Worse customer experience ever

Owned a Polk sound bar for 3 months and it quit working. Have been trying to contact customer service for 7 months. It’s impossible. The automated number instructs you to pick technical support and then the phone disconnects. So frustrating. Can’t imagine how this company stays in business. Good bye to my 260 dollars spent.

Comments

  • mlistens03mlistens03 Posts: 2,494
    tbirkbeck wrote: »
    Owned a Polk sound bar for 3 months and it quit working. Have been trying to contact customer service for 7 months. It’s impossible. The automated number instructs you to pick technical support and then the phone disconnects. So frustrating. Can’t imagine how this company stays in business. Good bye to my 260 dollars spent.

    Could this be a problem on your end? I’ve never heard of this. I’ve called the CS several times, and I’ve never had this problem, and yes, it was in the last seven months. I am sorry about your difficulty, have you tried returning to the store/website you bought it from?
    Micah
    Micah
    music on vinyl; https://www.discogs.com/user/mlistens03/collection
    Technics SL3200 turntable; Shure M97xE cart; Hagerman Audio Labs Bugle 2; NAD C352 integrated; KEF Q150 speakers; Velodyne VA-907 subwoofer; home-built stands, generic cables but will upgrade soon...

    desktop; Lenovo G50 running Win10, Yamaha RX-v665 AVR, JBL e30 headphones
    I've always thought the goal of high-end audio was not to have your neighbors bang on the wall and say, 'Turn that darn music down' but to have your neighbors bang on the wall and say, 'Tell your friends to go home and you can practice later this week'.
  • KennethSwaugerKennethSwauger Moderator Posts: 6,846
    Hello,
    Sorry you're having a problem. I'll ask my friend, at Polk, to contact you via email. Unfortunately it won't be until Monday, rest assured the problem will be addressed as soon as possible.
    "They thought we were too loud, but shoot, I had four army blankets folded over my amp, and the volume level was on 2. I'm used to playin' on 10!" S.R.V.
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