Polk Audio MagniFi MAX SR always fails to connect with Alexa
AminRDobani
Posts: 1
I bought Polk Audio MagniFi MAX SR from Amazon few days back, everything is working good except Alexa Setup.
I tried connecting to Alexa from multiple mobile devices (Android/IOS both) but no matter what I do it's fail to connect. It always gives me below error
Connection failure
Sorry, an issue occurred during device setup, please try again.
Error code 2:2:0:3
I have also tried after setting up Airplay, Wi-Fi and also after setting up in Google Home but it gives same error.
Alexa shows me popup of this device has been found do you want to setup, after that I follow the instructions Alexa app tells me but within a second voice comes from the soundbar that Alexa has been setup now go back to Alexa app but in the app it shows above error.
Any help would be appreciated.
Thank you.
I tried connecting to Alexa from multiple mobile devices (Android/IOS both) but no matter what I do it's fail to connect. It always gives me below error
Connection failure
Sorry, an issue occurred during device setup, please try again.
Error code 2:2:0:3
I have also tried after setting up Airplay, Wi-Fi and also after setting up in Google Home but it gives same error.
Alexa shows me popup of this device has been found do you want to setup, after that I follow the instructions Alexa app tells me but within a second voice comes from the soundbar that Alexa has been setup now go back to Alexa app but in the app it shows above error.
Any help would be appreciated.
Thank you.
Comments
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Hello,
Welcome to the Polk forum. I'll forward your situation to a product specialist at Polk, I'm sure we can figure this out. -
Good morning Polk management I am trying to connect my Polk magnifi max sr to polk connect app but it kept on asking me to press hold action button on the soundbar and there is no such button on it pls help me out
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Hello,
Welcome to Polk's forum. I believe the MagniFi Max SR does not use the Polk Connect app rather it uses the Google Home app for Wi-Fi setup and streaming.
To set up and use the Polk MagniFi Max SR:
1). Download the Google Home app from your phone's app store.
2). Open the Google Home app: and follow the on-screen instructions to set up the MagniFi Max SR on your Wi-Fi network.
3). Once setup is complete, you can use the Google Home app to cast music from various apps or use voice commands to play music, pause, and control the volume. -
If you're not connecting to Alexa, check to ensure your device is using the same network as the Soundbar. Do you use a mesh network system, such as Orbi or Eero? Oftentimes, the provider's modem/router is still outputting a signal, resulting in two different networks.
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Test
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For Echo
Nice to see you're still around Clint.
