Onkyo TX-SR876 Issue...

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ls7z06
ls7z06 Posts: 95
edited October 2009 in Electronics
Have had this receiver for a month or so and have been quite happy with it. I just started noticing that if I am watching a blu-ray and want to switch the input to cable..... I must switch the input on the receiver before I turn the power off on the blu-ray player. If I turn the power off on the blu-ray first, leaving the TV screen dark, and then hit the cable input, the image is scrambled. Rebooting the receiver fixes the problem. OR I simply need to switch the input before I cut the power on the blu-ray. Wonder if that is a defect in the receiver?
Post edited by ls7z06 on
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  • ls7z06
    ls7z06 Posts: 95
    edited October 2009
    Since I had no replys, I resorted to sending Onkyo an email about the problem. They responded within 24 hours and gave me the instructions on how to do a complete clearing of everything in memory and reboot. Seems like that fixed the problem. I really appreciate the Onkyo customer service on this issue. It was quick, to the point, and fixed the problem.
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  • comfortablycurt
    comfortablycurt Posts: 6,745
    edited October 2009
    Wow...this is the first time I've ever heard of Onkyo's CS being fast.

    The few times I've had to write them, it's taken over a week to get a response.

    Good to hear you got your issues resolved.
    The nirvana inducer-
    APC H10 Power Conditioner
    Marantz UD5005 universal player
    Parasound Halo P5 preamp
    Parasound HCA-1200II power amp
    PolkAudio LSi9's/PolkAudio SDA 2A's/PolkAudio Monitor 7A's
    Audioquest Speaker Cables and IC's
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  • vc69
    vc69 Posts: 2,500
    edited October 2009
    Wow. You are one of the few to make a positive comment about them.

    Glad to hear it all worked out okay.
    -Kevin
    HT: Philips 52PFL7432D 52" LCD 1080p / Onkyo TX-SR 606 / Oppo BDP-83 SE / Comcast cable. (all HDMI)B&W 801 - Front, Polk CS350 LS - Center, Polk LS90 - Rear
    2 Channel:
    Oppo BDP-83 SE
    Squeezebox Touch
    Muscial Fidelity M1 DAC
    VTL 2.5
    McIntosh 2205 (refurbed)
    B&W 801's
    Transparent IC's
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  • wutadumsn23
    wutadumsn23 Posts: 3,702
    edited October 2009
    I am amazed too, I love Onkyo's products and own an 806 myself, but one thing that is usually been there downfall was their CS. Glad you were one of the lucky ones and got it fixed. Sorry we weren't able to help you ls7.

    -Jeff
    HT Rig
    Receiver- Onkyo TX-SR806
    Mains- Polk Audio Monitor 70
    Center- Polk Audio CS2
    Surrounds- Polk Audio TSi 500's :D
    Sub- Polk Audio PSW125
    Retired- Polk Audio Monitor 40's
    T.V.- 60" Sony SXRD KDS-60A2000 LCoS
    Blu-Ray- 80 GB PS3


    2 CH rig (in progress)
    Polk Audio Monitor 10A's :cool:

    It's not that I'm insensitive, I just don't care.. :D
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  • ls7z06
    ls7z06 Posts: 95
    edited October 2009
    Actually, I was amazed too. This was the first time I had ever tried contacting them and reading the same posts you do, my expectation was low. I was sure pleasantly surprised. Maybe they have turned over a new leaf. Or maybe my problem was an obvious and easy fix. Whatever the case, they did a good job and I wanted some people to know it since so much negative is all we read.

    They told me to hold down a couple of buttons at the same time. The receiver displays the word "Clear" and your entire memory is erased and the unit is reset just as it came from the factory. Sure seems like it worked.
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  • wutadumsn23
    wutadumsn23 Posts: 3,702
    edited October 2009
    With all the options and things these AVR's are capable of today it is very easy to mess something up and not even know it. Esp. the 876, which until recently was considered their flagship AVR, that thing is a beast and I'm sure it is easy to mess something up on that AVR and not even know it with all the available options. Could be a tweak you did to it when you first set it up, or could have been something that just happened. Either way glad Onkyo was able to come through and help you get it fixed. I know I love my Onkyo, and will continue to support them in the future when it is time to upgrade my 806.

    -Jeff
    HT Rig
    Receiver- Onkyo TX-SR806
    Mains- Polk Audio Monitor 70
    Center- Polk Audio CS2
    Surrounds- Polk Audio TSi 500's :D
    Sub- Polk Audio PSW125
    Retired- Polk Audio Monitor 40's
    T.V.- 60" Sony SXRD KDS-60A2000 LCoS
    Blu-Ray- 80 GB PS3


    2 CH rig (in progress)
    Polk Audio Monitor 10A's :cool:

    It's not that I'm insensitive, I just don't care.. :D
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  • billbillw
    billbillw Posts: 7,223
    edited October 2009
    Glad you got it sorted out. If you have any other problems, don't hesitate to browse over to AVSforum.



    They have dedicated threads for just about every AV receiver out there and the Onkyo threads are full of very good info. I'm still loving my 805 and will probably have it until it dies.

    EDIT: Here is a link to the SR876 thread:
    http://www.avsforum.com/avs-vb/showthread.php?t=1067401
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