Customer Service Kudos to Sunfire

nooshinjohn
nooshinjohn Posts: 25,447
edited September 2009 in The Clubhouse
I just got off the phone with them looking for a replacement lamp for my Sunfire Cinema Grand... I am not the original owner, and the amp has bben out of warranty for a decade now. At no cost to me they are sending TWO replacement lamps. Great service and customer support worthy of passing on to others.:D
The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

“When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
Post edited by nooshinjohn on
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  • gtu2004
    gtu2004 Posts: 620
    edited August 2009
    what did you have to tell them?
    Onkyo 805, RtiA5s, Csi5, Rti6s
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  • thuffman03
    thuffman03 Posts: 1,325
    edited August 2009
    Very nice info. Glad to hear they are helping were they can. I guess they figured out a few bucks now in helping you keep your gear looking/working will turn into sales down the road.
    Sunfire TGP, Sunfire Cinema Grand, Sunfire 300~2 (2), Sunfire True Sub (2),Carver ALS Platinum, Carver AL III, TFM-55, C-19, C-9, TX-8, SDA-490t, SDA-390t
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  • nooshinjohn
    nooshinjohn Posts: 25,447
    edited August 2009
    gtu2004 wrote: »
    what did you have to tell them?

    I just asked:)
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
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  • snow
    snow Posts: 4,337
    edited August 2009
    Sunfires service sucks!!!



    REGARDS SNOW
    Well, I just pulled off the impossible by doing a double-blind comparison all by myself, purely by virtue of the fact that I completely and stupidly forgot what I did last. I guess that getting old does have its advantages after all :D
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  • thuffman03
    thuffman03 Posts: 1,325
    edited August 2009
    snow wrote: »
    Sunfires service sucks!!!



    REGARDS SNOW

    Might be because you live near the top of the world. Things get cold and break a lot up there.:D

    I never had any experance with them so I have not much to say. I just got my first Sunfire True sub and love it. Though it was recently serviced by Rita Helm before I got it.
    Sunfire TGP, Sunfire Cinema Grand, Sunfire 300~2 (2), Sunfire True Sub (2),Carver ALS Platinum, Carver AL III, TFM-55, C-19, C-9, TX-8, SDA-490t, SDA-390t
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  • snow
    snow Posts: 4,337
    edited August 2009
    thuffman03 wrote: »
    Might be because you live near the top of the world. Things get cold and break a lot up there.:D

    I never had any experance with them so I have not much to say. I just got my first Sunfire True sub and love it. Though it was recently serviced by Rita Helm before I got it.
    Their service sucks for virtually everyone. John is the first person that I have ever heard say anything nice about them, of course he drinks coke for breakfast instead of Coffee a real mans swill so who knows :D If you have Rita do something for you it will probably be a different story because she is not part of Sunfire or it's service department.



    REGARDS SNOW
    Well, I just pulled off the impossible by doing a double-blind comparison all by myself, purely by virtue of the fact that I completely and stupidly forgot what I did last. I guess that getting old does have its advantages after all :D
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  • Barefoot
    Barefoot Posts: 149
    edited August 2009
    I guess I'm second. I thought Sunfire's cs was nothing but excellent. ymmv.
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  • snow
    snow Posts: 4,337
    edited August 2009
    Barefoot wrote: »
    I guess I'm second. I thought Sunfire's cs was nothing but excellent. ymmv.
    Cool glad to hear it. My experience went like this I sent them an email asking about getting a replacement RCA input because one had broken on my Sunfire 300 X 2. I was informed that they did not sell replacement parts nor could they tell me a part number or supplier of these inputs so I could get it elsewhere, but they were perfectly happy to fix this issue for a flat rate repair cost of almost $500.00 if I sent them my amp.



    REGARDS SNOW
    Well, I just pulled off the impossible by doing a double-blind comparison all by myself, purely by virtue of the fact that I completely and stupidly forgot what I did last. I guess that getting old does have its advantages after all :D
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  • Conradicles
    Conradicles Posts: 6,092
    edited August 2009
    I sent bill @ Rita's Vintage Audio an e-mail over a week ago with no response.
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  • jimmydep
    jimmydep Posts: 1,305
    edited August 2009
    This is good news, as I have a Cinema Grand also.......My bulb is still working, but let us know how to change the bulb, I've never really looked inside to see how it would be done.


    Jimmy
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  • danz1906
    danz1906 Posts: 5,144
    edited August 2009
    Cool
    Linn AV5140 fronts
    Linn AV5120 Center
    Linn AV5140 Rears
    M&K MX-70 Sub for Music
    Odyssey Mono-Blocs
    SVS Ultra-13 Gloss Black:D
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  • TNRabbit
    TNRabbit Posts: 2,168
    edited September 2009
    jimmydep wrote: »
    This is good news, as I have a Cinema Grand also.......My bulb is still working, but let us know how to change the bulb, I've never really looked inside to see how it would be done.


    Jimmy

    It's a solder-in job.
    TNRabbit
    NO Polk Audio Equipment :eek:
    Sunfire TG-IV
    Ashly 1001 Active Crossover
    Rane PEQ-15 Parametric Equalizers x 2
    Sunfire Cinema Grand Signature Seven
    Carver AL-III Speakers
    Klipsch RT-12d Subwoofer
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