Advice needed

MKZ

Dear MKZ,

I have plenty of experience using the United States Postal Service,
especially when buying and selling audio equipment. I am fully aware
of the time it takes for parcels to arrive once they enter the USPS
system; and I am very aware of how one tracks parcels. I am also aware
that occasionally shipping can be slow.

My impatience and concern stems from the fact that you have yet to
provide ANY evidence that you have sent the speakers. Indeed, the only
indication is an invalid tracking number: the number you gave me was
obtained online, and does not constitute proof of receipt by the USPS.
The USPS updates its tracking information every 24 hours; and it has
been over 7 days. If the tracking number was valid, it would have been
registered by now.

If you have access to a scanner, please email a copy of your USPS
receipt to this email address as proof that you did indeed send a
parcel to my address on September 22, 2008. Please do so within 48
hours.

If you do not have access to a scanner, you may fax a copy to
435-865-xxxx. (On a cover sheet, please write ?Attention: Dr. R
H, Department of History & Sociology, Southern Utah University).

sincerely,

R H

Label/Receipt Number: 9106 7850 9140 1739 9539 11
Status: Electronic Shipping Info Received

The U.S. Postal Service was electronically notified by the shipper on September 22, 2008 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later.

He kept on asking me the proof of receipt that I sent out the item since Sep 22nd. I did ship the item thru Paypal and I only have the email receipt from paypal that he doesn't accept as the proof of I actually ship the item. I just printed the label out and handed it to the carrier and no problem before. The problem now is USPS web site doesn't show up to date info. I am not sure how to handle those people. Any advice?

mmadden28

I would contact Paypal and the PO you dropped it off at. If the tracking # is somehow invalid they may have just kept it at the facility-but I would have hoped that they (the USPS) would've contacted you about it. At least that's how I would start.

MKZ

Let me start going to PO. I did called the 1-800 number but the lady who picked up the phone just read what I saw it on screen and she doesn't seem patient. She said I have to wait 21days to claim. I really hope to meet someone helpful at local post office. Thank you.

mmadden28

Sometimes dealing with somebody in person makes all the difference. Good Luck

strider

I don't think I've ever seen any other message then this one when I've tracked something sent USPS.


"The U.S. Postal Service was electronically notified by the shipper on September 22, 2008 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later."

Do you feel it's been an extrordinarily long time that they've been en route?

heiney9

Unless you sent the item certified the USPS does not update the tracking information as the item moves along. With delivery confirmation it goes into the system when it's dropped off and the only other electronic tracking entry is when it's delivered.

Your other carrier's (UPS; FedEx; DHL) tracking systems log information each time someone touches it along it's journey. That's one of the benefits of using an alternate parcel carrier. Personally I would never send a parcel through the USPS. The other parcel carriers do a much better job as that's their bread and butter.

It appears he doesn't know as much about USPS as he leads you to believe. If he was ok with you sending USPS then he has to wait until it arrives or until you (as the shipper) can file a claim or trace.

GL, and tell him to chill; and make sure to keep the lines of communication open. Also, IMO next time you have a "parcel" to send use FedEx or UPS not USPS.

H9

mmadden28

If it helps any, here is the tracking info from the site for the item you shipped to me last month via USPS and I received it in like 2.5 days :cool:

If you sent Dr. RH's package with the same shipping options that you sent mine, then you should see the same stuff as below.

His package apparently wasn't processed yet-it might still be sitting around the PO somewhere--were you able to get to the PO today?

Label/Receipt Number: 9101 7850 9140 1707 0067 67

Detailed Results:

Delivered, September 02, 2008, 1:56 pm, WEST CHESTER, PA 19380
Arrival at Unit, September 02, 2008, 4:21 am, WEST CHESTER, PA 19380
Processed, September 01, 2008, 8:21 pm, SWEDESBORO, NJ 08085
Processed, August 30, 2008, 10:20 pm, BETHPAGE, NY 11714
Electronic Shipping Info Received, August 29, 2008

MKZ

I have told him thousand times to chill and be patient. It irritates me that he kept on sending email regarding about the USPS status every single day since the day I shipped the item. I have no idea why he wants the proof that I have shipped the item on day 1. I can understand if he asked me a few days later.
First I was planned to ship with UPS which is way more convenient and reliable for me but he thought it is expensive. I didn't asked a penny more than what UPS site calculated. It ends up w/ USPS and I even had to take some time off from work to ship.

Yes, I shipped the same way other than Priority mail and Percel Post service. Post office was closed when I got there yesterday. I'll try this evening if I can get off early from work. I'll let you know the updates.

Thanks everybody.

billbillw

This happens every time I use PayPal for USPS. For some reason, they don't scan the PayPal labels like they do with normal delivery confirmation labels. I've also seen where the PayPal USPS shipment ends up going to the USPS Headquarters in IL first, then to the destination. Overall, I don't think USPS likes the PayPal labels.

Going down to your local Post Office will be a waste of time. Until it surfaces somewhere in the USPS system and gets scanned, nobody will be able to tell you anything about where the package is. Just tell the Dr that it was his choice to use USPS and that there is nothing you can do until USPS updates things. Also, make sure you tell the guy that you used PayPal to generate the USPS label. He can verify in his PayPal account.

janmike

Escalate to Management and lots of contact with the buyer (as you are doing). Good luck.
PS - If I was the buyer I would want proof as well.

Kex

As others have said, USPS tracking is almost useless. I have seen that same message "Status: Electronic Shipping Info Received" remain until the day after the package was delivered.

Why not ask the guy for his phone number and give him a call to see if you can calm him down a little. He's probably just worried about being scammed. Does he have a high feedback number, which would indicate that he actually knows how eBay works?

danger boy

I never ship stereo gear with USPS.. you can't track if along the way.. and i really hate that. use Fed Ex or UPS for more accurate tracking.

reeltrouble1

MKZ,

I ship with USPS all the time and they screw up the tracking all the time. They are just as good as fedex or ups or dhl what have you at delivering boxes, actually, they are better many times, they should be afterall. As for tracking well, I give that one to ups fedex and so on. As for calling or even visiting the post office, its is well, a nightmare, just like calling the other shippers, well, maybe the post office is worse come to think of it.

I think you sold something to a paranoid individual, I doubt he will be satisfied with anything you do, or with the purchase for that matter. There have always been crooks, thugs and cons, it's just that with the internet sales more people get burned so more people get paranoid about whether they just got hood-winked.

You sent it so if the USPS loses it they will be accountable to you. You do though have a responsibility to the seller. Common business practice is to refund the buyer's money if the goods are not delivered within 30 days unless there is some other written agreement. So that would be my advice.

I hope the items shows up and this goes away for you.

RT1

MKZ

Label/Receipt Number: 9106 7850 9140 1739 9539 11
Status: Delivered

Your item was delivered at 12:37 PM on October 4, 2008 in CEDAR CITY, UT 84721.

Wheww!! He's finally received it last Saturday. Thanks everyone.

mmadden28

Next time maybe you need to take a picture of yourself handing it to the carrier while holding up a copy of that day's paper. :D

Let us know what his feedback is or if he apologizes or something or perhaps admits that he knows less about the USPS then he thought. He can add this to his list of 'experiences'. :rolleyes:

I'm glad it worked out...

MKZ

He even thought this is impolite, not classy(that's his exact words usage) for asking public opinion and demanding me to delete this post.
I have no offense to him just simply asking you guys' suggestions for what he was asking for that I don't have.

strider

Glad to hear it worked out for you.

As for his request to delete this post, well, If you do get it deleted, lemme know. We can fill it up with some choice comments for him first.

AsSiMiLaTeD

Gee, he kinda sounds like a ****...

Face

Tell him to stop being so sensitive.

Oh wait, I just did.