent a few pieces over the years to Laredo and the service is solid. I never received a personal note...... :(
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
    · Share on FacebookShare on Twitter
  • mantis
    mantis Posts: 17,326
    edited January 2008
    We don't see much Sony gear go bad. Now that Denon is gone, we don't see much repairs.

    Dan
    Dan
    My personal quest is to save to world of bad audio, one thread at a time.
    · Share on FacebookShare on Twitter
  • HiPerf360
    HiPerf360 Posts: 436
    edited January 2008
    dorokusai wrote: »
    Nice :) Thanks for the post HiPerf360.

    I've sent a few pieces over the years to Laredo and the service is solid. I never received a personal note...... :(

    I was blown away, never had any other problems.
    · Share on FacebookShare on Twitter
  • Maurice
    Maurice Posts: 517
    edited January 2008
    Good to know. I remember when Doro was part of the ES crew around here. DA2ES I believe it was.:D Grimster too.;) Alas, I now stand alone.:p
    Everytime I think I'm out, THEY PULL ME BACK IN!!!!!!

    Polk 70's,40,30's
    Velo DLS 3500 Sub
    JVC 61" HD-ILA
    Sony DA4ES AVR
    Oppo 981 DVD
    Sony CDP-CX235 CD
    Signal Bi-wires
    AR ProII IC's
    · Share on FacebookShare on Twitter
  • dorokusai
    dorokusai Posts: 25,576
    edited January 2008
    I'm still a fan, just not of everything in the current ES lineup.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
    · Share on FacebookShare on Twitter
  • HiPerf360
    HiPerf360 Posts: 436
    edited January 2008
    dorokusai wrote: »
    I'm still a fan, just not of everything in the current ES lineup.

    I'm with you,

    the last 5 or so years have not been so good.
    · Share on FacebookShare on Twitter
  • ViperZ
    ViperZ Posts: 2,046
    edited January 2008
    I have my cheaper ES (DA333ES), but not sure how long I'll keep it for (although it will stay in the family after I will upgrade).
    Panasonic PT-AE4000U projector for movies
    Carada 106" Precision Series (Classic Cinema White)
    Denon AVR-X3600H pre/pro
    Outlaw 770 7-channel amplifier
    B&W CDM1-SE fronts
    B&W CDM-CNT center
    B&W CDM1 rears on MoPADs
    JBL SP8CII in-ceiling height speakers
    Samsung DTB-H260F OTA HDTV tuner
    DUAL NHT SubTwo subwoofers
    Oppo BDP-93 Blu-Ray player
    Belkin PF60 Power Center
    Harmony 1100 RF remote with RF extender
    Sony XBR-X950G 55" 4K HDR Smart TV + PS3 in the living room
    · Share on FacebookShare on Twitter
  • SCompRacer
    SCompRacer Posts: 9,090
    edited January 2008
    For the DIY’er and Sony’s out of warranty, here is another place to pick up parts. Like an optical reader for a tired DVP-NS999ES.

    http://www.partstore.com/Default.aspx
    Salk SoundScape 8's * Audio Research Reference 3 * Bottlehead Eros Phono * Park's Audio Budgie SUT * Krell KSA-250 * Harmonic Technology Pro 9+ * Signature Series Sonore Music Server w/Deux PS * Roon * Gustard R26 DAC / Singxer SU-6 DDC * Heavy Plinth Lenco L75 Idler Drive * AA MG-1 Linear Air Bearing Arm * AT33PTG/II & Denon 103R * Richard Gray 600S * NHT B-12d subs * GIK Acoustic Treatments * Sennheiser HD650 *
    · Share on FacebookShare on Twitter
  • billbillw
    billbillw Posts: 7,488
    edited January 2008
    The 5 year warranty is the main reason I bought the SCD-C333ES. It was 1st releasted in 2000-2001, but I still have warranty coverage for a couple years because I bought it as a store demo model from an authorized dealer, that was in 2005. I haven't tested the warranty yet, but I'm thinking about sending it in soon because the flip down cover doesn't close all the way. I will probably take mine to the local place, because they are a very well equipped repair facility that is listed at the regional service center for just about every major company. I've taken a couple things to them in the past and service has been good.
    · Share on FacebookShare on Twitter
  • XJRGUY
    XJRGUY Posts: 258
    edited January 2008
    My entire system is Sony ES and Polk.

    Their limited production stuff is really well made.

    I'm especially impressed by these pieces in my collection:

    STR-DA9000ES receiver
    STR-DA777ES receiver
    TC-WA9ES Dual Well cassette

    All of them overbuilt inside and out.

    Tim
    http://www.laspeedgarage.com
    · Share on FacebookShare on Twitter
  • capitan100
    capitan100 Posts: 172
    edited February 2008
    I love my Sony V555ES receiver.

    I am actually looking for another ES receiver for my game room. Or get an upgrade and move the V555ES to the gameroom.

    I love my Polks and Sony ES.

    Blake
    Home Theater
    Sony DA7ES 7.1 A/V Receiver
    Sony DVP-NC80V - SACD/DVD player
    CS400 - Center channel
    RT2000i - Fronts
    RT1000i - Surrounds
    a/d/s MS3/u - subwoofer
    Hitachi 62 inch HD TV

    2 Channel Room
    Niles HDL-4 Speaker Selector
    Niles HDL-6 Speaker Selector
    Sony V555ES receiver
    Sony DVP-S7700
    Polk SDA-2B
    Polk Monitor 5
    Thiel 03a
    B&W 2001 ZMF
    Signet SL-250 B/U
    a/d/s L400e
    Wharfedale Valdus 100SE
    Polk PSW 350 - subwoofer
    Pioneer Elite Big Screen
    · Share on FacebookShare on Twitter
  • AndyGwis
    AndyGwis Posts: 3,655
    edited February 2008
    Sony ES gear is good stuff. The C2000ES was just okay, but my previously owned C222ES and DVP-S9000ES epitomized build quality and reliability. Couldn't imagine those things breaking down or wearing out within 5 years.
    Stereo Rig: Hales Revelation 3, Musical Fidelity CD-Pre 24, Forte Model 3 amp, Lexicon RT-10 SACD, MMF-5 w/speedbox, Forte Model 2 Phono Pre, Cardas Crosslink, APC H15, URC MX-950, Lovan Stand
    Bedroom: Samsung HPR-4252, Toshiba HD-A2, HK 3480, Signal Cable, AQ speaker cable, Totem Dreamcatchers, SVS PB10-NSD, URC MX-850
    · Share on FacebookShare on Twitter
  • Danny Tse
    Danny Tse Posts: 5,206
    edited February 2008
    The Sony (non ES) integrated amp from my first system, from 1987, is still in operation today. My mom cranks it doing karaoke.
    · Share on FacebookShare on Twitter
  • cyberhazard
    cyberhazard Posts: 67
    edited February 2008
    I gave away a complete Sony ES system last year to a coworker. Integrated Amp, FM tuner, cassette deck & CD player are all close to 25 yrs. old and still kicking. Plus a pair of Klipsch KG-4's that have gone through 3 horns over the years.(horns were always replaced FOC.)

    At any rate. When I upgraded my stuff, a ES receiver was the logical choice for me.
    The Escape Pod Equipment
    Samsung HL-S5679W
    Sony STR-DA5200ES
    Outlaw 7125
    Sony 60GB PS3, Blu-ray Disc
    TiVo Series 3 HD
    Universal Remote Control MX-900
    Polk Audio LSi9 ebony, fronts
    Polk Audio LSiC, center
    Polk Audio LC65i in wall, surrounds
    SVS PB12-Plus Piano Black
    Outlaw PCA interconnects
    BetterCables for HDMI & SUB

    Master Bedroom
    Sony KDL-46XBR4
    Sony 40GB PS3, 2nd Blu-Ray Disc
    Polk Audio i-Sonic
    · Share on FacebookShare on Twitter
  • Sherardp
    Sherardp Posts: 8,038
    edited February 2008
    Good to hear it worked out for you, should something go wrong with my 7100ES AVR at least I know it will be taken care of, then again Im in Japan, I'd have them make me a new one on the spot. Good info though. Agreed the ES line is good stuff, my AVR is a tank.
    Shoot the jumper.....................BALLIN.............!!!!!

    Home Theater Pics in the Showcase :cool:

    http://www.polkaudio.com/forums/showcase/view.php?userid=73580
    · Share on FacebookShare on Twitter
  • danger boy
    danger boy Posts: 15,722
    edited February 2008
    I just sold a Sony ESD8CDP i got for $15, for an older 18bit player, it was quite impressive sounding.. within it's range.. it was probably the best sounding 18 bit player I've ever owned. the highs were just a tad to brite and forward though. other than that it was near mint looking and the rosewood sides were a nice touch too look at.
    PolkFest 2012, who's going>?
    Vancouver, Canada Sept 30th, 2012 - Madonna concert :cheesygrin:
    · Share on FacebookShare on Twitter
  • Ricardo
    Ricardo Posts: 10,636
    edited February 2008
    Is the Sony ES warranty transferable?????
    _________________________________________________
    ***\\\\\........................... My Audio Journey ............................./////***

    2008 & 2010 Football Pool WINNER
    SOPA
    Thank God for different opinions. Imagine the world if we all wanted the same woman
    · Share on FacebookShare on Twitter
  • dorokusai
    dorokusai Posts: 25,576
    edited February 2008
    Technically, no.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
    · Share on FacebookShare on Twitter
  • dorokusai
    dorokusai Posts: 25,576
    edited February 2008
    It's on the way back home, repaired. That's always good to hear as the word "unrepairable" isn't.

    Always keep a backup player handy....unfortunately, I didn't time things very well.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
    · Share on FacebookShare on Twitter
  • vonnie123
    vonnie123 Posts: 326
    edited February 2008
    The ES is long lasting. I just hooked up a seldom used, but 15 year old CDP-601ES CD changer. You think the lights would fail after 15 years.
    [
    · Share on FacebookShare on Twitter
  • dorokusai
    dorokusai Posts: 25,576
    edited February 2008
    The unit is home ready to be put in the closet for a rainy day.

    The same part that failed in 2005, was exactly what was replaced this round. They tightened the loading door and factory spec'd it.

    882013203 - Device, Optical

    Note from 2005 "Replaced the defective laser traverse mech assy."

    I also requested new packaging or suitable OEM replacement and received it packed in a brand new, double wall box with plenty of protection. Since I bought it open box, with no box, this was a nice free goodie.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
    · Share on FacebookShare on Twitter