ATTN ThinkPad Users - Need Help ASAP
audiobliss
Posts: 12,518
I just received my Lenovo ThinkPad T61 last night and started playing around on it. Bought it used, but in GREAT condition with two years of warranty remaining. I've never had a lot of serious security options available to me on a computer, so all the fancy Lenovo offerings were pretty neat. WERE pretty neat. Until, that is, I tried setting them up at 2 in the morning and then got up this morning to find out what kind of a mess I put myself in.
I must apologize up front as I don't know what all the Lenovo software is called and what a lot of the right terms are. But please bear with me here. The guy I bought it from has a deal with Lenovo and sells used ThinkPads, so he installed a fresh copy of XP Pro and Office 2003 and all the other goodies Lenovo puts on them from the factory. So when I would boot it up, there were a few pop-ups it wanted me to take care of.
One of those was asking me to set up a user account. So, ok, I did that, entered a password, registered my fingerprints (yes, all of them...why not?), and then it asked something about protecting other files and such on my computer but that it would only take affect after rebooting. So I said sure and hit next. Then it asked me for a BIOS Supervisor Password. What?! I have NO clue about that, so I said cancel and kept playing on my new laptop. All is good.
Then fast forward to this morning. I grab it and turn it on, and the Intel/ThinkPad screen comes up for a few seconds, but then I get this error message:
ERROR
0199: System Security - Security password retry count exceeded.
Press < F1> to Setup
When I press F1 to enter the setup, it asks for my fingerprint, I swipe it, it says it matches, and then the little icon of a laptop beside a huge padlock appears and it waits for a password. I'm assuming a BIOS Supervisor Password? If I just leave it blank and hit enter, I can see the BIOS and change a few things, but very few things. Then when I exit the BIOS, I'm left to go through the exact same loop all over again.
Now, I have tried a few passwords. There's only ONE password that I've put on the laptop, and it's letters and numbers. However, instead of just being numbers, I held down the shift key while entering those numbers so that they're they symbols above those numbers. Back to the little icon of the laptop and huge padlock. When I enter the letters of that password, no problem - little asterisks pop up indicating they've been registered. However, when I hold down the shift key and enter the numbers, nothing happens, as if it's not registering them. And if I enter the numbers without holding down the shift key, it doesn't work.
And, like I said, I don't even know if at that point it's asking for the password that I setup in Windows (though it wasn't an OS password...it was some variant of the Lenovo software) or not.
Does ANYone have ANY ideas about it? It would be GREAT appreciated, and I'd be VERY ecstatic if I could get my laptop back! I've heard that getting the restore discs from Lenovo and reformatting it will wipe out this problem and get it back to normal. However, I'd rather not have to do that if at all possible because 1) I want this computer working ASAP, not whenever the discs finally get here, and 2) the seller installed Office 2003 Pro INCLUDING OneNote, Visio, and FrontPage...I don't have those and would rather not lose them, particularly OneNote.
I would truly be eternally indebted to anyone who could help pull me out of this mess.
And, apparently, setting up a laptop with new/weird security features at 2 in the morning is NOT advisable. Though perhaps only if you're an idiot.
I must apologize up front as I don't know what all the Lenovo software is called and what a lot of the right terms are. But please bear with me here. The guy I bought it from has a deal with Lenovo and sells used ThinkPads, so he installed a fresh copy of XP Pro and Office 2003 and all the other goodies Lenovo puts on them from the factory. So when I would boot it up, there were a few pop-ups it wanted me to take care of.
One of those was asking me to set up a user account. So, ok, I did that, entered a password, registered my fingerprints (yes, all of them...why not?), and then it asked something about protecting other files and such on my computer but that it would only take affect after rebooting. So I said sure and hit next. Then it asked me for a BIOS Supervisor Password. What?! I have NO clue about that, so I said cancel and kept playing on my new laptop. All is good.
Then fast forward to this morning. I grab it and turn it on, and the Intel/ThinkPad screen comes up for a few seconds, but then I get this error message:
ERROR
0199: System Security - Security password retry count exceeded.
Press < F1> to Setup
When I press F1 to enter the setup, it asks for my fingerprint, I swipe it, it says it matches, and then the little icon of a laptop beside a huge padlock appears and it waits for a password. I'm assuming a BIOS Supervisor Password? If I just leave it blank and hit enter, I can see the BIOS and change a few things, but very few things. Then when I exit the BIOS, I'm left to go through the exact same loop all over again.
Now, I have tried a few passwords. There's only ONE password that I've put on the laptop, and it's letters and numbers. However, instead of just being numbers, I held down the shift key while entering those numbers so that they're they symbols above those numbers. Back to the little icon of the laptop and huge padlock. When I enter the letters of that password, no problem - little asterisks pop up indicating they've been registered. However, when I hold down the shift key and enter the numbers, nothing happens, as if it's not registering them. And if I enter the numbers without holding down the shift key, it doesn't work.
And, like I said, I don't even know if at that point it's asking for the password that I setup in Windows (though it wasn't an OS password...it was some variant of the Lenovo software) or not.
Does ANYone have ANY ideas about it? It would be GREAT appreciated, and I'd be VERY ecstatic if I could get my laptop back! I've heard that getting the restore discs from Lenovo and reformatting it will wipe out this problem and get it back to normal. However, I'd rather not have to do that if at all possible because 1) I want this computer working ASAP, not whenever the discs finally get here, and 2) the seller installed Office 2003 Pro INCLUDING OneNote, Visio, and FrontPage...I don't have those and would rather not lose them, particularly OneNote.
I would truly be eternally indebted to anyone who could help pull me out of this mess.
And, apparently, setting up a laptop with new/weird security features at 2 in the morning is NOT advisable. Though perhaps only if you're an idiot.
In UseGeorge Grand wrote: »
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Post edited by audiobliss on
Comments
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Sell it.
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Can you ask the guy who sold it? It's either a BIOS password (which you should disable once you get the password from the guy) or hard drive protection (which you can get rid of by re-installing OS, which you said you'd rather not do). If it is BIOS re-installing OS won't help at all, you need to reset it.
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Thanks for the link, Sami. I just checked under CONFIG in the BIOS, and the INTEL AMT is already disabled. *scratches head*George Grand wrote: »
PS3, Yamaha CDR-HD1300, Plex, Amazon Fire TV Gen 2
Pioneer Elite VSX-52, Parasound HCA-1000A
Klipsch RF-82ii, RC-62ii, RS-42ii, RW-10d
Epson 8700UB
In Storage
[Home Audio]
Rotel RCD-02, Yamaha KX-W900U, Sony ST-S500ES, Denon DP-7F
Pro-Ject Phono Box MKII, Parasound P/HP-850, ASL Wave 20 monoblocks
Klipsch RF-35, RB-51ii
[Car Audio]
Pioneer Premier DEH-P860MP, Memphis 16-MCA3004, Boston Acoustic RC520 -
Just a shot in the dark here as I've seen this as the cause of many passwrod entry failures: Ensure Num Lock or Caps lock are not on. And if not and it still fails, try with them on. Its possible they might have been on when you entered or set the password.
Numlock is typically only an issue when using the laptop keyboard, not so when using an external kb or on a laptop with a separate keypad.
I think it unlikely that any password set in Windows will affect the BIOS passwords.____________________
This post is a natural product. The slight variations in spelling and grammar enhance its individual character and beauty and in no way are to be considered flaws or defects.
HT:Onkyo 805, Emotiva XPA-5, Mitsu 52" 1080p DLP / polkaudio RTi12, CSIa6, FXi3, uPro4K
2-chnl : Pio DV-46AV (SACD), Dodd ELP, Emotiva XPA-1s, XPA-2, Odyssey Khartago, LSi9, SDA-SRS 2 :cool:, SB Duet, MSB & Monarchy DACs, Yamaha PX3 TT, SAE Tuner...
Pool: Atrium 60's/45's -
Just a shot in the dark here as I've seen this as the cause of many passwrod entry failures: Ensure Num Lock or Caps lock are not on. And if not and it still fails, try with them on. Its possible they might have been on when you entered or set the password.
Numlock is typically only an issue when using the laptop keyboard, not so when using an external kb or on a laptop with a separate keypad.
I think it unlikely that any password set in Windows will affect the BIOS passwords.George Grand wrote: »
PS3, Yamaha CDR-HD1300, Plex, Amazon Fire TV Gen 2
Pioneer Elite VSX-52, Parasound HCA-1000A
Klipsch RF-82ii, RC-62ii, RS-42ii, RW-10d
Epson 8700UB
In Storage
[Home Audio]
Rotel RCD-02, Yamaha KX-W900U, Sony ST-S500ES, Denon DP-7F
Pro-Ject Phono Box MKII, Parasound P/HP-850, ASL Wave 20 monoblocks
Klipsch RF-35, RB-51ii
[Car Audio]
Pioneer Premier DEH-P860MP, Memphis 16-MCA3004, Boston Acoustic RC520 -
Which one of the passwords is it? Is it one of these?
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-59377 -
Sami, you are amazing!!!!! That's a GREAT reference! The icon that pops up is definitely for the Power-on password. I remember when I setup my fingerprints in windows, it said that next time I rebooted I would have to swipe a fingerprint and enter my password...but which password was it referring to? Like I said, I've only entered one password, and since I held down the shift key for those numbers, it won't recognize that password before Windows starts (and I certainly can't get into Windows). I'm thinking that might actually be my problem, that I chose a password it can't recognize. Is that possible, that it wouldn't 'see' those symbols before Windows boots up?George Grand wrote: »
PS3, Yamaha CDR-HD1300, Plex, Amazon Fire TV Gen 2
Pioneer Elite VSX-52, Parasound HCA-1000A
Klipsch RF-82ii, RC-62ii, RS-42ii, RW-10d
Epson 8700UB
In Storage
[Home Audio]
Rotel RCD-02, Yamaha KX-W900U, Sony ST-S500ES, Denon DP-7F
Pro-Ject Phono Box MKII, Parasound P/HP-850, ASL Wave 20 monoblocks
Klipsch RF-35, RB-51ii
[Car Audio]
Pioneer Premier DEH-P860MP, Memphis 16-MCA3004, Boston Acoustic RC520 -
Did you try entering the password using only the characters it recognizes?
Similarly, on a UNIX station I once accidentally set a password to something like "escape escape enter enter" or something ridiculous because I was trying to get out of the prompt. Maybe you inadvertently hit some keys when they asked for that password?If you will it, dude, it is no dream. -
Ok, so from reading on that page, it doesn't sound like it would be too difficult to remove the power-on password:
If the Power-on password is forgotten and the Supervisor password is known, simply go into the ThinkPad BIOS setup utility and reset the Power-on password, otherwise try the following:
1. Turn off the computer.
2. Remove the battery pack.
3. Remove the backup battery.
4. Turn on the computer and wait until the POST ends. After the POST ends, the
password prompt does not appear. The POP has been removed.
5. Reinstall the backup battery and the battery pack.
Note: Some ThinkPad systems have the ability to reset the Power-on passwords in
the ThinkPad BIOS setup utility if a Supervisor password has been set.
So, two thoughts at this point. Where is the backup battery and how do I remove it? I'm betting I can find that answer on Lenovo's website. Second, if this guy who originally set it up knows the Supervisor password (assuming it has one), then I could just use that to reset the power-on password. However, since the INTEL AMT is already disabled, that would mean it doesn't have a Supervisor password setup, right?George Grand wrote: »
PS3, Yamaha CDR-HD1300, Plex, Amazon Fire TV Gen 2
Pioneer Elite VSX-52, Parasound HCA-1000A
Klipsch RF-82ii, RC-62ii, RS-42ii, RW-10d
Epson 8700UB
In Storage
[Home Audio]
Rotel RCD-02, Yamaha KX-W900U, Sony ST-S500ES, Denon DP-7F
Pro-Ject Phono Box MKII, Parasound P/HP-850, ASL Wave 20 monoblocks
Klipsch RF-35, RB-51ii
[Car Audio]
Pioneer Premier DEH-P860MP, Memphis 16-MCA3004, Boston Acoustic RC520 -
bobman1235 wrote: »Did you try entering the password using only the characters it recognizes?
Similarly, on a UNIX station I once accidentally set a password to something like "escape escape enter enter" or something ridiculous because I was trying to get out of the prompt. Maybe you inadvertently hit some keys when they asked for that password?
I'm thinking maybe my Power-on password isn't related to the 'user account' password I set up with the symbols. I'm not sure yet, though.George Grand wrote: »
PS3, Yamaha CDR-HD1300, Plex, Amazon Fire TV Gen 2
Pioneer Elite VSX-52, Parasound HCA-1000A
Klipsch RF-82ii, RC-62ii, RS-42ii, RW-10d
Epson 8700UB
In Storage
[Home Audio]
Rotel RCD-02, Yamaha KX-W900U, Sony ST-S500ES, Denon DP-7F
Pro-Ject Phono Box MKII, Parasound P/HP-850, ASL Wave 20 monoblocks
Klipsch RF-35, RB-51ii
[Car Audio]
Pioneer Premier DEH-P860MP, Memphis 16-MCA3004, Boston Acoustic RC520 -
Sometimes the BIOS passwords are limited to 8 characters or something like that. Perhaps you set yours longer and perhaps once your typing gets to the end its simply replacing the last character? I've seen it before-irks me when applications restrict you to short and insecure passwords.
Try just typing the first 8 characters of your pw. Or try the first 7 and then skip to the last character. Change that up if it lets you enter more (count the asterisks).____________________
This post is a natural product. The slight variations in spelling and grammar enhance its individual character and beauty and in no way are to be considered flaws or defects.
HT:Onkyo 805, Emotiva XPA-5, Mitsu 52" 1080p DLP / polkaudio RTi12, CSIa6, FXi3, uPro4K
2-chnl : Pio DV-46AV (SACD), Dodd ELP, Emotiva XPA-1s, XPA-2, Odyssey Khartago, LSi9, SDA-SRS 2 :cool:, SB Duet, MSB & Monarchy DACs, Yamaha PX3 TT, SAE Tuner...
Pool: Atrium 60's/45's -
Just a shot in the dark here as I've seen this as the cause of many passwrod entry failures:
Dang nabbit-I corrected that spelling error in an edit-yet there it is still there
Well since I can't edit it, its spelled password.____________________
This post is a natural product. The slight variations in spelling and grammar enhance its individual character and beauty and in no way are to be considered flaws or defects.
HT:Onkyo 805, Emotiva XPA-5, Mitsu 52" 1080p DLP / polkaudio RTi12, CSIa6, FXi3, uPro4K
2-chnl : Pio DV-46AV (SACD), Dodd ELP, Emotiva XPA-1s, XPA-2, Odyssey Khartago, LSi9, SDA-SRS 2 :cool:, SB Duet, MSB & Monarchy DACs, Yamaha PX3 TT, SAE Tuner...
Pool: Atrium 60's/45's -
Sometimes the BIOS passwords are limited to 8 characters or something like that. Perhaps you set yours longer and perhaps once your typing gets to the end its simply replacing the last character? I've seen it before-irks me when applications restrict you to short and insecure passwords.
Try just typing the first 8 characters of your pw. Or try the first 7 and then skip to the last character. Change that up if it lets you enter more (count the asterisks).
I think I'm going to try removing the backup battery to reset the power-on password if there is one. At least then at that point I'll know I'm dealing with a Supervisor password if it's still asking for one.George Grand wrote: »
PS3, Yamaha CDR-HD1300, Plex, Amazon Fire TV Gen 2
Pioneer Elite VSX-52, Parasound HCA-1000A
Klipsch RF-82ii, RC-62ii, RS-42ii, RW-10d
Epson 8700UB
In Storage
[Home Audio]
Rotel RCD-02, Yamaha KX-W900U, Sony ST-S500ES, Denon DP-7F
Pro-Ject Phono Box MKII, Parasound P/HP-850, ASL Wave 20 monoblocks
Klipsch RF-35, RB-51ii
[Car Audio]
Pioneer Premier DEH-P860MP, Memphis 16-MCA3004, Boston Acoustic RC520 -
Ok, so I removed the backup battery and let it run the POST, and then put it all back together. It's still asking for a password at the same point, but at least now I know what it's asking for. Before it could have either been the power-on password or the supervisor password. But since I just cleared (hopefully) the power-on password, it should be asking for the supervisor password now.
Just to figure out what it is or how to reset it, now...George Grand wrote: »
PS3, Yamaha CDR-HD1300, Plex, Amazon Fire TV Gen 2
Pioneer Elite VSX-52, Parasound HCA-1000A
Klipsch RF-82ii, RC-62ii, RS-42ii, RW-10d
Epson 8700UB
In Storage
[Home Audio]
Rotel RCD-02, Yamaha KX-W900U, Sony ST-S500ES, Denon DP-7F
Pro-Ject Phono Box MKII, Parasound P/HP-850, ASL Wave 20 monoblocks
Klipsch RF-35, RB-51ii
[Car Audio]
Pioneer Premier DEH-P860MP, Memphis 16-MCA3004, Boston Acoustic RC520 -
I bet this came from a corporate IT department and your seller has no clue what the bios supervisor password is (unless he works for the same company). My wife's work laptop has the same thing. It will let you do certain things in bios, but most of it is grayed out.For rig details, see my profile. Nothing here anymore...
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One last resort is to restore it to the factory setting. Can you get into the image restor by pressing F11 when you laptop boot? If the previous owner didn't delete the image from the partition drive, you should be able to restore it to factory settings.Main Gear
Panasonic 50" Plasma, Polk LSi15 (Front), LSiC, LSi7 (Rear), Sherwood Newcastle AVP-9080, AM-9080 bi-amp to LSi15, AM-9080 bi-amp to LSiC and LSi7. -
One last resort is to restore it to the factory setting. Can you get into the image restor by pressing F11 when you laptop boot? If the previous owner didn't delete the image from the partition drive, you should be able to restore it to factory settings.
That wouldn't touch the BIOS settings. That would only affect the OS on the hard drive.____________________
This post is a natural product. The slight variations in spelling and grammar enhance its individual character and beauty and in no way are to be considered flaws or defects.
HT:Onkyo 805, Emotiva XPA-5, Mitsu 52" 1080p DLP / polkaudio RTi12, CSIa6, FXi3, uPro4K
2-chnl : Pio DV-46AV (SACD), Dodd ELP, Emotiva XPA-1s, XPA-2, Odyssey Khartago, LSi9, SDA-SRS 2 :cool:, SB Duet, MSB & Monarchy DACs, Yamaha PX3 TT, SAE Tuner...
Pool: Atrium 60's/45's -
AB,
Check out this page:
http://www.tech-faq.com/reset-bios-password.shtml
Might help.
Especially this: http://www.tech-faq.com/ibm-thinkpad-bios-password.shtmlFor rig details, see my profile. Nothing here anymore... -
You will probably have to send it in. The bios password is programmed into the bios now. Clearing the CMOS will not clear the password. Have you tried to contact the manufacture, or the guy you bought it from. Also when you get in you might want to disable keeping all the files protected. This encrypts them, and if you need to do a data recovery you can't get access to those files.Please. Please contact me a ben62670 @ yahoo.com. Make sure to include who you are, and you are from Polk so I don't delete your email. Also I am now physically unable to work on any projects. If you need help let these guys know. There are many people who will help if you let them know where you are.
Thanks
Ben -
Thanks for all the replies, folks. I appreciate it!I bet this came from a corporate IT department and your seller has no clue what the bios supervisor password is (unless he works for the same company). My wife's work laptop has the same thing. It will let you do certain things in bios, but most of it is grayed out.One last resort is to restore it to the factory setting. Can you get into the image restor by pressing F11 when you laptop boot? If the previous owner didn't delete the image from the partition drive, you should be able to restore it to factory settings.That wouldn't touch the BIOS settings. That would only affect the OS on the hard drive.You will probably have to send it in. The bios password is programmed into the bios now. Clearing the CMOS will not clear the password. Have you tried to contact the manufacture, or the guy you bought it from. Also when you get in you might want to disable keeping all the files protected. This encrypts them, and if you need to do a data recovery you can't get access to those files.
And good point; I'll disable the data encryption...if I ever get in. *bangs head into wall*George Grand wrote: »
PS3, Yamaha CDR-HD1300, Plex, Amazon Fire TV Gen 2
Pioneer Elite VSX-52, Parasound HCA-1000A
Klipsch RF-82ii, RC-62ii, RS-42ii, RW-10d
Epson 8700UB
In Storage
[Home Audio]
Rotel RCD-02, Yamaha KX-W900U, Sony ST-S500ES, Denon DP-7F
Pro-Ject Phono Box MKII, Parasound P/HP-850, ASL Wave 20 monoblocks
Klipsch RF-35, RB-51ii
[Car Audio]
Pioneer Premier DEH-P860MP, Memphis 16-MCA3004, Boston Acoustic RC520 -
There's no way that the password was set up prior to you getting it, or you wouldn't have been able to get into Windows in the first place. You said when you first got it you booted this thing up all the way into Windows. Everything that has happened since then has to be a result of something YOU did. Therefore you should, through trial and error, be able to figure out what exactly you typed or set up for this password.If you will it, dude, it is no dream.
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Mike that padlock is for the hard disk password. If you can get into BIOS then you can disable it. We put them on all the laptops in my company for extra security. PM me a number I can call you at and I will walk you through the process.
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AB,
Check out this page:
http://www.tech-faq.com/reset-bios-password.shtml
Might help.
Especially this: http://www.tech-faq.com/ibm-thinkpad-bios-password.shtmlGeorge Grand wrote: »
PS3, Yamaha CDR-HD1300, Plex, Amazon Fire TV Gen 2
Pioneer Elite VSX-52, Parasound HCA-1000A
Klipsch RF-82ii, RC-62ii, RS-42ii, RW-10d
Epson 8700UB
In Storage
[Home Audio]
Rotel RCD-02, Yamaha KX-W900U, Sony ST-S500ES, Denon DP-7F
Pro-Ject Phono Box MKII, Parasound P/HP-850, ASL Wave 20 monoblocks
Klipsch RF-35, RB-51ii
[Car Audio]
Pioneer Premier DEH-P860MP, Memphis 16-MCA3004, Boston Acoustic RC520 -
bobman1235 wrote: »There's no way that the password was set up prior to you getting it, or you wouldn't have been able to get into Windows in the first place. You said when you first got it you booted this thing up all the way into Windows. Everything that has happened since then has to be a result of something YOU did. Therefore you should, through trial and error, be able to figure out what exactly you typed or set up for this password.Mike that padlock is for the hard disk password. If you can get into BIOS then you can disable it. We put them on all the laptops in my company for extra security. PM me a number I can call you at and I will walk you through the process.George Grand wrote: »
PS3, Yamaha CDR-HD1300, Plex, Amazon Fire TV Gen 2
Pioneer Elite VSX-52, Parasound HCA-1000A
Klipsch RF-82ii, RC-62ii, RS-42ii, RW-10d
Epson 8700UB
In Storage
[Home Audio]
Rotel RCD-02, Yamaha KX-W900U, Sony ST-S500ES, Denon DP-7F
Pro-Ject Phono Box MKII, Parasound P/HP-850, ASL Wave 20 monoblocks
Klipsch RF-35, RB-51ii
[Car Audio]
Pioneer Premier DEH-P860MP, Memphis 16-MCA3004, Boston Acoustic RC520 -
no worries the offer is still there. I work all day on these laptops so I know them inside out.
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So it's asking for the "master" password? It sounds like you are able to get in with the "user" password. Just a shot in the dark, did you try "admin" for the password?Main Gear
Panasonic 50" Plasma, Polk LSi15 (Front), LSiC, LSi7 (Rear), Sherwood Newcastle AVP-9080, AM-9080 bi-amp to LSi15, AM-9080 bi-amp to LSiC and LSi7. -
Make sure it is not a stolen laptop. IBM,Fujitsu,etc prevent this by adding chip on board. Call them to find out.
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So it's asking for the "master" password? It sounds like you are able to get in with the "user" password. Just a shot in the dark, did you try "admin" for the password?George Grand wrote: »
PS3, Yamaha CDR-HD1300, Plex, Amazon Fire TV Gen 2
Pioneer Elite VSX-52, Parasound HCA-1000A
Klipsch RF-82ii, RC-62ii, RS-42ii, RW-10d
Epson 8700UB
In Storage
[Home Audio]
Rotel RCD-02, Yamaha KX-W900U, Sony ST-S500ES, Denon DP-7F
Pro-Ject Phono Box MKII, Parasound P/HP-850, ASL Wave 20 monoblocks
Klipsch RF-35, RB-51ii
[Car Audio]
Pioneer Premier DEH-P860MP, Memphis 16-MCA3004, Boston Acoustic RC520 -
the way we do it at my company is we set a user and master password. We let the user create a password and we have the master password for us for when we have to work on it. Every master is different and we use a website that generates a password based on the S/N of the laptop so we can look it up.
Mike when you are at the lock hit the F1 key and a little person icon will show up next to the lock. if it does then it is the hd lock.