Polk magnifi max AX SR

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lukman765
lukman765 Posts: 7
in Basic Hookup/Wiring Questions
I have using this system around 1.5 years... The sound quality and bass is very good I liked this system very much... But suddenly the subwoofer is not working and speakers clarity also decreased.. sometimes back speakers and bar stops working... I have rebooted the system.. I have changed the connector or cord.. unplugged the system for two days to get rebooted, but the problem didn't solve.. and I found the kim gmail here..I have tried to spoke with him but unfortunately he is not replying to mail I'm trying past two days... Can someone give me a solution.... Thank you in advance!!
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,359
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    Hello,
    I'll ask for information about this.
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  • lukman765
    lukman765 Posts: 7
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    Thanks in advance..... Update me as soon as possible!
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  • lukman765
    lukman765 Posts: 7
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    Any news regarding this?
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  • pitdogg2
    pitdogg2 Posts: 27,780
    edited July 2025
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    lukman765 wrote: »
    Any news regarding this?

    Patience is a virtue dude. Give them time to work on it. Polk doesn't work 24/7 they get days off as well and add in a holiday not to mention.
    Kim is a wonderful guy, if you went after him like this I can understand why he has created distance.
    Sometimes they must get some of the engineering team involved and that takes time as well.
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  • lukman765
    lukman765 Posts: 7
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    Okay dude....I'm really sorry for thiss!!
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  • agingboomer
    agingboomer Posts: 589
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    Emails may have changed from masimo to soundunited?
    The arc of the moral universe is long, but it bends towards justice.—Martin Luther King Jr.
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  • pitdogg2
    pitdogg2 Posts: 27,780
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    Hey @SeleniumFalcon did you have any luck?
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,359
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    Yes, I believe he is taken care of.
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  • lukman765
    lukman765 Posts: 7
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    Hey @SeleniumFalcon kim did all the process in a good manner. But at last he is not replying and shipping team also not responding properly. They product got stucked in Indian customs for more than a week. They keep on giving reminder for me. I have mailed for more than 5 days. He says that shipping team is working on that but no update on the customs. So my kind request to update the process as soon as possible. Thank you in advance
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,359
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    Hello,
    Let me ask what the status is.
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,359
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    Here is the latest communication between a FedEx customer support person and Polk's support:

    "Good day Richard,
    I apologize for the inconvenience caused. However, there have been no updates yet regarding the status of your shipment with the tracking number 456283060034. A follow up has been submitted and we will continue to monitor this. I will provide you with an update once it arises, and no later than July 21, 2025 by 5:00 PM CT.
    Thank you for your understanding and patience on this matter.
    Best Regards,

    Joemar S.
    FedEx Premier Customer Care"
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  • lukman765
    lukman765 Posts: 7
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    @SeleniumFalcon may I know the update of the package? It has been stucked for more than 10 days. Kindly take this as my request and do necessary changes. Thank you
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  • lukman765
    lukman765 Posts: 7
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    @SeleniumFalcon why there is no reply from you? Again the customs have sent me the reminder. Kindly check and take action accordingly! Thank you
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,359
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    @lukman765, I have no control over what happens to items as they pass through Indian customs. Nor do any of the people who I can contact who work at Polk. Sometimes things remain in customs for several weeks as they move through the system. I can give you no updates on the status of your soundbar, I'm sorry.
    If it were me, I would remain patient and understand that it will eventually reach me.
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