Any Negative Issues With Emotiva Customer Service?

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  • hearingimpared
    hearingimpared Posts: 21,136
    edited February 2010
    Gulf War Vet wrote: »
    I thought about having the GFA-565 mono amps repaired. There is a repairman on-line who I believe could fix these amps in his sleep. The last time I checked, the repair was $190.00 each and he gives a short warranty period. The price does not include shipping both ways. I guess it would cost when all done around $625.00 to return them to fully operational and I do have the original boxes.

    http://www.ebcelectronics.com/

    The GFA-565s are rated down to 2 ohms as 850w into 2. They have ten sets of bipolar transistors and a 1.2 KVA toroidal. At the time, Adcom wasn't big on protection circuitry besides fuses so when you turn them on, you do get a slight thump in the speakers. I've witnessed their current wise capability whereas I saw a sales guy hooking up to a set of speakers with the amps on and I saw sparks!

    If the Emotiva XPA-1s work for me, I'll most likely sell the 565 mono amps at a good price so someone else can repair themselves or send off to repair so they have a short warranty period. I'd even ship to the repairman for the buyer with tracking to save on shipping.

    http://www.ebcelectronics.com/

    It's basically amounts to a decision based upon the sound quality of the Emotiva XPA-1 mono blocks' sound versus the sound I'm currently accustomed to. I hope it is a sound decision...LOL-pun intended

    Gulf War Vet

    Hey man! If you do get the 565s repaired look into Musical Concepts ugrades for them. I had a pair modded with their premier upgrade and they sounded really great.
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  • heiney9
    heiney9 Posts: 25,413
    edited February 2010
    Adcom 585's and 565's had a bad run of caps and they fail prematurely and when the electrolytics get all over the driver board parts and PCB there are all kinds of issues and cleaning them is a huge PITA.

    Most likely that;s your issue and if a tech is going to do it right it's very time consuming to clean the boards. Adcom no longer manufacturer's the boards so the only option is to strip it of parts, clean the boards and re-populate the boards. The boards have to be spotless, with absolutely no trace of electrolytics or you will have problems. Well worth it, IMO despite the cost. Not all of these two models were affected but many were. Plus after the repair you can get more on the used market since the new owner won't have to worry.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Puritan Audio PSM136 Pwr Condtioner & Classic PC's | Legend L600 | Roon Nucleus 1 w/LPS - Tubes add soul!
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  • heiney9
    heiney9 Posts: 25,413
    edited February 2010
    Gulf War Vet wrote: »
    I thought about having the GFA-565 mono amps repaired. There is a repairman on-line who I believe could fix these amps in his sleep. The last time I checked, the repair was $190.00 each and he gives a short warranty period. The price does not include shipping both ways. I guess it would cost when all done around $625.00 to return them to fully operational and I do have the original boxes.

    Where the hell do you live that it costs $245 to ship a couple of amps :eek:.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Puritan Audio PSM136 Pwr Condtioner & Classic PC's | Legend L600 | Roon Nucleus 1 w/LPS - Tubes add soul!
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  • heiney9
    heiney9 Posts: 25,413
    edited February 2010
    I guess even $50 ea X 4 (each way) = $200 so $245 isn;t out of line...........at first I thought that was a large number, I guess not when one does the math

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Puritan Audio PSM136 Pwr Condtioner & Classic PC's | Legend L600 | Roon Nucleus 1 w/LPS - Tubes add soul!
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  • Gulf War Vet
    Gulf War Vet Posts: 16
    edited February 2010
    heiney9 wrote: »
    I guess even $50 ea X 4 (each way) = $200 so $245 isn;t out of line...........at first I thought that was a large number, I guess not when one does the math

    H9

    No problem just trying to be honest as best I can be! Shipping could be cheaper.

    BTW, if all goes well, I'll post them later for sale with pictures to include with the top covers off. I will say they are physically in very nice shape. I still have the original plastic covers, foam, and as said, boxes.

    Gulf War Vet
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  • cstmar01
    cstmar01 Posts: 4,424
    edited February 2010
    Gulf War Vet wrote: »
    It's basically amounts to a decision based upon the sound quality of the Emotiva XPA-1 mono blocks' sound versus the sound I'm currently accustomed to. I hope it is a sound decision...LOL-pun intended

    Gulf War Vet

    I owed the XPA-1's for awhile. I do not know how the adcom's sound but I found the XPA-1's are very forward in their tone and aggressive to me. For me they worked great for HT as I didn't care as much but any two channel listening I didn't care for them.
    Let me know what your impressions are over the Adcom's as I'm curious as to what you think.
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  • polkatese
    polkatese Posts: 6,767
    edited February 2010
    http://www.kmart.com/shc/s/p_10151_10104_2500000GFR-700HDP?vName=Computers+%26+Electronics&keyword=adcom

    seriously? $2900 Pre/Pro sold at Kmart?
    I am sorry, I have no opinion on the matter. I am sure you do. So, don't mind me, I just want to talk audio and pie.
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  • hearingimpared
    hearingimpared Posts: 21,136
    edited February 2010
    polkatese wrote: »
    http://www.kmart.com/shc/s/p_10151_10104_2500000GFR-700HDP?vName=Computers+%26+Electronics&keyword=adcom

    seriously? $2900 Pre/Pro sold at Kmart?

    Holy smokes! I didn't think Kmart had a whole department worth of goods that's worth that much.:eek::eek::eek:
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  • pearsall001
    pearsall001 Posts: 5,244
    edited February 2010
    Kmart is one of the many "unauthorized" sellers listed on the ADCOM web site. Buyer beware even if you could find those pieces in an actual Kmart store...highly doubtful.
    "2 Channel & 11.2 HT "Two Channel:Magnepan LRSSchiit Audio Freya S - SS preConsonance Ref 50 - Tube preParasound HALO A21+ 2 channel ampBluesound NODE 2i streameriFi NEO iDSD DAC Oppo BDP-93KEF KC62 sub Home Theater:Full blown 11.2 set up.
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  • coolsax
    coolsax Posts: 1,826
    edited February 2010
    just remember.. kmart is not an authorized Adcom dealer so you don't get the adcom warranty if purchase from them.. I believe this has been discussed before.
    Main 2ch -
    BlueSound Node->Ethereal optical cable->Peachtree Audio Nova 150->GoldenEar Triton 2+
    TT - Pro-ject Classic SB with Sumiko Bluepoint.

    TV 3.1 system -
    Denon 3500 -> Dynaudio Excite 32/22
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  • polkatese
    polkatese Posts: 6,767
    edited February 2010
    Interesting. I would think a company of the size of Kmart would have a higher standard in ensuring products that they carry covered by manufacturers warranty.
    I am sorry, I have no opinion on the matter. I am sure you do. So, don't mind me, I just want to talk audio and pie.
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  • Gulf War Vet
    Gulf War Vet Posts: 16
    edited February 2010
    Here is an official e-mail response I received today from an Adcom representative concerning purchasing Adcom products from K-Mart on-line:

    "No, K-Mart is NOT an authorized re-seller. If you buy from them
    the warranty will not be valid."

    Gulf War Vet
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  • dorokusai
    dorokusai Posts: 25,576
    edited February 2010
    I'm pretty sure that was determined months ago.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • Gulf War Vet
    Gulf War Vet Posts: 16
    edited February 2010
    Well, that was definitely before I joined this site, maybe before others joined, and possibly eluded other readers on any post related on this subject of K-Mart & Adcom so- Call it a re-confirmation.

    Gulf War Vet
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  • rcrook317
    rcrook317 Posts: 280
    edited February 2010
    yea several members actually went for the kmart deal and the order was mysteriously cancelled everytime......think its an old bogus link left in their website but could be wrong
    fronts=rti12s(cherry)
    center=csi3(cherry)
    sub=psw125(cherry)
    emotiva xpa-2
    harmon kardon 354
    sony cdp
    ipod 8gb
    audioquest diamondback 1m
    "Maesto" straightwire cables
    pangea ac-9
    playstation3/120gb=blu-ray/media server
    monitor=lg 55inch lcd(1080p)
    TT Set-up=Pro-Ject RM 1.3
    Kenwood Phono
    bren1 Clamp
    Herbies Slipmat

    "It doesnt mean that much to me,to mean that much to you"
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  • Gulf War Vet
    Gulf War Vet Posts: 16
    edited February 2010
    Well, confirmation just received by this former Adcom purchaser (me) that I should have 223 lbs of Emotiva audio electronics delivered to the house tomorrow.

    Again, two XPA-1s, an ERC-1, and USP-1.

    BTW, I'm aware of mixed reviews out there on Emo in cyber world but I'll be sure to give it all a military style inspection as I did in a former life as an avionics black box QA inspector. Then testing and evaluation in the hot mock-up!....LOL

    Gulf War Vet





    Gulf War Vet
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  • nooshinjohn
    nooshinjohn Posts: 25,890
    edited February 2010
    xcapri79 wrote: »
    I have had nothing but great success with Emotiva.
    I own 2 XPA-5's, 1 XPA-3, 1 LPA-1 and 1 UPA-2.
    Their customer service has been excellent for me.

    There ya have it folks... another happy EMOette chimes in:D



    j/k xcapri....
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2800 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson

    How many flies need to be buzzing a dead horse before you guys stop beating it?
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  • TroyD
    TroyD Posts: 13,124
    edited February 2010
    GWV,

    If you are interested in getting the Adcoms repaired, and you are in NC.....I'd get ahold of Alex at the Analog Store in Raleigh. I've dealt with him and he's a super guy. Not 'cheap' but not unreasonable and his work is first rate.

    Good luck with the Emo...

    BDT
    I plan for the future. - F1Nut
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  • mdaudioguy
    mdaudioguy Posts: 5,165
    edited February 2010
    xcapri79 wrote: »
    Actually I'm more of a Polkie or Pioneer fan than being an Emoette.
    I own substantially more Polk Audio and Pioneer equipment than Emotiva.
    I like them all.
    Just looked through your sig... What are you doing with all of those LSis?? That's got to be 2 systems, no?
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