Polk Customer Service

gr8treasurez
gr8treasurez Posts: 2
edited March 2010 in Subwoofer Hookup & Bass Management
One word, OUTSTANDING! I have a PSW-125 and noticed yesterday that it had no power. Checked outlet and it is good. Next step, check fuse. Yup, you guessed it, FRIED! Not a trace of anything inside. So I call customer service after I pulled the amp(found a board inside had fried). Asked for model number and said a new one will be on its way today(still under warrenty)! Not a week from now, not a couple days, said it should be processed and on its way this afternoon and he said the new amp will have a 20% increase in power! You can not ask for any better service than that. Very professional and vast amount of knowledge(asked for help with a few other things while I had him on the line). Never did get his name, but wow, just plain awesome. This will help me greatly in making decisions about who to buy from in the future. Thanks to making a great company even better with great service, something that is sorely lacking in corporate America these days. All I can say is keep it up and a big THANKS!
Post edited by gr8treasurez on
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Comments

  • Conradicles
    Conradicles Posts: 6,142
    edited March 2010
    No kidding...those folks are great!!!
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  • Knucklehead
    Knucklehead Posts: 3,602
    edited March 2010
    Not surprising! Welcome to the greatest show on earth!

    David
    Polk Audio Surround Bar 360
    Mirage PS-12
    LG BDP-550
    Motorola HD FIOS DVR
    Panasonic 42" Plasma
    XBOX 360[/SIZE]

    Office stuff

    Allied 395 receiver
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    RT8t's & Wharfedale Diamond II's[/SIZE]

    Life is one grand, sweet song, so start the music. ~Ronald Reagan
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  • NJPOLKER
    NJPOLKER Posts: 3,474
    edited March 2010
    Not to make light of it but your experience is typical. Polk has the finest customer service in any industry.
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  • gr8treasurez
    gr8treasurez Posts: 2
    edited March 2010
    Boy, if we could get just half of corporate America to do this as just "typical", then we might get renewed interest in having the masses buy American again. It would just set us apart from the world. Till that point, Polk's typical will remain extraordinary in most people's book.
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  • treitz3
    treitz3 Posts: 19,249
    edited March 2010
    They already do. Welcome to Club Polk.
    ~ In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence. ~
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  • Toolfan66
    Toolfan66 Posts: 17,349
    edited March 2010
    Knucklehead wrote: »
    Welcome to the greatest show on earth!

    David


    Love it!!!

    +++++100000000000:cool:
    Polk Audio SDA 2.3tl Fully Hot Rodded. 😎

    SVS SB16 X2

    Cary SLP-05/Ultimate Upgrade.
    Cary SA-500.1 ES Amps
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    VPI Scout TT / Dynavector 20x2
    Jolida JD9 Fully Modified

    VPI MW-1 Cyclone RCM

    MIT Shotgun 3 cables throughout / Except TT, and PC’s
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  • leroyjr1
    leroyjr1 Posts: 8,785
    edited March 2010
    They're great!!!!!!!!!
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  • hearingimpared
    hearingimpared Posts: 21,136
    edited March 2010
    Welcome to Club Polk gr8treasurez.
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  • jemrey81
    jemrey81 Posts: 161
    edited March 2010
    I guess I should call them... I tried sending an email a few days ago (I was at work or it was after hours or something), haven't received a response. I will try to call them when I get a chance.
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