Where Has Polk Customer Service Gone?
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I'll forward this to a friend at Polk.
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You should be contacted by Justin, at Polk via email.
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Thanks Falcon, I appreciate the assist.
I'll let you know what happens next. -
Glad to be of help.
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For the record, add me to the list of "Bad Customer Service from Polk Audio." I've only been on hold for an aggregate of 2 hours, but I did manage to talk to someone. I gave her my order number, she asked me to stay on hold while she looked into it, and she never returned! Also, my emails have gone unnoticed and never responded to.
It's unforgivable that Polk Audio treats its customers in this fashion. I understand COVID probably has created personnel problems for them, but this is bad... really bad. -
I'll send this to the attention of a friend at Polk, you probably won't hear from him until Monday.
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I do find it funny our boy Carl logs in surfs the forum yet NEVER attempts to help in this thread.
Come on Carl !
Marketing 101 is very happy customers..... -
Thank you, SeleniumFalcon.
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No problem, glad to help.
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Just an update. Today I received an e-mail from Sound United with my FedEx return labels. SWEET! I'm glad to see movement on this finally.
To be honest, the prolonged wait time might be excusable however the radio silence for 30 days is not. I sincerely hope they see this turnaround time as unacceptable and make efforts in the future to provide the customer service experience their loyal customers deserve. I would like to think Sound United would not buy established companies like Polk, Denon, Marantz, Boston Acoustics, ect. just to abandon their customer base.
Thanks again SeleniumFalcon for putting the buzz in someone's ear. Keep doing the lords work. Cheers. -
I'm glad things are working out. Take care.
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SeleniumFalcon: Update... I was emailed by Kim Jasper on Monday and today was contacted via this forum by CFarrell. Hopefully my RMA request is working its way through the system. Thanks for your help.
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That's good news, glad to be of help.
