HTS 10 not resuming from standby a common problem?
lestat78
Posts: 6
Hi all,
my brand new HTS 10 will not resume from standby. It works fine at first when you connect it to the power, but as soon as it goes into standby it will never get back out of it, unless you do a full power cycle.
I've tried everything, changing cables, increasing the sub output, changing the crossover, connecting it to a different power plug... nothing (btw, same receiver and old sub, never had an issue with the standby).
I think it's faulty, also because if I turn it on (green light), switch it to "DC control" (red light) and then back to "auto" it locks immediately (the light stays red an will not resume).
I've found a couple of reviews on Amazon and another thread for the same issue here, but the thread is marked as "answered" without really a solution... And I've seen a lot of comments about Polk taking a long time to answer support requests.
Is this a common problem? Does anyone one knows how Polk fixes it?
Thank you
my brand new HTS 10 will not resume from standby. It works fine at first when you connect it to the power, but as soon as it goes into standby it will never get back out of it, unless you do a full power cycle.
I've tried everything, changing cables, increasing the sub output, changing the crossover, connecting it to a different power plug... nothing (btw, same receiver and old sub, never had an issue with the standby).
I think it's faulty, also because if I turn it on (green light), switch it to "DC control" (red light) and then back to "auto" it locks immediately (the light stays red an will not resume).
I've found a couple of reviews on Amazon and another thread for the same issue here, but the thread is marked as "answered" without really a solution... And I've seen a lot of comments about Polk taking a long time to answer support requests.
Is this a common problem? Does anyone one knows how Polk fixes it?
Thank you
Best Answer
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JeffBernal
Posts: 3
I got Polk Philippines send me a firmware update file. I run it to my unit and it solved my problem. It now runs good!! I am stating it here so other people with the same problem might see this useful to solve their issue.
Answers
Hi Jeff, apparently there is no fix for this, even Polk support could not help.
I had to contact the seller and replace the whole unit; the new one has been working perfectly ever since.
After having it replace it work as it should, so it goes on standby after some minutes of inactivity and always resumes correctly few seconds after a signal it is send to it; look into having it replaced, it is the only solution.
Glad this helped!
That's great to know, thanks for sharing this and I've marked you reply as the answer to my question; maybe when this happened to my unit, Polk support did not have enough cases to correct via firmware (the model was fairly recent back then).
Same issue on a brand new HTS 12 with a Denon x2600.
Do you know where I can get the last firmware?
Thanks in advance for your help :-)
They sent me a list with things to check and it's just a joke.
I think I will send the subwoofer back and order an SVS instead.
tech help from polk suggested replacing subwoofer cord - NOT useful.
It appears there is a defective board in the system which needs replaced by accessing it through the back panel. Summary: It's a known issue so be polite when you talk with them, and work until you get a seasoned Tech person.