Polk Support is A+++!

LandShark
LandShark Posts: 130
edited November 2009 in Speakers
I recently blown a tweeter on my Monitor 70's from a pop while watching a movie. I called Polk Support to check the price for replacement. Price? They didn't even mention price! They asked if I had registered, found my info and said they would send one for each speaker pronto! I was beginning to look at other brands but I will look no further now. Once I upgrade to the RTi A's I'm finished. Thanks Polk!

TV: Samsung LN40A550
Mains: Polk Monitor 70's
Center: Polk CS2
Surrounds: Polk OWM3's
Receiver: Onkyo TX sr705
BDP: Sony S350
Subs: Velodyne VRP1200 and VRP1000
Monster Power Conditioner EP IR 2450
Post edited by LandShark on
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Comments

  • tonyb
    tonyb Posts: 33,023
    edited November 2009
    You would be hard pressed to find better customer service than the great people at Polk Audio. Glad to hear your taken care of,just keep the volume down a tad and you'll be set.
    HT SYSTEM-
    Sony 850c 4k
    Pioneer elite vhx 21
    Sony 4k BRP
    SVS SB-2000
    Polk Sig. 20's
    Polk FX500 surrounds

    Cables-
    Acoustic zen Satori speaker cables
    Acoustic zen Matrix 2 IC's
    Wireworld eclipse 7 ic's
    Audio metallurgy ga-o digital cable

    Kitchen

    Sonos zp90
    Grant Fidelity tube dac
    B&k 1420
    lsi 9's
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  • LandShark
    LandShark Posts: 130
    edited November 2009
    Thanks Tony, actually it wasn't the volume it was a rented movie and it had something on it. I should of checked it before playing it but as Pat Die would say "Hindsight is 20/20". I'm guessing when the playback got to the smudge it caused the pop. I'm now looking for a power conditioner to prevent this in the future.

    TV: Samsung LN40A550
    Mains: Polk Monitor 70's
    Center: Polk CS2
    Surrounds: Polk OWM3's
    Receiver: Onkyo TX sr705
    BDP: Sony S350
    Subs: Velodyne VRP1200 and VRP1000
    Monster Power Conditioner EP IR 2450
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  • gelinas
    gelinas Posts: 226
    edited November 2009
    I'm glad to hear that a big company like Polk audio is able to still give first rate customer service
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  • TECHNOKID
    TECHNOKID Posts: 4,298
    edited November 2009
    gelinas wrote: »
    I'm glad to hear that a big company like Polk audio is able to still give first rate customer service
    Just look at their history and you will find out this aways been the case, many reports/testimony here at CP.

    Cheers!
    TK
    DARE TO SOAR:
    “Your attitude, almost always determine your altitude in life” ;)
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  • MrGlobe
    MrGlobe Posts: 401
    edited November 2009
    this gives me a good feeling in my tummy that when something undoubtedly does go wrong, polks got my back
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  • sTiLlLeArNiNg
    sTiLlLeArNiNg Posts: 805
    edited November 2009
    gelinas wrote: »
    I'm glad to hear that a big company like Polk audio is able to still give first rate customer service

    +1 Have dealt with them before and they are awesome! There still are good companies around :)
    Media Room 7.1
    Sharp lc37d64u | Sanus vmsab-03 | Sonax ZX8680 | Yamaha htr-6290b | Emotiva xpa1 x 2 & xpa5 | RTiA 9 & 7 | CSiA 6 | FXiA 6 | Sanus NF30B-03 | Velodyne dls-3750r | Dual 505-3 m97xe | Monster avs2000/hts5100

    HTPC
    Intel e5300 | Asus p5q DLX | LG ch08 BD | OCZ 4g reaper2 | WD 1TB | Sapphire 4890 VaporX 1g | Asus Xonar HDAV 1.3 | OCZ modXtreme 700w | Antec Fusion remote MAX

    A fool and his money are easily parted
    I don't drink Koolaid

    Need some cable's? Just ask :)
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  • packetjones
    packetjones Posts: 1,059
    edited November 2009
    this makes me happy that i purchased some polk speakers.

    I look forward to breaking something so they can help..... wait a minute. i am not so sure thats a good idea. lol
    Front - RTiA5's
    Rear - RTiA3's
    Center - CSiA4
    Sub - PSW110
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  • GZ
    GZ Posts: 343
    edited November 2009
    It's great to know that in todays economy they are still willing to offer the customer support and help when things go wrong.
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  • lumpy
    lumpy Posts: 113
    edited November 2009
    +1 more

    looking forward to getting some in walls for the living room. been savin beans for some LsiFx too
    pop

    media room: Lsi25 mains driven by an audiosource amp300, LSi9's driven by another amp300, LsiC drivin by an audiosourcAmp200, Lsi7 rear channels driven by receiver - Yamaha 863, Panamax 5300, epson 6100 w/ 106" elite cinatension2 screen, HPz555 media center, oppo 980, techniques SLbd3 turntable,xbox and ps3,

    living room: VM30 mains driven by a niles 2125, VM20 center and VM10 surrounds, velodyne dsp10, yamaha rxv661, cambridge audio dvd89, panamax5300, philips 42" plasma
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  • vmaxer
    vmaxer Posts: 5,117
    edited November 2009
    I don't think you will ever find customer service that is as good as Polk Audio, they are first class!!
    Pio Elete Pro 520
    Panamax 5400-EX
    Sunfire TGP 5
    Micro Seiki DD-40 - Lyra-Dorian and Denon DL-160
    PS Audio GCPH phono pre
    Sunfire CG 200 X 5
    Sunfire CG Sig 405 X 5
    OPPO BDP-83 SE
    SDA SRS 1.2TL Sonicaps and Mills
    Ctr CS1000p
    Sur - FX1000 x 4
    SUB - SVS PB2-Plus

    Workkout room:
    Sony Bravia XBR- 32-Inch 1080p
    Onkyo TX-DS898
    GFA 555
    Yamaha DVD-S1800BL/SACD
    Ft - SDA 1C

    Not being used:
    RTi 38's -4
    RT55i's - 2
    RT25i's -2, using other 2 in shop
    LSI 15's
    CSi40
    PSW 404
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  • KASR
    KASR Posts: 450
    edited November 2009
    LandShark wrote: »
    I recently blown a tweeter on my Monitor 70's from a pop while watching a movie. I called Polk Support to check the price for replacement. Price? They didn't even mention price! They asked if I had registered, found my info and said they would send one for each speaker pronto! I was beginning to look at other brands but I will look no further now. Once I upgrade to the RTi A's I'm finished. Thanks Polk!

    This is awesome news, since I've outfitted my entire HT with Polks! :D
    Living room:
    Optoma HD20
    Elite Sable 100"
    Marantz NR1501
    Polk RM6750
    Polk Monitor 50 x 2
    Polk CS1
    2 x Polk PSW110
    2x Sennheiser RS120
    Toshiba HD-A20 x 2
    Vizio VBR220
    Sony CDP-CE375
    Xbox 360 Elite
    --
    Bedroom:
    Olevia 242T
    Sony BDP-S370
    Xbox 360 Pro
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  • beardog03
    beardog03 Posts: 5,550
    edited November 2009
    There are great poeple at Polk Audio

    They care about thier product, they care about the folks that buy thier products


    Polk Audio`s CS is first class


    Glad you got your problem solved so quickly

    Enjoy !
    Cary SLP-98L F1 DC Pre Amp (Jag Blue)
    Parasound HCA-3500
    Cary Audio V12 amp (Jag Red)
    Polk Audio Xm Reciever (Autographed by THE MAN Himself) :cool:
    Magnum Dynalab MD-102 Analog Tuna
    Jolida JD-100 CDP
    Polk Audio LSi9 Speaks (ebony)
    SVS PC-Ultra Sub
    AQ Bedrock Speaker Cables (Bi-Wired)
    MIT Shotgun S1 I/C`s
    AQ Black Thunder Sub Cables
    PS Audio Plus Power Cords
    Magnum Dynalab ST-2 FM Antenna
    Sanus Cherry wood Speak Stands
    Adona AV45CS3 / 3 Tier Rack (Black /Gold)

    :cool:
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  • KASR
    KASR Posts: 450
    edited November 2009
    Curious as to why your tweeter popped - what movie were you watching and at what volume? (trying to avoid similar disaster...although, then it would be a chance to sample Polks CS!)
    Living room:
    Optoma HD20
    Elite Sable 100"
    Marantz NR1501
    Polk RM6750
    Polk Monitor 50 x 2
    Polk CS1
    2 x Polk PSW110
    2x Sennheiser RS120
    Toshiba HD-A20 x 2
    Vizio VBR220
    Sony CDP-CE375
    Xbox 360 Elite
    --
    Bedroom:
    Olevia 242T
    Sony BDP-S370
    Xbox 360 Pro
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  • TECHNOKID
    TECHNOKID Posts: 4,298
    edited November 2009
    KASR wrote: »
    Curious as to why your tweeter popped - what movie were you watching and at what volume? (trying to avoid similar disaster...although, then it would be a chance to sample Polks CS!)
    Nothing is ever perfect in life. While gear carefully go through QC section, a specific component may pass the test while actually marginal. Rarely happens but at times defective component may actually get to the client. It is outstanding CS like this that will prevent client from moving away from the product.

    Cheers!
    TK
    DARE TO SOAR:
    “Your attitude, almost always determine your altitude in life” ;)
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  • cnh
    cnh Posts: 13,284
    edited November 2009
    Hard to believe you popped an M70 tweeter...there are several reports of just this problem with M70s on the Polk product site....but it is almost ALWAYS a clipping issue. I know you''re running an Onkyo 70X series...and although a high current 100 watt amp section you can 'clip' that Onkyo....so take care...with the new tweets.....And yeah...Polk CS....great stuff....always quick, no nonsense service. I've used them a couple of times myself but mostly for missing parts on open box items...and even there where other companies might balk...Polk...comes through!

    cnh
    Currently orbiting Bowie's Blackstar.!

    Polk Lsi-7s, Def Tech 8" sub, HK 3490, HK HD 990 (CDP/DAC), AKG Q701s
    [sig. changed on a monthly basis as I rotate in and out of my stash]
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  • LandShark
    LandShark Posts: 130
    edited November 2009
    Actually it was my daughter watching a movie "Hannah Montana" which I'm sure since it was rented kids had their hands all over it. After the pop I took it out and noticed a smudge on the disc. Believe me, it wasn't the volume or the speakers fault. I take very good care of my equipment. When I say "Pop", I mean a loud jump out of your skin pop. Something on the disc just caused some type of audio distortion.
    Either way, reported it Monday received two tweeters this morning (Fri). I'm going to take pictures of the packaging because I was blown away from the care they put into it. I mean you could drop it off a 10 story building onto concrete and wouldn't effect it. Thanks Polk!

    TV: Samsung LN40A550
    Mains: Polk Monitor 70's
    Center: Polk CS2
    Surrounds: Polk OWM3's
    Receiver: Onkyo TX sr705
    BDP: Sony S350
    Subs: Velodyne VRP1200 and VRP1000
    Monster Power Conditioner EP IR 2450
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  • LandShark
    LandShark Posts: 130
    edited November 2009
    UPDATE: Got the tweeter in and installed it. Sounds awesome! Thing is at first installation I wasn't getting much sound from it. I called back and they're sending a new crossover. A couple hours later I turned it on and it sounded perfect. Not sure why but I'm calling them 1st thing Monday morning and telling them to cancel the crossover. I will NEVER use anything but Polks from this day on. (Except the SVS I hope to own one day);)

    TV: Samsung LN40A550
    Mains: Polk Monitor 70's
    Center: Polk CS2
    Surrounds: Polk OWM3's
    Receiver: Onkyo TX sr705
    BDP: Sony S350
    Subs: Velodyne VRP1200 and VRP1000
    Monster Power Conditioner EP IR 2450
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