Help with DSW MicroPro 1000

bugums1

Thanks for your help.

CaligulaPolk

If anyone buy brand new polk speakers from non authorized dealers and will we still be covered with 5 year warranty?

Chameleon2

If anyone buy brand new polk speakers from non authorized dealers and will we still be covered with 5 year warranty?

That's basically the subject of this thread....

What's confusing is that there is a "the e warehouse" store on ebay and under the "where to buy" drop-down on this Polk site, there is listed a company named "the e warehouse" - but it doesn't look like they are one in the same.

Also, the website for "the e warehouse" is screwed up which doesn't help any, either.

Another point has to do with buying through amazon.com. Many times, amazon sells Polk speakers from a third party who are not listed as an authorized dealer. What's the warranty situation in this case? The buyer is purchasing thru amazon.com and yet may not have a valid warranty?

mmadden28

CaligulaPolk wrote: »

If anyone buy brand new polk speakers from non authorized dealers and will we still be covered with 5 year warranty?

The answer is a simple NO

Eric W

Well I have some good news- The E Warehouse is an authorized online dealer. We have to add them to our list.

As for the subwoofer issue, you may want to consider sending the unit back to our factory service center. It doesn't sound like it's functioning properly.

CaligulaPolk

Eric Wong wrote: »

Well I have some good news- The E Warehouse is an authorized online dealer. We have to add them to our list.

As for the subwoofer issue, you may want to consider sending the unit back to our factory service center. It doesn't sound like it's functioning properly.

Thats a good news!
I am curious, he said he got factory sealed box and would he get brand new or refurbished subwoofer from polk company? I am assuming 5 years warranty will replace defective product to refurbished. how long will polk consider product as "Brand New" and will they replace item for another brand new item within 30 days of purchase?

any retail store that carry polk would and i am wondering abt polk company.

Eric W

CaligulaPolk wrote: »

Thats a good news!
I am curious, he said he got factory sealed box and would he get brand new or refurbished subwoofer from polk company? I am assuming 5 years warranty will replace defective product to refurbished. how long will polk consider product as "Brand New" and will they replace item for another brand new item within 30 days of purchase?

any retail store that carry polk would and i am wondering abt polk company.

I'm not quite sure I understand your question-
However it basically boils down like this- provided you're the original purchaser, the product was purchased at an authorized retailer, and you have some proof of purchase (receipt or credit card statement):
Home speakers have a 5 year warranty. Amplifiers on home speakers have a 3 year warranty.
If it's defective within the first 30 days (typically), it's best to deal with the store/retailer you bought it from.
After that time, deal with us.
Warranty is no longer valid if- the item is sold, given away, modified, abused etc.

CaligulaPolk

Eric Wong wrote: »

I'm not quite sure I understand your question-
However it basically boils down like this- provided you're the original purchaser, the product was purchased at an authorized retailer, and you have some proof of purchase (receipt or credit card statement):
Home speakers have a 5 year warranty. Amplifiers on home speakers have a 3 year warranty.
If it's defective within the first 30 days (typically), it's best to deal with the store/retailer you bought it from.
After that time, deal with us.
Warranty is no longer valid if- the item is sold, given away, modified, abused etc.

Thanks for the info.. appreciate it, wife was little skeptic abt ordering from ebay. She want to buy direct from your company or amazon. Good to see that we have good customer service from polk.


edit: We made our decision to buy polk speakers at Amazon.com. Thanks for your time Eric.

bugums1

Eric Wong wrote: »

Well I have some good news- The E Warehouse is an authorized online dealer. We have to add them to our list.

As for the subwoofer issue, you may want to consider sending the unit back to our factory service center. It doesn't sound like it's functioning properly.

That is awesome, Eric!!!

I appreciate all of your work on this issue. Is there anyone in particular I should talk to with Polk CS?

Thanks again!!!!

leroyjr1

Eric Wong wrote: »

Well I have some good news- The E Warehouse is an authorized online dealer. We have to add them to our list.

As for the subwoofer issue, you may want to consider sending the unit back to our factory service center. It doesn't sound like it's functioning properly.

That's good news. They have some great priced items

Eric W

bugums1 wrote: »

That is awesome, Eric!!!

I appreciate all of your work on this issue. Is there anyone in particular I should talk to with Polk CS?

Thanks again!!!!

Anybody can help you. Call during business hours- as the after hours is ordering only.

timlitton

So, how's this turning out? After finding out the e warehouse is an authorized dealer, I'm seriously considering picking up a MicroPro.

Toolfan66

why is it we can pick these items up cheaper from an authorized dealer,like e warehouse,then we can at polk's site? just curious.

timmythugs

Are they in the same placement? COntrary to popular belief subwoofers do not work well in corners! That acually supresses the sound

timmythugs

I have the hookup. PM me

Frank840

Im suprise no one ask this...

Im a little curious to how you had it set up ? what kind of cables were used, what reciever and Settings ?

If you had both Subwoofers hook up and were just using the Left Channel input thats a reason it isnt so Loud... what setting do you have the Subwoofer set on? and at what Volume Level?

I demo the Micropro1000 and it Should **** all over psw111.

The best cable Set I use when I demo it was Rca with a Y Connector something you may want to try.