Whassup with CS these days?

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nooshinjohn
nooshinjohn Posts: 25,102
in Customer Service
I get an email from Polk CS a couple days ago telling me the parts I have been looking for are now available. Today I call to place the order and there are again no parts! I have only been waiting for a while now. I can understand supply issues from Covid, but we are now a good 18 months post-pandemic and still having issue???

Come on Polk,...
The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

“When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
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Comments

  • stangman67
    stangman67 Posts: 2,190
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    You know the CS has been awful for many many years now. The whole we’re not stocking parts for the LSIM anymore when had only been discontinued for 2-3 years really pushed me away from the brand as a whole. I don’t want want paperweights a few years after speakers are discontinued in the event they need replacement drivers or other parts. Hopefully they learned a lesson from that
    2 Channel in my home attic/bar/man cave

    2 Channel Focal Kanta 3 I Modwright SWL9.0 Anniversary Pre I Modwright PH9.0X I Modwright KWA-150SE I VPI Prime Signature w/ Soundsmith Zephyr MIMC I Lumin U2 Mini I North Star Designs Intenso DAC I Audience OHNO ICs/Audience Furutech FP-S55N and FP-S032N Power Cables/Acoustic Zen Satori I Isotek Sirius
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  • pitdogg2
    pitdogg2 Posts: 24,585
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    nooshinjohn wrote: »
    I get an email from Polk CS a couple days ago telling me the parts I have been looking for are now available. Today I call to place the order and there are again no parts! I have only been waiting for a while now. I can understand supply issues from Covid, but we are now a good 18 months post-pandemic and still having issue???

    Come on Polk,...
    Seems like they should have held what you were waiting for, seems they knew since they sent you a notification.
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  • SeleniumFalcon
    SeleniumFalcon Posts: 3,508
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    Can you give me a list of the parts you need and I'll check on what happened?
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  • nooshinjohn
    nooshinjohn Posts: 25,102
    edited March 12
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    ......
    Post edited by nooshinjohn on
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
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  • treitz3
    treitz3 Posts: 18,342
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    Good call, John....

    Tom
    ~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~
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  • polrbehr
    polrbehr Posts: 2,826
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    nooshinjohn wrote: »
    I get an email from Polk CS a couple days ago telling me the parts I have been looking for are now available. Today I call to place the order and there are again no parts! I have only been waiting for a while now. I can understand supply issues from Covid, but we are now a good 18 months post-pandemic and still having issue???

    Come on Polk,...

    They're just gearing up for the next one...
    So, are you willing to put forth a little effort or are you happy sitting in your skeptical poo pile?


    http://audiomilitia.proboards.com/
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  • nooshinjohn
    nooshinjohn Posts: 25,102
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    Parts paid for and in stock as of two weeks ago... still no tracking number.
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
    · Share on FacebookShare on Twitter