Polk Customer Service
gr8treasurez
Posts: 2
One word, OUTSTANDING! I have a PSW-125 and noticed yesterday that it had no power. Checked outlet and it is good. Next step, check fuse. Yup, you guessed it, FRIED! Not a trace of anything inside. So I call customer service after I pulled the amp(found a board inside had fried). Asked for model number and said a new one will be on its way today(still under warrenty)! Not a week from now, not a couple days, said it should be processed and on its way this afternoon and he said the new amp will have a 20% increase in power! You can not ask for any better service than that. Very professional and vast amount of knowledge(asked for help with a few other things while I had him on the line). Never did get his name, but wow, just plain awesome. This will help me greatly in making decisions about who to buy from in the future. Thanks to making a great company even better with great service, something that is sorely lacking in corporate America these days. All I can say is keep it up and a big THANKS!
Post edited by gr8treasurez on
Comments
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No kidding...those folks are great!!!
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Not surprising! Welcome to the greatest show on earth!
DavidPolk Audio Surround Bar 360
Mirage PS-12
LG BDP-550
Motorola HD FIOS DVR
Panasonic 42" Plasma
XBOX 360[/SIZE]
Office stuff
Allied 395 receiver
Pioneer CDP PD-M430
RT8t's & Wharfedale Diamond II's[/SIZE]
Life is one grand, sweet song, so start the music. ~Ronald Reagan -
Not to make light of it but your experience is typical. Polk has the finest customer service in any industry.
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Boy, if we could get just half of corporate America to do this as just "typical", then we might get renewed interest in having the masses buy American again. It would just set us apart from the world. Till that point, Polk's typical will remain extraordinary in most people's book.
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They already do. Welcome to Club Polk.~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~
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Knucklehead wrote: »Welcome to the greatest show on earth!
David
Love it!!!
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They're great!!!!!!!!!
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Welcome to Club Polk gr8treasurez.
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I guess I should call them... I tried sending an email a few days ago (I was at work or it was after hours or something), haven't received a response. I will try to call them when I get a chance.
