Dumb ebay question?

Motzart

How in the hell do these Store Fronts stay on ebay with 100+ neg feedback in one month?
Most of em have consistent VERY BAD FB over a 12 month time period.
I don't get it.......why don't ebay terminate their account?

This is just one example I came across. Look at this idiots FB!!!
This is one example of many I can find! Ludicrous I say!!:mad:

http://cgi.ebay.com/ALSOP-MARIN-CHICHESTER-PSALMS-CD-NEW_W0QQitemZ400025116457QQihZ027QQcategoryZ307QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

.

timlitton

You're right... that's a lot of negative feedback. But he's also done an amazing volume of business. A 99.5% rating is pretty decent IMHO. (as long as I'm not one of the 0.5%:D)

Motzart

Not that it really matters.....I don't do biz with PPL that have erroneous negs.
1 or 2 in a month is understandable......due to sickness or the occasional jerk who'd **** if ya hung em with a new rope. :rolleyes:

No matter how much volume they turn out.....that many negs looks ridiculous!!

Refefer

Geez, this guy does over 500 sales a day. That's some pretty intense power selling.

metal83

Why get so worked up about it, what's the point?
Just don't buy from people on ebay that have negative feedback if it bothers you so much.

That person seems to sell quite a bit though, and the positive feedback outweighs the negative by far. But yeah, i guess that's still a nice chunk of negative feedback.

inspiredsports

Motzart wrote: »

How in the hell do these Store Fronts stay on ebay with 100+ neg feedback in one month?
Most of em have consistent VERY BAD FB over a 12 month time period.
I don't get it.......why don't ebay terminate their account?

This is just one example I came across. Look at this idiots FB!!!
This is one example of many I can find! Ludicrous I say!!:mad:

http://cgi.ebay.com/ALSOP-MARIN-CHICHESTER-PSALMS-CD-NEW_W0QQitemZ400025116457QQihZ027QQcategoryZ307QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

.

Another Perspective:

My wife and I own a legitimate business (incorporated) with 5 employees and ship about 1,000 packages per month. We strive for and generally attain 100 % satisfaction. We sell on amazon.com. I've tracked our performance over the past 45 months since selling in one specific place. Here's how it works.

1,000 orders gets you about 136.3 feedback responses (13.63%)

As an example, one of those customers will compare the image of the product (that is provided by a Fortune 500 manufacturer) on their computer monitor's screen. The color of the product when it arrives appears a bit different than what their monitor displayed. In this case, the item happens to be a $60 product.

They complain, enter a ranking of 1, 2, or 3 (only 4 or 5 are considered positive).

The 1/136 negative is rounded in some cases so your ranking drops to 99 or 99.5%, but 864 did not even respond so the REAL negative number was only 1/1000 !!!

So, we issue a 100% refund and ask for a retraction out of the goodness of the customer's heart if they would be so inclined. They agree, but fail to act. After sending several polite emails with concise instructions for removing feedback, and even a couple of phone calls, nothing happens. 60 days pass and the window for removing feedback expires. So in this case the feedback became permanent and we lost the product, profit, and time to correct the problem. Going the extra mile we net a $100 loss AND BAD FEEDBACK FOREVER.

Now, we ship a $1.97 battery (we pretest to insure good). The customer inserts the battery and their item still doesn't work. They immediately post negative feedback. They never even call me, I just see it the bad feedback appear. I issue a full refund, and SEND 5 batteries in a $4.80 Priority Mail box. I call the customer several times to make sure all is well. After the 5 FREEBIES arrive, they sequentially install each. OOOOOPS, their item is dead, IT'S NOT OUR BATTERIES !!!!

It's been almost 60 days, the time at which the nice lady's feedback will become permanent. She's "tried" to follow my concise instructions to remove it, supposedly several times, but it remains. She claims the process is very tedious.

Guys, I have NEVER, NEVER, NEVER, let me repeat NEVER F'd a customer. Additionally I spend about $1,000 per year to maintain a 99% (THAT SHOULD BE 100%) customer rating.

But here's the thing. I really sold 12,000 units, and only had 12 complaints. And honestly, we should have had ZERO. This is a 1 in 1000, NOT a 1 in 100 complaint rate.

The rating systems are skewed.

So Motzart. . . That's "how the hell" most of the decent vendors that get screwed by an imperfect system remain in business.

snow

Well if you sold almost 400k items you are going to have a certain amount of arseholes that are going to leave you a negative no matter how good the deal or well you pack it's inevitable. 99.5 percent is a perfectly acceptable feedback percentage in my mind.



REGARDS SNOW

MikeC78

Yeah, looks like great feedback considering how much he sells.

dborzz

And don't forget that just as there are bad sellers on ebay, there are also bad buyers, lots of younger kids that would leave negative feedback, and people that just don't read an item description and are surprised when they get something missing a cable or having a scratch on it.....it's rough being a seller especially with that high volume....i would say you just have to do your research and hope for the best, that's why we can get great prices, for the chance we take....lol

John30_30

Motzart wrote: »

How in the hell do these Store Fronts stay on ebay with 100+ neg feedback in one month?
Most of em have consistent VERY BAD FB over a 12 month time period.
I don't get it.......why don't ebay terminate their account?

This is just one example I came across. Look at this idiots FB!!!
This is one example of many I can find! Ludicrous I say!!:mad:

http://cgi.ebay.com/ALSOP-MARIN-CHICHESTER-PSALMS-CD-NEW_W0QQitemZ400025116457QQihZ027QQcategoryZ307QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

.

That's obviously not a one-man show. I'd say that volume with 99.5% positive is way better than your local retailer, be it Walmart, Bestbuy, whoever. They've got almost 400,000 feedback, fercryingoutoud.

danger boy

if Ebay terminates any accounts... Ebay loses $$$ ebay not happy then. Ebay had gotten more relaxed in who they terminate.. plus. anyone I mean ANYONE who gets the ax on Ebay.. just signs up with another account... and the whole thing starts over.

Motzart

You Guys all have good points.
Just "looks" like a ton at first glance.

danger boy wrote: »

if Ebay terminates any accounts... Ebay loses $$$ ebay not happy then. Ebay had gotten more relaxed in who they terminate.. plus. anyone I mean ANYONE who gets the ax on Ebay.. just signs up with another account... and the whole thing starts over.

DB is probably right with this statement.

comfortablycurt

Some of the big sellers on ebay have so many transactions on a month to month basis, that they incur some of the idiots who leave them negative feedback for ridiculous reasons.

Reasons such as "it wasn't the item I thought it was, I'm unhappy". That's the buyers fault.

A lot of those negatives can be due to items being damaged during shipping...things like that.

Just because they have a lot of negative feedback in any given month doesn't necessarily mean a lot. Some of the sellers on there will have 100 negative feedbacks in a month, compared to 4000 positive feedbacks in the same month. As I said, when you sell at that huge of a volume, you're bound to come across the idiots that didn't read the description right...or are unhappy for other invalid reasons.