Brand new speaker blown

greyford1979
greyford1979 Posts: 749
edited March 2010 in Speakers
First of all I would like to thank you guys for some of your help within my short time here on this forum. Ok here's the deal. I just received my bookshelves I was gonna use as my surrounds. I bought them from Polk Direct. I hooked them up and the woofer in one of them is blown. I already contacted Polk though email as they are closed on Saturdays which is no biggy. I was just wondering from experiences that maybe any of you have had, does Polk usually have you send the speaker in question back to them or do they send the replacement? I was just curious because I was so anxious to get them and now I have to wait some more, damn my bad luck lol. oops refurbished speaker blown*
I love animals, they're delicious!
Post edited by greyford1979 on
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  • McLoki
    McLoki Posts: 5,231
    edited March 2010
    What speaker did you get? What does not work on the speaker? (woofer, tweeter, neither??)

    Give us that info and we may be able to help you out a little....

    Michael
    Mains.............Polk LSi15 (Cherry)
    Center............Polk LSiC (Crossover upgraded)
    Surrounds.......Polk LSi7 (Gloss Black - wood sides removed and crossovers upgraded)
    Subwoofers.....SVS 25-31 CS+ and PC+ (both 20hz tune)
    Pre\Pro...........NAD T163 (Modded with LM4562 opamps)
    Amplifier.........Cinepro 3k6 (6-channel, 500wpc@4ohms)
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  • greyford1979
    greyford1979 Posts: 749
    edited March 2010
    McLoki wrote: »
    What speaker did you get? What does not work on the speaker? (woofer, tweeter, neither??)

    Give us that info and we may be able to help you out a little....

    Michael

    ^It's the woofer that is blown...the tweeter in the speaker works fine and the other speaker of the pair works great!
    I love animals, they're delicious!
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  • comfortablycurt
    comfortablycurt Posts: 6,745
    edited March 2010
    Just contact Polk CS on Monday.

    They might have you send the speaker into them to be looked at...but most likely, they'll just send you a new driver.

    What speakers are they?

    You might want to try taking the woofer from your other speaker, and putting it in place of the blown woofer. If the other woofer works when you swap it with the faulty one...that means your issue is with the woofer.

    If there's still no sound, that means it's most likely an issue with the crossover.

    Are your speakers bi-wireable? If so, make sure that the jumpers are in place between the two pairs of inputs on the back.
    The nirvana inducer-
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    Audioquest Speaker Cables and IC's
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  • greyford1979
    greyford1979 Posts: 749
    edited March 2010
    comfortablycurt wrote: »
    Just contact Polk CS on Monday.

    They might have you send the speaker into them to be looked at...but most likely, they'll just send you a new driver.

    What speakers are they?

    You might want to try taking the woofer from your other speaker, and putting it in place of the blown woofer. If the other woofer works when you swap it with the faulty one...that means your issue is with the woofer.

    If there's still no sound, that means it's most likely an issue with the crossover.

    Are your speakers bi-wireable? If so, make sure that the jumpers are in place between the two pairs of inputs on the back.

    Thanks! I totally forgot about switching them around to make sure it's not the crossover.
    I love animals, they're delicious!
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  • greyford1979
    greyford1979 Posts: 749
    edited March 2010
    I just switched the woofers around in the cabinets. It's definitely the woofer not the crossover. The bad woofer was still bad and the good woofer sounded great in the bad woofers cabinet.:D
    I love animals, they're delicious!
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  • zeppage2
    zeppage2 Posts: 196
    edited March 2010
    You simply got unlucky; Polk Direct has always sent me top notch goods. I have no doubt they will resolve this to your complete satisfaction!
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  • Toolfan66
    Toolfan66 Posts: 17,349
    edited March 2010
    Forget the email, Call on Monday and you will be taken care of.

    Don't let this deter you from buying from Polk Direct as everything I have purchased from them has been top notch..

    No worries they will make it right..

    Peace..
    Polk Audio SDA 2.3tl Fully Hot Rodded. 😎

    SVS SB16 X2

    Cary SLP-05/Ultimate Upgrade.
    Cary SA-500.1 ES Amps
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    VPI MW-1 Cyclone RCM

    MIT Shotgun 3 cables throughout / Except TT, and PC’s
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  • kcoc321
    kcoc321 Posts: 1,788
    edited March 2010
    grey, did you check the biwire plates? And which set out connectors are the speakers wires plugged into?
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  • Toolfan66
    Toolfan66 Posts: 17,349
    edited March 2010
    What speakers are they??? model??
    Polk Audio SDA 2.3tl Fully Hot Rodded. 😎

    SVS SB16 X2

    Cary SLP-05/Ultimate Upgrade.
    Cary SA-500.1 ES Amps
    Cary DMS 800PV Network
    OPPO UDP 205/ModWright Modification
    VPI Scout TT / Dynavector 20x2
    Jolida JD9 Fully Modified

    VPI MW-1 Cyclone RCM

    MIT Shotgun 3 cables throughout / Except TT, and PC’s
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  • greyford1979
    greyford1979 Posts: 749
    edited March 2010
    They are the Tsi100s. Like is said I switched out the woofers in the cabinets. The bad woofer is bad in both cabinets. The good woofer plays well in both cabinets so its gotta be the woofer.
    I love animals, they're delicious!
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  • greyford1979
    greyford1979 Posts: 749
    edited March 2010
    Oh and almost forgot, this wont keep me from buying from them. I also bought my front towers from them a few weeks ago as well. Those were absolutely flawless and got them dirt cheap:D These things happen...just that it happens to me too often it seems...with everything not just audio gear:o
    I love animals, they're delicious!
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  • greyford1979
    greyford1979 Posts: 749
    edited March 2010
    TOOLFORLIFEFAN wrote: »
    Forget the email, Call on Monday and you will be taken care of.

    Don't let this deter you from buying from Polk Direct as everything I have purchased from them has been top notch..

    No worries they will make it right..

    Peace..

    I spoke with Polk today...they are sending me a new woofer, no questions asked. Should be here by the beginning of next week. Absolutely fabulous customer service:D
    I love animals, they're delicious!
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  • TNRabbit
    TNRabbit Posts: 2,168
    edited March 2010
    I had a pair of woofers in some on-wall speakers damaged in an earthquake in Turkey back in the mid-90s (fell off the wall!); Polk shipped me new woofers after I sent a letter asking if they still had them in stock, FREE OF CHARGE. The speakers were WAAAY out of warranty~
    TNRabbit
    NO Polk Audio Equipment :eek:
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    Ashly 1001 Active Crossover
    Rane PEQ-15 Parametric Equalizers x 2
    Sunfire Cinema Grand Signature Seven
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    Klipsch RT-12d Subwoofer
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  • greyford1979
    greyford1979 Posts: 749
    edited March 2010
    Woohoo! I got the new woofer today and just in time, also got Red Cliff from Netflix in the mail today and just finished watching it. Nice to have the HT back up and running:D
    I love animals, they're delicious!
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  • Agent
    Agent Posts: 65
    edited March 2010
    I recently bought some RTI A7s off of polk direct and they were absolutely flawless, not a scratch, ding, dent, smudge...you get the picture. They were as new as new can get. Just bad luck. I will tell you one thing, Polk has some outstanding customer service. Good luck
    Samsung LN52A650 : PS3 : RTi A7s : CSi5 : SVS PC12-NSD : Pioneer VSX-9040THX : Emotiva XPA-3 = :D
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  • greyford1979
    greyford1979 Posts: 749
    edited March 2010
    Yes the towers i got were flawless as well:) Could have been caused from shipping on this speaker, who knows. Works great now tho with the new woofer:D
    I love animals, they're delicious!
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