Polk XRt12 Antenna Problems

Jim in Houston
Jim in Houston Posts: 3
edited December 2009 in The Clubhouse
Has anyone experienced problems with the antenna connection on the Polk XRt12 XM receiver? I have tried two different antennas and had XM resend the single, but still I get a "No Signal" message.
Post edited by Jim in Houston on
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  • Serendipity
    Serendipity Posts: 6,975
    edited December 2009
    Is the unit activated?
    polkaudio RT35 Bookshelves
    polkaudio 255c-RT Inwalls
    polkaudio DSWPro550WI
    polkaudio XRT12 XM Tuner
    polkaudio RM6750 5.1

    Front projection, 2 channel, car audio... life is good!
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  • Gadabout
    Gadabout Posts: 1,072
    edited December 2009
    Jim,

    Welcome to club polk....

    You using the one that came with it or are you using an aftermarket one?

    Scott
    Without music to decorate it, time is just a bunch of boring production deadlines or dates by which bills must be paid. ..... Frank Zappa
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  • exalted512
    exalted512 Posts: 10,735
    edited December 2009
    Serendipity wrote: »
    Is the unit activated?

    shouldnt matter. Even if its not activated it should get a signal and the preview channels.
    -Cody
    Music is like candy, you have to get rid of the rappers to enjoy it
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  • hearingimpared
    hearingimpared Posts: 21,137
    edited December 2009
    Call Polk Customer service, they will help you out.
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  • Serendipity
    Serendipity Posts: 6,975
    edited December 2009
    exalted512 wrote: »
    shouldnt matter. Even if its not activated it should get a signal and the preview channels.
    -Cody

    When my XM tuner was not activated I had to call CS to refresh the unit.
    polkaudio RT35 Bookshelves
    polkaudio 255c-RT Inwalls
    polkaudio DSWPro550WI
    polkaudio XRT12 XM Tuner
    polkaudio RM6750 5.1

    Front projection, 2 channel, car audio... life is good!
    · Share on FacebookShare on Twitter
  • Jim in Houston
    Jim in Houston Posts: 3
    edited December 2009
    I am using an after market commercial type antenna through coax. I switched to a small antenna that came with my XM Roady and it worked for a while, but now just says "Antenna" using either of them. I think it must be an internal connection problem in the unit.
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  • exalted512
    exalted512 Posts: 10,735
    edited December 2009
    Serendipity wrote: »
    When my XM tuner was not activated I had to call CS to refresh the unit.

    you could certainly be right. I install the car ones all the time and you never have any problems with it not being activated.. The home tuners could be different.
    -Cody
    Music is like candy, you have to get rid of the rappers to enjoy it
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  • Gadabout
    Gadabout Posts: 1,072
    edited December 2009
    Jim,

    Sorry for the slow response. The reason I asked about the antenna is that I have had a few issues using regular coax with correct adapter. However, the antenna that came with it has never given me any issues.

    I suspect your correct that it might be an internal problem since both types of antenna's are not getting through to the reciever. Give Polk customer service a call. Great folks there and I'm sure they can help resolve the issue.

    Scott
    Without music to decorate it, time is just a bunch of boring production deadlines or dates by which bills must be paid. ..... Frank Zappa
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  • Serendipity
    Serendipity Posts: 6,975
    edited December 2009
    Gadabout wrote: »
    Jim,

    Sorry for the slow response. The reason I asked about the antenna is that I have had a few issues using regular coax with correct adapter. However, the antenna that came with it has never given me any issues.

    I suspect your correct that it might be an internal problem since both types of antenna's are not getting through to the reciever. Give Polk customer service a call. Great folks there and I'm sure they can help resolve the issue.

    Scott

    +1

    I'm sure they will resolve the issue for you.
    polkaudio RT35 Bookshelves
    polkaudio 255c-RT Inwalls
    polkaudio DSWPro550WI
    polkaudio XRT12 XM Tuner
    polkaudio RM6750 5.1

    Front projection, 2 channel, car audio... life is good!
    · Share on FacebookShare on Twitter
  • Jim in Houston
    Jim in Houston Posts: 3
    edited December 2009
    Thanks to all who tried to help. After talking with the Polk technician, I decided to purchase a refurbished unit which should ship today.

    Happy New Year to all!
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