Logitech Harmony 1000 Remote - Class Action Lawsuit

dorokusai
dorokusai Posts: 25,577
edited April 2010 in The Clubhouse
Is anyone else involved in this, or have you received an email?

I'm getting a brand new(probably refurbished) Harmony 1000 based on this lawsuit. WOOT!

*EDIT* - You get a Harmony 890.

I can forward the information via email...perhaps its on the Harmony website. If you're not a registered owner, you are probably out of luck.
CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
Post edited by dorokusai on
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  • phuz
    phuz Posts: 2,372
    edited October 2009
    I got it. I thought they were only offering the harmony 890 as a replacement?
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  • Systems
    Systems Posts: 14,873
    edited October 2009
    Is the suit becuase they are prone to failure?
    Testing
    Testing
    Testing
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  • dorokusai
    dorokusai Posts: 25,577
    edited October 2009
    phuz wrote: »
    I got it. I thought they were only offering the harmony 890 as a replacement?

    I don't know what the actual replacement is, just that I get a replacement. That may be correct....that's fine by me, I'll take an 890 for free.

    GV - The remote sucked, plain and simple.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • Toxis
    Toxis Posts: 5,116
    edited October 2009
    GV#27 wrote: »
    Is the suit becuase they are prone to failure?

    than you can't restrict this to the 1000. 20% fail rate within one year as a full model year. I'll stick to my URC aka custom control-able remote.
    Never kick a fresh **** on a hot day.

    Home Setup: Sony VPL-VW85 Projo, 92" Stewart Firehawk, Pioneer Elite SC-65, PS3, RTi12 fronts, CSi5, FXi6 rears, RTi6 surround backs, RTi4 height, MFW-15 Subwoofer.

    Car Setup: OEM Radio, RF 360.2v2, Polk SR6500 quad amped off 4 Xtant 1.1 100w mono amps, Xtant 6.1 to run an eD 13av.2, all Stinger wiring and Raammat deadener.
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  • Espejo
    Espejo Posts: 6
    edited November 2009
    is this for real? What do you have to do to get a replacement? I have the harmony 1000 i havent recieved an email on this. Is there some type of form you must fill out?
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  • raidersrule76
    raidersrule76 Posts: 471
    edited November 2009
    wow that was a long email. I for some reason doubt that I have either of the reciepts that they ask for, Im not sure if I want to return my remote until I know for sure that this is legit. Well I guess I will have to do some more research on this and then decide.

    Mark
    Sig to be updated after dealing with the insurance company:(:(:(
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  • Shizelbs
    Shizelbs Posts: 7,433
    edited November 2009
    GV#27 wrote: »
    Is the suit becuase they are prone to failure?

    Its because they didn't deliver on their promise to deliver Z-Wave functionality to the remotes. Home automation stuff.

    Yeah, I got the email too. I'll take the remote and gift it away for Xmas or something. I switched over to the Harmony One a long time ago.
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  • LessisNevermore
    LessisNevermore Posts: 1,519
    edited November 2009
    Toxis wrote: »
    than you can't restrict this to the 1000. 20% fail rate within one year as a full model year. I'll stick to my URC aka custom control-able remote.

    +1 Had a URC remote for 6+ years, tried a Harmony and gave it an honest try. Within a month, I went back to a new URC MX-880. You don't have to 'trick' it to do what you want, and don't have to wait for email support.
    Shizelbs wrote: »
    Its because they didn't deliver on their promise to deliver Z-Wave functionality to the remotes. Home automation stuff.

    Yeah, I got the email too. I'll take the remote and gift it away for Xmas or something. I switched over to the Harmony One a long time ago.

    Actually there was an update that broke many of them, and the remedy was that owners pony up for a new 1100. (50% off, of course):rolleyes:
    So for a mere $250, you could remain a happy Harmony owner.

    There is a very long thread at Harmony's forum that details how the customers are being treated. I like Logitech products, but they have ruined the Harmony brand.
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  • phuz
    phuz Posts: 2,372
    edited November 2009
    Shizelbs wrote: »
    Its because they didn't deliver on their promise to deliver Z-Wave functionality to the remotes. Home automation stuff.

    Yeah, I got the email too. I'll take the remote and gift it away for Xmas or something. I switched over to the Harmony One a long time ago.

    Since I bought your 1000, any chance you could pass that reciept on my way? :)
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  • Systems
    Systems Posts: 14,873
    edited November 2009
    Shizelbs wrote: »
    Its because they didn't deliver on their promise to deliver Z-Wave functionality to the remotes. Home automation stuff.
    Ah.
    I switched over to the Harmony One a long time ago.
    The One looks like a great rem.I may move into one of those when my 659 bites the dust.
    Testing
    Testing
    Testing
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  • bigaudiofanatic
    bigaudiofanatic Posts: 4,415
    edited November 2009
    Neighbors never had problems with there 1000. Hmm
    HT setup
    Panasonic 50" TH-50PZ80U
    Denon DBP-1610
    Monster HTS 1650
    Carver A400X :cool:
    MIT Exp 3 Speaker Wire
    Kef 104/2
    URC MX-780 Remote
    Sonos Play 1

    Living Room
    63 inch Samsung PN63C800YF
    Polk Surroundbar 3000
    Samsung BD-C7900
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  • dorokusai
    dorokusai Posts: 25,577
    edited November 2009
    Phuz - You're right...I finally read the entire document. The replacement offered was either a new 890 or a refurbished 890.

    I sent my defunct and non-working H1000 in a couple weeks ago and am expecting my replacement next week. It's a win win for me since I bought that remote off Craigslist for $100 almost 2 years ago.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • Espejo
    Espejo Posts: 6
    edited December 2009
    Does any one happen to know when we should be receiving our new remotes? Is there a nubmer or email address we may contact to find out any information on the paper work we had to send in?
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  • dorokusai
    dorokusai Posts: 25,577
    edited December 2009
    I'm wondering that as well. I've sent 2 emails to Logitech with no repsonse.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • Espejo
    Espejo Posts: 6
    edited December 2009
    So is it true that they are going to disable your 1000 after they send the replacement? If so how do they go about doing so? I dont want my 1000 to be disabled its working prefectly fine, is there any way around this?
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  • dorokusai
    dorokusai Posts: 25,577
    edited December 2009
    No, that's false.

    They can't, impossible.

    Keep using your remote.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • Espejo
    Espejo Posts: 6
    edited December 2009
    dorokusai wrote: »
    No, that's false.

    They can't, impossible.

    Keep using your remote.


    theres another thread on another site where they're stating this is true.... link below

    http://slickdeals.net/forums/showthread.php?t=1638814

    I did send in the paper work to recieve the replacement, but I really dont want them to disable my 1000 remote cause if thats the case I dont want the replacement.
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  • dorokusai
    dorokusai Posts: 25,577
    edited December 2009
    Good luck.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • Espejo
    Espejo Posts: 6
    edited February 2010
    Has anyone received a remote, email, or phone call yet about the remote?
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  • dralter
    dralter Posts: 2
    edited March 2010
    As of today I have yet to receive my replacement remote. No contact from Logitech. I hated that remote, it had a bug where it would max out the volume on my stereo, very annoying. Then there was a failure with the USB, I was no longer able to program it. I replaced with another remote and left it to collect dust.

    It is unfortunate that they did not replace the remote with a like model. If anybody has any updates please let me know.
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  • Hillbilly61
    Hillbilly61 Posts: 702
    edited March 2010
    None of this surprises me. I bought a Harmony 800 a while back. It was very good while it worked, then began to fail to take a charge and started to get "confused" as to the sequence of equipment settings it was programmed to do.

    All of this began just before the warranty expired and progressed to not taking a charge at all after warranty. It was took apart and tested in the charging cradle. Yep, power is getting to the board. Somewhere between there and the battery lays the fault.

    Very disappointing for the money paid. No more Harmony remotes for me in the foreseeable future.
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  • dorokusai
    dorokusai Posts: 25,577
    edited March 2010
    dralter wrote: »
    As of today I have yet to receive my replacement remote. No contact from Logitech. I hated that remote, it had a bug where it would max out the volume on my stereo, very annoying. Then there was a failure with the USB, I was no longer able to program it. I replaced with another remote and left it to collect dust.

    It is unfortunate that they did not replace the remote with a like model. If anybody has any updates please let me know.

    Same here, no replacement. I'm calling tomorrow to follow up in some way.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • dralter
    dralter Posts: 2
    edited March 2010
    I called 1-866-542-5644, they have me on the list as having received the remote and they will be shipping out at the end of April
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  • tboo72
    tboo72 Posts: 225
    edited March 2010
    My 880 & 520 have been going strong now for the past 3-4 years. Best investment I ever made.
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  • dorokusai
    dorokusai Posts: 25,577
    edited April 2010
    FINALLY! After only 4 phone calls, 15 emails and 9 months.

    I encourage you to at least call this number if you're having problems.... 1-866-542-5644

    Dear Harmony 1000 Owner,

    This e-mail is to let you know that Logitech has processed the claim you filed in connection with the Arthur Fulford v. Logitech class action settlement, and we are currently arranging to ship a Harmony 890 remote within the next few days. You should receive it in two weeks or less.

    Logitech's goal is for our customers to be entirely satisfied with their purchases. Logitech is focused on continuous improvement of its products, based on input from customers. We hope that you enjoy your Harmony 890, making your entertainment fun and simple.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • jinjuku
    jinjuku Posts: 1,523
    edited April 2010
    GV#27 wrote: »
    Is the suit becuase they are prone to failure?

    The 1000 simply didn't work as advertised.

    Could never get the macro functions to do what Logitech said they would do for starters. It was horribly buggy software.
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  • ViperZ
    ViperZ Posts: 2,046
    edited April 2010
    Wow, I am glad I didn't buy 1000 when it was on sale recently.

    I own 520, 659, 890 and now the PS3 adapter. All three remotes work like a charm. I am sure you'll like the 890.
    Panasonic PT-AE4000U projector for movies
    Carada 106" Precision Series (Classic Cinema White)
    Denon AVR-X3600H pre/pro
    Outlaw 770 7-channel amplifier
    B&W CDM1-SE fronts
    B&W CDM-CNT center
    B&W CDM1 rears on MoPADs
    JBL SP8CII in-ceiling height speakers
    Samsung DTB-H260F OTA HDTV tuner
    DUAL NHT SubTwo subwoofers
    Oppo BDP-93 Blu-Ray player
    Belkin PF60 Power Center
    Harmony 1100 RF remote with RF extender
    Sony XBR-X950G 55" 4K HDR Smart TV + PS3 in the living room
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  • mark090852
    mark090852 Posts: 996
    edited April 2010
    I guess I've been lucky. I've had a 1000 for a couple of years and never had a bit of trouble with it. Works like a charm.
    McIntosh MA252 Integrated Amp, LUMIN D2 Network Music Player, Yamaha Aventage RX-A840 receiver, Emotiva XPA Gen3 2 channel amp, Polk LSiM 703 speakers. Oppo UDP-203 Blu-Ray player, Polk LSiM 705 speakers. Polk Signature S20 speakers.
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  • nguyendot
    nguyendot Posts: 3,594
    edited April 2010
    I have the URC MX-900 and it works alright.... the software is a pain in the **** to setup however.

    Good going with getting a replacement for the 1000.
    Main Surround -
    Epson 8350 Projector/ Elite Screens 120" / Pioneer Elite SC-35 / Sunfire Signature / Focal Chorus 716s / Focal Chorus CC / Polk MC80 / Polk PSW150 sub

    Bedroom - Sharp Aquos 70" 650 / Pioneer SC-1222k / Polk RT-55 / Polk CS-250

    Den - Rotel RSP-1068 / Threshold CAS-2 / Boston VR-M60 / BDP-05FD
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  • Espejo
    Espejo Posts: 6
    edited April 2010
    I just received my replacement 890 today after a long wait. It was new in the box, I was really surprised when I opened the package to also find a new Harmony RF wireless extender came along for the ride. I thought the deal was only for a 890, o'well it really made my day. And I also spoke to a rep about my 1000 being disabled after receiving the 890 and they stated that was false info that you'll still have full use of the 1000 after receiving the replacement 890. I feel like I've had a really good day thanks to all of this..... SCORE!
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