Is there a thread for good/bad customer service?

polkapolka
polkapolka Posts: 145
edited April 2009 in Electronics
Hi all. I have searched but haven't found anything directly addressing this issue.

I am new, and it would be of great help to get people's personal experiences with equipment manufacturers, warranty issues, comments on dealers, etc. I believe that we could all benefit from the positive experiences that people have had, as well as the negative experiences. Of course, it is in our best interest to help each other out with your own experiences.

Please don't misunderstand me, I am not asking for a b*tch-fest, or anything of that type. I am simply asking for people to share their experiences in a productive manner that would help others to make better, more well-informed decisions.

Also, I would like to set the tone further by asking people not to post opinions about things that they simply have had no experience with. I would kindly ask that this we would all take the high road and refrain from bashing each other, or any type of name calling. I know the folks that do that are few and far between, but we can choose to simply ignore the instigators to be.

This would give us all a heads up as far as customer service and overall product satisfaction. It could help us to get a "lay of the land" for anyone interested in a specific company's customer service, overall quality of products, and how you are treated from beginning to end, that is, from the pre-sales right on through to the long-term ownership of a product.

Also, if I have mistakenly done something wrong with this thread, please be kind, I am new, and just trying to have some positive input into this forum.

Thanks,
Matt
Mitsubishi 60" HD LDP
Polk RTI-A3 L/R
Csi-a4 CC
Polk CSW 10 Sub
Pio. Elite VSX-03
Pioneer BDP-51FD Blu-Ray
Polk Fxi3s for surround.[/SIZE]
Post edited by polkapolka on
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Comments

  • heiney9
    heiney9 Posts: 25,408
    edited March 2009
    Welcome to CP,

    That's what the entire internet is for. Not nec to have it here on this forum, IMO. There is a plethora of information out there for just about anything and everything you can think of. Certainly if you or someone else wants to ask about a specific product you want user feedback on...............that's done all the time. But to have a static place to post about random CS issues or the like......isn't nec.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Puritan Audio PSM136 Pwr Condtioner & Classic PC's | Legend L600 | Roon Nucleus 1 w/LPS - Tubes add soul!
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  • Marty913
    Marty913 Posts: 760
    edited March 2009
    I would agree with H9 about the customer service part. There are a lot of sites better suited to specific product / company reviews. I think that along with that the very "generic" nature of CP is a bonus of sorts. I do agree that a few people "contribute" to posts and offer no real contribution other than a personal opinion or generic camp-follower response. Probably could do with a lot less of that.

    Even then, sometimes a non-specific suggestion can be worthwhile if it ties in with the poster's question / problem. A little mini-bashing between friends is OK occasionally but I do agree in some cases just staying out of it would be the "higher road".

    It would be nice to have a few sticky sections on some of the common questions that seem to pop up over and over but I suspect some people will just ask them anyway. Beating up people that don't use the search function should be OK. Overall I think the Club has a unique feel to it that maybe you don't get at some of the more topic-specific sites.
    Sony 60'' SXRD 1080p
    Amp = Carver AV-705THX 5-Channel
    Processor = NAD T747
    Panasonic BD35 Blu-Ray
    Main = SDA-1C Studio with RD0s, spikes, XO rebuild, rings, I/C upgrade
    Center=Polk CS10, Surround = Athena Dipoles, Sub= Boston 12HO
    Music/Video Streaming = Netgear NEO550
    TT = Audio Technica
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  • George Grand
    George Grand Posts: 12,258
    edited March 2009
    One of the "rules" here is not to bash any other manufacturers products. That doesn't get very well adhered to. As far as getting the absolutely worthless comments/cracks/opinions from post-whoring individuals that have never touched or even seen the product in question to cease ......... GOOD LUCK.
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  • treitz3
    treitz3 Posts: 19,952
    edited March 2009
    Polk CS ROCKS!!!!!
    ~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~
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  • dorokusai
    dorokusai Posts: 25,576
    edited March 2009
    This isn't a review website for the entire industry and the forum has enough opinion available, on a daily basis, to satisfy most questions.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • polkapolka
    polkapolka Posts: 145
    edited March 2009
    OK, I get the point. Can we just close this thread then?

    Thanks,
    Matt
    Mitsubishi 60" HD LDP
    Polk RTI-A3 L/R
    Csi-a4 CC
    Polk CSW 10 Sub
    Pio. Elite VSX-03
    Pioneer BDP-51FD Blu-Ray
    Polk Fxi3s for surround.[/SIZE]
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  • F1nut
    F1nut Posts: 51,695
    edited March 2009
    My company has great customer service. :D
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • Toolfan66
    Toolfan66 Posts: 17,994
    edited March 2009
    F1nut wrote: »
    My company has great customer service. :D


    Curious.. what company F1?
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  • Sherardp
    Sherardp Posts: 8,038
    edited March 2009
    F1nut wrote: »
    My company has great customer service. :D

    Mine does also. WHoo hooooo. "Nothing runs like Deere"........buy one!!!

    And also " Giving the World A Lift"............JLG telehandlers, boom/scissor lifts......buy one!!!

    Excellent thread for advertising.
    Shoot the jumper.....................BALLIN.............!!!!!

    Home Theater Pics in the Showcase :cool:

    http://www.polkaudio.com/forums/showcase/view.php?userid=73580
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  • F1nut
    F1nut Posts: 51,695
    edited March 2009
    Curious.. what company F1?

    Let's just say that I solve problems.
    "Nothing runs like Deere"

    Damn right.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • Toolfan66
    Toolfan66 Posts: 17,994
    edited March 2009
    F1nut wrote: »
    Let's just say that I solve problems.



    **** i do that everyday, our shop is so busy right now, The pain in the **** part is when you have to solve a couple of employees problems cause they can't seem to work together.:rolleyes:
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  • dorokusai
    dorokusai Posts: 25,576
    edited March 2009
    If you've ever bought anything from me, I've already sent you a virus that will popup TroyD dancing naked with a bottle of baby oil and whiskey in each hand......midnight punks.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • shack
    shack Posts: 11,154
    edited March 2009
    dorokusai wrote:
    If you've ever bought anything from me, I've already sent you a virus that will popup TroyD dancing naked with a bottle of baby oil and whiskey in each hand......midnight punks.

    So that's where that came from. I showed it to my 80 year old aunt...she thinks Troy is cute...:rolleyes:
    "Just because you’re offended doesn’t mean you’re right." - Ricky Gervais

    "For those who believe, no proof is necessary. For those who don't believe, no proof is possible." - Stuart Chase

    "Consistency requires you to be as ignorant today as you were a year ago." - Bernard Berenson
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  • treitz3
    treitz3 Posts: 19,952
    edited March 2009
    I'm still awaiting the photos teaser. :eek:

    My company doesn't even advertise like some here. Why? Customer service and the expectation that I perform my job actually giving the customer what they paid for. When it is finished beyond the customers expectations, that's where the magic comes in to play and I get more business. Exponentially. ;)
    ~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~
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  • obieone
    obieone Posts: 5,077
    edited March 2009
    I think we've already pissed off enough people in the audio world, with the recent opinions of Emo, Carver and the like.
    JMO.
    I refuse to argue with idiots, because people can't tell the DIFFERENCE!
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  • polkapolka
    polkapolka Posts: 145
    edited April 2009
    obieone wrote: »
    I think we've already pissed off enough people in the audio world, with the recent opinions of Emo, Carver and the like.
    JMO.

    Just a thought. This might be a good thread for people to share their positive experiences?

    Thanks for all of your input,
    Matt
    Mitsubishi 60" HD LDP
    Polk RTI-A3 L/R
    Csi-a4 CC
    Polk CSW 10 Sub
    Pio. Elite VSX-03
    Pioneer BDP-51FD Blu-Ray
    Polk Fxi3s for surround.[/SIZE]
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  • TroyD
    TroyD Posts: 13,124
    edited April 2009
    shack wrote: »
    So that's where that came from. I showed it to my 80 year old aunt...she thinks Troy is cute...:rolleyes:

    Everything was cool until she started sending me her 'Beaver Hunt' pics....

    BDT
    I plan for the future. - F1Nut
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  • shack
    shack Posts: 11,154
    edited April 2009
    TroyD wrote: »
    Everything was cool until she started sending me her 'Beaver Hunt' pics....

    BDT

    You might want to reconsider...I hear her late husband left her about $50 million and she would love to have a "Boy Toy" to spend some of it on.
    "Just because you’re offended doesn’t mean you’re right." - Ricky Gervais

    "For those who believe, no proof is necessary. For those who don't believe, no proof is possible." - Stuart Chase

    "Consistency requires you to be as ignorant today as you were a year ago." - Bernard Berenson
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  • dorokusai
    dorokusai Posts: 25,576
    edited April 2009
    Is she hot?
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • shack
    shack Posts: 11,154
    edited April 2009
    dorokusai wrote:
    Is she hot?

    Ask Troy...he has the photos.
    "Just because you’re offended doesn’t mean you’re right." - Ricky Gervais

    "For those who believe, no proof is necessary. For those who don't believe, no proof is possible." - Stuart Chase

    "Consistency requires you to be as ignorant today as you were a year ago." - Bernard Berenson
    · Share on FacebookShare on Twitter
  • TroyD
    TroyD Posts: 13,124
    edited April 2009
    For $50M, she could look like Antony and she'd be hot as far as I'm concerned.

    BDT
    I plan for the future. - F1Nut
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  • dorokusai
    dorokusai Posts: 25,576
    edited April 2009
    I like to watch.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • greg2350
    greg2350 Posts: 544
    edited April 2009
    Polks CS the best I have ever dealt with. :)
    TV: Philips 42" LCD 1080p
    Front Speakers: Polk Audio RT800i
    Center Speaker: Polk Audio CS1
    Surround Speakers: Polk Audio R50's powered of Denon AVR
    Subwoofer: Polk Audio DSW pro500
    AVR: Denon 3801
    DVD Player: Denon DVM 745 upscale 1080p
    Sat: Directtv HD 10
    Front Speakers Amp: Rotel RB 890
    Center Speaker amp: Rotel 970 BX
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  • Kennon
    Kennon Posts: 3
    edited April 2009
    Good / bad customer services report can be posted in any forums I think by starting a new thread. But try to do it so in some related forums.
    Kennon,
    Panama City Beach Rentals
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  • Michael_Js
    Michael_Js Posts: 34
    edited April 2009
    Make the people aware - improves C/S
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  • reeltrouble1
    reeltrouble1 Posts: 9,312
    edited April 2009
    I always service my company.

    RT1
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