Zune help!

VR3
VR3 Posts: 28,732
edited May 2008 in Video Games
I have a 80 gig Zune I have that stays connected at all times...

I recently updated it to firmware 2.5 --- ever since this update it will no longer add any new songs to my collection.

So, I so far have totally wiped the Zune (firmware and all) - reinstalled the software, downloaded Microsoft collection reset dealy....

Tried manually rebooting the Zune, tried searching google...

The error code is a general error, no specifics...

It is really starting to piss me off... Zune has an online telephone help. But I really don't want to talk to some guy in India who can barely understand me.

What on earth is going on here?
- Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
Post edited by VR3 on
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Comments

  • Demiurge
    Demiurge Posts: 10,874
    edited May 2008
    Welcome to the Video Games forum.
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  • edbert
    edbert Posts: 1,041
    edited May 2008
    Can you not revert back to the previous firmware version? You should be able to do a "hard" reset that should reset it back to the factory standards. I had to do this once on my iPod and haven't had any problems since. Sorry about the problems man.
    I know just enough to be dangerous, but don't tell my wife, she thinks I'm a genius. :D

    Pioneer VSX-816
    Monitor 40's - fronts, bi-amped
    Monitor 30's - surrounds
    CS1 - center
    PSW10 - I'll let you guess
    Blue Jeans Cable - speaker cable
    Daewoo 27 incher - one step up from a console
    Sony Progressive scan DVD
    XBOX

    SOPA since 2008
    Here's my stuff.
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  • VR3
    VR3 Posts: 28,732
    edited May 2008
    The Zune software wont let you do anything with your Zune unless you have the latest firmware...
    - Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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  • edbert
    edbert Posts: 1,041
    edited May 2008
    I found this via Google for the hard reset steps. Mind you this erases EVERYTHING!

    Press and hold the back button
    Press up until it reboots
    Then start pressing and holding the center “OK” button and pressing left on the control pad (you have to do step 3 when the screen goes blank but before the reboot process actually starts)
    I know just enough to be dangerous, but don't tell my wife, she thinks I'm a genius. :D

    Pioneer VSX-816
    Monitor 40's - fronts, bi-amped
    Monitor 30's - surrounds
    CS1 - center
    PSW10 - I'll let you guess
    Blue Jeans Cable - speaker cable
    Daewoo 27 incher - one step up from a console
    Sony Progressive scan DVD
    XBOX

    SOPA since 2008
    Here's my stuff.
    · Share on FacebookShare on Twitter
  • edbert
    edbert Posts: 1,041
    edited May 2008
    Vr3MxStyler2k3 wrote: »
    The Zune software wont let you do anything with your Zune unless you have the latest firmware...

    You should write Bill Gates and thank him.
    I know just enough to be dangerous, but don't tell my wife, she thinks I'm a genius. :D

    Pioneer VSX-816
    Monitor 40's - fronts, bi-amped
    Monitor 30's - surrounds
    CS1 - center
    PSW10 - I'll let you guess
    Blue Jeans Cable - speaker cable
    Daewoo 27 incher - one step up from a console
    Sony Progressive scan DVD
    XBOX

    SOPA since 2008
    Here's my stuff.
    · Share on FacebookShare on Twitter
  • VR3
    VR3 Posts: 28,732
    edited May 2008
    I wiped the slate clean as far as deleteing everything on the Zune, songs, pictures, movies, firmware - everything.

    I even reinstalled the software...

    It like only lets me add like.... 20% of my music...

    Bunch of bull crap
    - Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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  • edbert
    edbert Posts: 1,041
    edited May 2008
    Sell the thing on CL as a "Limited" Edition Zune. Just don't tell them the limited portion refers to the amount of music you can put on it.
    I know just enough to be dangerous, but don't tell my wife, she thinks I'm a genius. :D

    Pioneer VSX-816
    Monitor 40's - fronts, bi-amped
    Monitor 30's - surrounds
    CS1 - center
    PSW10 - I'll let you guess
    Blue Jeans Cable - speaker cable
    Daewoo 27 incher - one step up from a console
    Sony Progressive scan DVD
    XBOX

    SOPA since 2008
    Here's my stuff.
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  • AsSiMiLaTeD
    AsSiMiLaTeD Posts: 11,728
    edited May 2008
    Just call them...can't be that bad
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  • JDOGG
    JDOGG Posts: 433
    edited May 2008
    Get an iPod.:)
    Panasonic VIERA 46" 1080p plasma
    Onkyo TX-SR805
    Klipsch RF-7(bi-amped)
    Klipsch RF-25
    Xbox 360 with HD DVD
    Playstation 3
    Cobalt Cable
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  • Serendipity
    Serendipity Posts: 6,975
    edited May 2008
    Have you tried using a different computer? Might not be a Zune issue...
    polkaudio RT35 Bookshelves
    polkaudio 255c-RT Inwalls
    polkaudio DSWPro550WI
    polkaudio XRT12 XM Tuner
    polkaudio RM6750 5.1

    Front projection, 2 channel, car audio... life is good!
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  • michael_w
    michael_w Posts: 2,813
    edited May 2008
    I feel your pain... I had a 30gb zune I got a crazy deal on as a refurb and spent probably 15 / 20 hours researching and trying different things just so I could get it to synch properly after a firmware upgrade. Ended up returning it for a replacement and didn't have any problems with that unit. Sold it a couple months later. Giving microsoft a shot was definitely worth it but wow do they ever make it hard to stick around when all other products don't give you nearly the amount of hassle.
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