Amazon Shipping problems
DonnerUndBlitzen
Posts: 908
I've been buying stuff from Amazon for at least 15 years and the shipping has usually been smooth sailing. They normally used USPS or UPS. Sometimes if I ordered a book or a CD either thru them or one of their marketplace vendors it would get lost in the mail. Refunds were promptly given. The vast majority of purchases had no problems.
Recently, I have had some problems with Amazon because they are now using either OnTrac or themselves to do deliveries. It seems Amazon is getting into the shipping business. OnTrac has a similar business model as Uber and uses private drivers to do deliveries. With my first order involving OnTrac 2 months ago, I sat home all day Saturday and no delivery. But, the driver marked delivered, so perhaps it was delivered to the wrong address.
Last Saturday Amazon itself was to deliver an order and I called and they said they lost my order. So, they issued a refund that hit my card on Monday and I reordered. OnTrac delivered the replacement order yesterday. Today, I checked my Amazon account and discovered that apparently Amazon is going to deliver the order they lost and refunded on Monday to me today! I will wait and see if that actually happens. I also checked my card to make sure they did not reverse my refund. So far, they have not.
I did a Yahoo search about OnTrac and there are numerous online consumer complaints against them. Seems like they are subject to the same problems Uber may have with its drivers. (In fairness, I have not done a similar search about the USPS or UPS).
I liked Amazon before they thought they could also be a delivery company. I wish they left well enough alone.
I'm curious if others that do business with Amazon are now having delivery problems.
Recently, I have had some problems with Amazon because they are now using either OnTrac or themselves to do deliveries. It seems Amazon is getting into the shipping business. OnTrac has a similar business model as Uber and uses private drivers to do deliveries. With my first order involving OnTrac 2 months ago, I sat home all day Saturday and no delivery. But, the driver marked delivered, so perhaps it was delivered to the wrong address.
Last Saturday Amazon itself was to deliver an order and I called and they said they lost my order. So, they issued a refund that hit my card on Monday and I reordered. OnTrac delivered the replacement order yesterday. Today, I checked my Amazon account and discovered that apparently Amazon is going to deliver the order they lost and refunded on Monday to me today! I will wait and see if that actually happens. I also checked my card to make sure they did not reverse my refund. So far, they have not.
I did a Yahoo search about OnTrac and there are numerous online consumer complaints against them. Seems like they are subject to the same problems Uber may have with its drivers. (In fairness, I have not done a similar search about the USPS or UPS).
I liked Amazon before they thought they could also be a delivery company. I wish they left well enough alone.
I'm curious if others that do business with Amazon are now having delivery problems.
Comments
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just wait until the start air dropping from their drones.....
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I have had nothing but stellar service from them I ordered the recently released Eric Clapton live in San Diego Bluray late Saturday night normal shipping was spose to be delivered tomorrow it arrived on Monday to my surprise, pretty impressive.Home Theater
Parasound Halo A 31 OnkyoTX-NR838 Sony XBR55X850B 55" 4K RtiA9 Fronts CsiA6 Center RtiA3 Rears FxiA6 Side Surrounds Dual Psw 111's Oppo 105D Signal Ultra Speaker Cables & IC's Signal Magic Power Cable Technics SL Q300 Panamax MR4300 Audioquest Chocolate HDMI Cables Audioquest Forest USB Cable
2 Channel
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Stuff for the Head
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Shower & Off the beaten path Rigs
Polk Audio Boom Swimmer, Polk Audio Urchin
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I, too, had had great service from Amazon...until recently. Without getting in to too much detail I wasted lots of time repeating myself ad naseum until I realized they didn't give a crap about me or my problem. I chalked it up to an expensive lesson learned (even though they clearly lied or mislead...and I have photographic proof)and cancelled my Prime credit card and account and have vowed to never do business with them again. Oh, the promise of someone higher up getting back with me on this "serious" matter has never happened. Buyer beware.
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I order off amazon all the time. I stopped paying for a prime membership due to the fact they could not ship anything to me in a reasonable amount of time. This included shipments sent to wrong addresses (in another province) and lost items in the mail.
What is up with them lately? Takes them up to a week to process and ship my order, even when I pay the small fee to have it shipped faster than the free shipping option.2 channel:
Bryston 4B3, Bryston BDA3, Cary SLP05, Shanling CDT1000SE with parts conneXion level 2 mods, Nottingham analogue ace space 294, soundsmith Carmen MKii, Zu DL103 MKii, Ortofon MC 20 MKii, Dynavector XX2 MKii, Rogue Audio Ares, Core power technologies balanced power conditioner, Akiko Corelli power conditioner with Akiko Audio HQ power cable, Nordost heimdall 2, Frey 2, interconnects, speaker and power cables, Focal Electra 1028 BE 2, Auralic Aries Femto, Black diamond racing cones, ingress audio level 1 roller blocks, JL Audio E110 with Auralic subdude, Primacoustics room treatments.
Theater:
Focal Aria 926,905,CC900, SVS PB ultra x2. Pioneer Elite SC85, Oppo BDP93, Panamax M5400PM, Minix neox6, Nordost Blue heaven LS power cables. -
No problems here in central Tx, but I am sure they are trying to cut corners to increase profits the greedy bastages!Living Room 2.2: Usher BE-718 "tiny dancers"; Dual DIY Dayton audio RSS210HF-4 Subs with Dayton SPA-250 amps; Arcam SA30; Musical Fidelity A308; Sony UBP-x1000es
Game Room 5.1.4: Denon AVR-X4200w; Sony UBP-x700; Definitive Technology Power Monitor 900 mains, CLR-3000 center, StudioMonitor 350 surrounds, ProMonitor 800 atmos x4; Sub - Monoprice Monolith 15in THX Ultra
Bedroom 2.1 Harmon Kardon HK3490; Bluesounds Node N130; Polk RT25i; ACI Titan Subwoofer -
No problems here yet. Will find out tomorrow when 4 CDs and a Blue Ray should arrive.Lumin X1 file player, Westminster Labs interconnect cable
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Magico S5 MKII Mcast Rose speakers; SPOD spikes
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Shunyata Sigma HC (2), Sigma Analog, Sigma Digital, Z Anaconda (3) power cables
Mapleshade Samson V.3 four shelf solid maple rack, Micropoint brass footers
Three 20 amp circuits. -
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I order periodically, never any issues, prime member- Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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I get a lot of my purchases same day now that we have a warehouse hub in the metro. No issues yet. Prime music and movies are just an added bonus. Good luck. DMIT Magnum MH-750, Monster HTS 5100MKII, Sony 77" Class - A80CJ Series - 4K UHD OLED,PS4, Def Tech 15” sub,LSIM 706c, Sunfire Signature Grand 425 x 4,Parasound hca 120, LSiM 702 x 4, Oppo 103D, SDA SRS 1.2, Pioneer Elite SC63 , Pioneer Elite BDP-05 “Why did you get married if you wanted big speakers?”
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Amazon is building a "We're not sure what it's going to be" million square foot "something" about 5 miles from here. Gee....maybe an iceskating rink ? One of the local big supermarket chains is experimenting with "Free delivery on orders over $xx !". Another major supermarket fired all their warehouse workers and went with Aramark/Adecon contracted services. Hmmm....wonder why that is ?
The only problem I've ever had with Prime is when UPS uses "SMARTPOST" for final delivery. My stuff gets to the UPS hub in one day, gets transferred to USPS, and sits for 2+ days somewhere with USPS. :'(
Sal Palooza -
I got 99 problems, but Amazon shipping aint one...."....not everything that can be counted counts, and not everything that counts can be counted." William Bruce Cameron, Informal Sociology: A Casual Introduction to Sociological Thinking (1963)
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DonnerUndBlitzen wrote: »I would get irritated if I expected 2 day delivery and it took a week.
Sometimes if you mention that you are a prime member and that the orders took long than they should, they send ya a gift card, or drop some cash back into your account.
Never hurts to ask...
"....not everything that can be counted counts, and not everything that counts can be counted." William Bruce Cameron, Informal Sociology: A Casual Introduction to Sociological Thinking (1963) -
I have had a couple of issues with hundreds of orders. Call them and they will usually extend your prime membership by a month.My New Year's resolution is 3840 × 2160
Family Room| Marantz AV7704| Usher Dancer Mini - 2 DMD Mains |Usher Dancer Mini-x DMD's Surrounds | Usher BE-616 DMD Center | SVS Ultra Rear Surrounds | Parasound Halo A21 | Parsound Halo A52+ | MIT Shotgun S3's | Dual SVS SB 4000 Ultras | Oppo UDP 203 | Directv Genie HD DVR | Samsung 75" Q8 QLED | PSAudio Stellar GCD | Mytek Brooklyn DAC+ | Lumin U1 Mini | HP Elite Slice PC | ROON'd for life |
ManCave: HT:Polk LSiM 706VR3 LSiM 703's LSiM 702's|| Marantz AV7002 AV PrePro Sunfire TGA-7401| Sony PS4 Pro| Sony PS4 Pro|SVS PB13 Ultra| Oppo UDP 203 | Music Hall MMF 5.3se TT w/ Soundsmith Carmen | Samsung 55" SUHD TV | Sony PS4
Patio | Polk Atrium 8's | Yamaha R-N303BL |
Office BlueSound Node| KEF LS50 | Peactree Nova 125SE |
Bedroom | Focal 905's | Chromecast Audio |
Garage | Polk Monitor 5B's
Closet Yamaha M80 | 2 Polk MP3K subs| Yaqin MC100B with Shuguang Treasures KT 88's & CV181Z's | Tesla E83CC's | Marantz 2252B | Marantz 2385 |Polk SDA SRS 2.3 | LSiM 705's | -
For me they are hit or miss. Prime definitely isn't as good as it used to be. They are pretty good about compensating for any issues that are within their control. I usually call but have had good luck with the Customer Service Chat option.2 Channel
Pre: Bryston BR20
Amp: Buckeye NCx500
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Power: PS Audio P10 Regenerator, AC12, AC10 and AC5 Cables
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Pre: Anthem AVM90
Amps: Buckeye NC502
Speakers: Polk LSiM 707 (FL/FR), Polk LSiM706 (Center), LSiM 703 (SL/SR/SBL/SBR), Polk 900-LS (Atmos)
Subwoofers: SVS SB16 x 4
Source: Oppo UDP-205, Apple TV, Amazon Fire
Cables: AQ Meteor/Rocket 88, AQ Niagara/Sky
Power: Torus AVR20, Shunyata Denali, Shunyata Delta, Cullen, PangeaAC9SE Cables
Display: Sony XBR85Z9G -
Their customer service is top notch, but I'm plagued by shipping issues with them at least 50% of the time.2 channel:
Bryston 4B3, Bryston BDA3, Cary SLP05, Shanling CDT1000SE with parts conneXion level 2 mods, Nottingham analogue ace space 294, soundsmith Carmen MKii, Zu DL103 MKii, Ortofon MC 20 MKii, Dynavector XX2 MKii, Rogue Audio Ares, Core power technologies balanced power conditioner, Akiko Corelli power conditioner with Akiko Audio HQ power cable, Nordost heimdall 2, Frey 2, interconnects, speaker and power cables, Focal Electra 1028 BE 2, Auralic Aries Femto, Black diamond racing cones, ingress audio level 1 roller blocks, JL Audio E110 with Auralic subdude, Primacoustics room treatments.
Theater:
Focal Aria 926,905,CC900, SVS PB ultra x2. Pioneer Elite SC85, Oppo BDP93, Panamax M5400PM, Minix neox6, Nordost Blue heaven LS power cables. -
mrbigbluelight wrote: »The only problem I've ever had with Prime is when UPS uses "SMARTPOST" for final delivery. My stuff gets to the UPS hub in one day, gets transferred to USPS, and sits for 2+ days somewhere with USPS. :'(
It's not just Amazon who does this and just two days consider yourself lucky. I have had mine sit 14 days at the USPS hub. Its frustrating to see the tracking number say delivered yet you got nothing anywhere. Fed-ex and UPS are using this system at times now can be very frustrating.
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I can relate that the only times I have ever had a problem the USPS was involved. UPS and FedX never have a problem.
My New Year's resolution is 3840 × 2160
Family Room| Marantz AV7704| Usher Dancer Mini - 2 DMD Mains |Usher Dancer Mini-x DMD's Surrounds | Usher BE-616 DMD Center | SVS Ultra Rear Surrounds | Parasound Halo A21 | Parsound Halo A52+ | MIT Shotgun S3's | Dual SVS SB 4000 Ultras | Oppo UDP 203 | Directv Genie HD DVR | Samsung 75" Q8 QLED | PSAudio Stellar GCD | Mytek Brooklyn DAC+ | Lumin U1 Mini | HP Elite Slice PC | ROON'd for life |
ManCave: HT:Polk LSiM 706VR3 LSiM 703's LSiM 702's|| Marantz AV7002 AV PrePro Sunfire TGA-7401| Sony PS4 Pro| Sony PS4 Pro|SVS PB13 Ultra| Oppo UDP 203 | Music Hall MMF 5.3se TT w/ Soundsmith Carmen | Samsung 55" SUHD TV | Sony PS4
Patio | Polk Atrium 8's | Yamaha R-N303BL |
Office BlueSound Node| KEF LS50 | Peactree Nova 125SE |
Bedroom | Focal 905's | Chromecast Audio |
Garage | Polk Monitor 5B's
Closet Yamaha M80 | 2 Polk MP3K subs| Yaqin MC100B with Shuguang Treasures KT 88's & CV181Z's | Tesla E83CC's | Marantz 2252B | Marantz 2385 |Polk SDA SRS 2.3 | LSiM 705's | -
I have had good luck with Amazon delivery times..usually faster than their estimated delivery date. But that could be because I am less than an hour away from one of their fulfillment centres/warehouses.lsim705,lsim706c,lsif/x(4)+mc80(atmos)
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