Didja ever get stuck on hold and...
Jstas
Posts: 14,806
...the machine tells you that "the person waiting on hold the longest has been on the line less than 15 minutes.", do you ever wonder if you're the person on hold the longest or is it someone else? If it is someone else, how much does it suck to be that guy?
Expert Moron Extraordinaire
You're just jealous 'cause the voices don't talk to you!
You're just jealous 'cause the voices don't talk to you!
Post edited by Jstas on
Comments
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No, I never wondered that. I don't wait 15 minutes on the phone for anyone. If I don't talk to a person in about 90 seconds, I'm not on the phone anymore. If it's that important, they can call me.Check your lips at the door woman. Shake your hips like battleships. Yeah, all the white girls trip when I sing at Sunday service.
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LOL! That is too funny...i think that happened to me when I was dialed into Xbox support....****!Living room:
Optoma HD20
Elite Sable 100"
Marantz NR1501
Polk RM6750
Polk Monitor 50 x 2
Polk CS1
2 x Polk PSW110
2x Sennheiser RS120
Toshiba HD-A20 x 2
Vizio VBR220
Sony CDP-CE375
Xbox 360 Elite
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Olevia 242T
Sony BDP-S370
Xbox 360 Pro -
No, I never wondered that. I don't wait 15 minutes on the phone for anyone. If I don't talk to a person in about 90 seconds, I'm not on the phone anymore. If it's that important, they can call me.
Yeah well, when you have an entire email system for 15,000 people hobbled by a problem you are experiencing with a piece of software, you wait on hold, whether you like it or not.Expert Moron Extraordinaire
You're just jealous 'cause the voices don't talk to you! -
No, I don't wait on hold. I fix the problem. If I can't, I start thumping people around me on the head to find someone that can.Check your lips at the door woman. Shake your hips like battleships. Yeah, all the white girls trip when I sing at Sunday service.
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Does a 5-7 min hold, coupled with multiple call drops count? I have to deal with this most times when I call my cellular provider.
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No, I don't wait on hold. I fix the problem. If I can't, I start thumping people around me on the head to find someone that can.
Not so easy to do when you are the leading expert and you can thump other heads all you want and nothing but noodle soup comes out.
You theory works for sitting on hold with Dell Customer support because your Virus Scan broke your computer trying to clean off viruses picked up from **** and on-line poker sites. It doesn't work when you your email monitoring system is **** up your mail server's SMTP Pipelining and any setting you change doesn't fix it. You have no choice but to go to tech support because its likely not a problem with your setup but rather a problem internal to the offending software. Without the developer access to the uncompiled code, you're not going to be able to fix it even if you knew where in the million or so lines of code you knew where to look for the problem.
Don't turn this in to a chest thumping exercise.
(BTW, result of the help desk call, it was a follow-up call I was returning from an earlier call placed earlier in the week. The company who built the software package has found a problem in their software and is fast-tracking a hotfix for me. So no, I couldn't fix this problem myself.)Expert Moron Extraordinaire
You're just jealous 'cause the voices don't talk to you! -
John, I love you. Almost as much as you love hearing yourself talk.
Check your lips at the door woman. Shake your hips like battleships. Yeah, all the white girls trip when I sing at Sunday service. -
LOL! That is too funny...i think that happened to me when I was dialed into Xbox support....****!
Ahh man they got you too, I hate calling those fuktards. By the far the worst automated system ever.
Auto Answer : "If you need customer service say, "technical support". ME: "technical support". Auto Answer: " I'm sorry " One" is not an option.
I swear they set that thing up to screw with people's head.Shoot the jumper.....................BALLIN.............!!!!!
Home Theater Pics in the Showcase :cool:
http://www.polkaudio.com/forums/showcase/view.php?userid=73580 -
Have you ever noticed how much Kelvin Rudd looks like your disapproving grandma???
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Not so easy to do when you are the leading expert and you can thump other heads all you want and nothing but noodle soup comes out.
You theory works for sitting on hold with Dell Customer support because your Virus Scan broke your computer trying to clean off viruses picked up from **** and on-line poker sites. It doesn't work when you your email monitoring system is **** up your mail server's SMTP Pipelining and any setting you change doesn't fix it. You have no choice but to go to tech support because its likely not a problem with your setup but rather a problem internal to the offending software. Without the developer access to the uncompiled code, you're not going to be able to fix it even if you knew where in the million or so lines of code you knew where to look for the problem.
Don't turn this in to a chest thumping exercise.
(BTW, result of the help desk call, it was a follow-up call I was returning from an earlier call placed earlier in the week. The company who built the software package has found a problem in their software and is fast-tracking a hotfix for me. So no, I couldn't fix this problem myself.)
Get a Barracuda, and get support in about 30 seconds. If you have access to the million or so lines of code in the filter software, you bought the wrong solution. Good luck with that. -
Try calling Best Buy Customer Service (not the store), or Verizon. In both cases EVERYTIME, multiple call drops, really really long wait times, and no apparent way for them to call you back if the call does drop.
With Best Buy, well I won't go into it, but as a result I don't think I bought anything there since and I think that was back in early '08 (unless perhaps it was on clearance). Shame on them.
With Verizon, I just wanted to add service (additional channels and faster Internet) to my account. I can't tell you how frustrating it is to not even be calling to complain, but to buy something from them, give them more money and still be raked over the hot coals waiting. Happened on 3 occasions now.
Calling for tech support usually sucks. So much so that I avoid it at all costs and try to figure the issue out myself, usually with quite a bit of internet searching.
I've had good experience with firewall and IDS vendors, where generally laymen don't touch that kind of equipment anyway so I usually get right through to the proper tier support right away, speak to a human that I can understand, and get my issue rectified with little wait time right away. They don't usually deal with desktop level support so they don't have to have umteen levels of support in the way to weed out the ID-10T errors.
Lets see so far I've had some good experience with Secure Computing, Sourcefire, and McAfee to give props to a few.____________________
This post is a natural product. The slight variations in spelling and grammar enhance its individual character and beauty and in no way are to be considered flaws or defects.
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Get a Barracuda, and get support in about 30 seconds. If you have access to the million or so lines of code in the filter software, you bought the wrong solution. Good luck with that.
You, and RuSsMaN, both missed the point. Thanks for playing, don't have a nice day.Expert Moron Extraordinaire
You're just jealous 'cause the voices don't talk to you! -
.... Thanks for playing, don't have a nice day.
Thanks for the laugh! Your response reminded me of Candyliquor35.
I genuinely hope your day gets better. -
Try calling Best Buy Customer Service (not the store), or Verizon. In both cases EVERYTIME, multiple call drops, really really long wait times, and no apparent way for them to call you back if the call does drop.
With Best Buy, well I won't go into it, but as a result I don't think I bought anything there since and I think that was back in early '08 (unless perhaps it was on clearance). Shame on them.
With Verizon, I just wanted to add service (additional channels and faster Internet) to my account. I can't tell you how frustrating it is to not even be calling to complain, but to buy something from them, give them more money and still be raked over the hot coals waiting. Happened on 3 occasions now.
Calling for tech support usually sucks. So much so that I avoid it at all costs and try to figure the issue out myself, usually with quite a bit of internet searching.
I've had good experience with firewall and IDS vendors, where generally laymen don't touch that kind of equipment anyway so I usually get right through to the proper tier support right away, speak to a human that I can understand, and get my issue rectified with little wait time right away. They don't usually deal with desktop level support so they don't have to have umteen levels of support in the way to weed out the ID-10T errors.
Lets see so far I've had some good experience with Secure Computing, Sourcefire, and McAfee to give props to a few.
I can't say I've had those problems with Verizon. Comcast, yes, they are atrocious but my local Verizon office is very responsive and very knowledgeable.
My favorite support people work for Veritas. Those guys know how to tech support. Always professional, never a wait and they ALWAYS solve your problem. I wish every tech place was like that.
Then again, like you said, Veritas doesn't get Average Joe Six Pack calling about his Clustered Volume Management System.
I avoid calling tech support as well. But sometimes there's just no getting around it.Expert Moron Extraordinaire
You're just jealous 'cause the voices don't talk to you! -
Thanks for the laugh! Your response reminded me of Candyliquor35.
I genuinely hope your day gets better.
Glad I couldn't be of assistance. Get bent.Expert Moron Extraordinaire
You're just jealous 'cause the voices don't talk to you! -
...the machine tells you that "the person waiting on hold the longest has been on the line less than 15 minutes.", do you ever wonder if you're the person on hold the longest or is it someone else? If it is someone else, how much does it suck to be that guy?
No.
I dont wait on hold that long either. If i have a problem i fix it or submit a ticket and someone else fixes it. Problem solved.Life without music would♭ -
Obviously you folks are not the end of the line when it comes to support in your companies. I wish I had someone to pass problems off to but, alas, I am the top tier of support. So I guess, because you can't identify with my situation, that means you have to mock me and claim that you don't have to deal with it. Well, enjoy your luxury because there are people out there who deal with your problems for you because of whatever reasons you have that means you can't/won't deal with it.
Lucky you.Expert Moron Extraordinaire
You're just jealous 'cause the voices don't talk to you! -
Glad I couldn't be of assistance. Get bent.
Your response makes no sense at all - I didn't ask you for assistance in any way. I certainly wouldn't hire you, so get that thought out of your head.
So many similarities with CL35 - how did you make it on this board for so long? -
Your response makes no sense at all - I didn't ask you for assistance in any way. I certainly wouldn't hire you, so get that thought out of your head.
So many similarities with CL35 - how did you make it on this board for so long?
Shhhh.... he's having a bad day, let him stew. I don't read the newsssspaperssss because dey aaaallllllllll...... have ugly print.
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Your response makes no sense at all - I didn't ask you for assistance in any way. I certainly wouldn't hire you, so get that thought out of your head.
So many similarities with CL35 - how did you make it on this board for so long?
It wasn't supposed to make sense. :rolleyes:
Your original response didn't make any sense either and it was just a dig at me.
I honestly wouldn't work for anyone on this forum if I could help it. So don't count yourself special.Expert Moron Extraordinaire
You're just jealous 'cause the voices don't talk to you! -
It wasn't supposed to make sense. :rolleyes:
Your original response didn't make any sense either and it was just a dig at me.
I honestly wouldn't work for anyone on this forum if I could help it. So don't count yourself special.
I fail to see the dig there..... Really. That's not just me saying that, and it's not me being too stupid to comprehend meaning of the English language, so i'll head that one off before you capitalize on that.
CM35 was amusing to a lot of us in a sad way. He made me laugh. Hated him, but he made me laugh. I'm sure Dave had the same sentiments, so when "CM35" popped into his head with your response, i'm sure he laughed.
Nowhere was the metaphor made that connected you with CM35, so therefor, no dig.
Response made plenty of sense. You complained about something **** going on at work, he wished you well, and that your day would get better.
For the life of me, i can't fathom how ANYONE would take offense at that.I don't read the newsssspaperssss because dey aaaallllllllll...... have ugly print.
Living Room: B&K Reference 5 S2 / Parasound HCA-1000A / Emotiva XDA-2 / Pioneer BDP-51FD / Paradigm 11se MKiii
Desk: Schiit Magni 2 Uber / Schiit Modi 2 Uber / ISK HD9999
Office: Schiit Magni 2 Uber / Schiit Modi 2 Uber / Dynaco SCA-80Q / Paradigm Legend V.3
HT: Denon AVR-X3400H / Sony UBP-X700 / RT16 / CS350LS / RT7 / SVS PB1000 -
Well, enjoy your luxury because there are people out there who deal with your problems for you because of whatever reasons you have that means you can't/won't deal with it.
Lucky you.
And im sure you get paid quite well to do so...
Sorry i cant relate and have to hold on the phone for that long.
PaulyLife without music would♭
