Signa S2-no sound

Options
Mike123
Mike123 Posts: 1
in Troubleshooting
Got an S2 to use with a new LG OLED TV. It worked for two days (connected via ARC) then stopped. Can’t get any sound out of it. Sound works on TV’s internal speakers.

Any troubleshooting ideas?

Thanks.
· Share on Facebook

Answers

  • [Deleted User]
    [Deleted User] Posts: 7,598
    Options
    Probably a good way of testing the soundbar would be to use another source as a test. Maybe a portable CD player connected using the 3.5mm input on the bar. Or if you have a source device that uses a digital Toslink cable. That way you can see of the problem is the soundbar or not.
    · Share on Facebook
  • AtoZ0to9
    AtoZ0to9 Posts: 2
    edited July 2020
    Options
    Try toggling the ARC in the LG's settings OFF and ON, I have to do it with my Samsung all the time.
    · Share on Facebook
  • jaymstarbuck
    jaymstarbuck Posts: 3
    Options
    Signa S2 worked great on HDMI ARC for two days, then quit. Works fine on Bluetooth. Troubleshooter on Samsung TV said bad HDMI cable. Replaced with new HDMI cable, nothing. Turning TV off and back on gives me speaker option of Receiver (HDMI Arc)-my Signa S2-but when I select it, it disappears and defaults to TV speakers.
    Thought I'd try a third new HDMI cable next.
    TV is new Samsung UN58RU7100
    · Share on Facebook
  • jaymstarbuck
    jaymstarbuck Posts: 3
    Options
    New HDMI cable no help.
    Can no one reply?
    · Share on Facebook
  • rodandar
    rodandar Posts: 1
    Options
    Had an older Samsung tv and it was fine with my Polk soundbar HDMI connection, got a new Samsung TV and it worked for a couple days, then disappeared. It connects via bluetooth but not HDMI, it's as if the Samsung TV can no longer detect that it has an audio device attached. Did you ever resolve your issue?
    · Share on Facebook
  • fixmysoundbar
    fixmysoundbar Posts: 1
    Options
    I am experiencing this same issue. Was a fix ever determined, or is there a way to push a hard reset? Sound works on bluetooth but it doesn't come through on hdmi.
    · Share on Facebook
  • bpsmif
    bpsmif Posts: 1
    Options
    I called their customer support and after some TV settings changes I was able to get my sound bar working. Took less than five minutes.
    · Share on Facebook
  • SeleniumFalcon
    SeleniumFalcon Posts: 4,359
    Options
    Good, I'm glad it was resolved.
    · Share on Facebook
  • plcpolk
    plcpolk Posts: 2
    Options
    No sound signs 2 checked settings Can’t see problem
    · Share on Facebook
  • plcpolk
    plcpolk Posts: 2
    Options
    Problem solved plcpolk
    · Share on Facebook
  • MikePic
    MikePic Posts: 1
    Options
    Glad to see Support Helped, What did Support do to get it to work.
    · Share on Facebook