Kudos to BJC's Customer Service

Options
Gadabout
Gadabout Posts: 1,072
edited March 2008 in Electronics
I ordered 200' of Belden 5000UE and 12 locking nanners from them a few days ago. The box arrived today all beat up, one end partially opened and retaped. Inside the spool of cable and no nanners.

I called them and told them the issue. They apologized and are shipping out the nanners today. No, quibbling. No you need to file a claim with the post office. Just a quick response to the problem and getting me the parts that I was missing.

While this is the way it should be. It doesn't seem to happen like this very often anymore. Just wanted to give the guys at Blue Jeans Cable a big thumbs up for the way they handled my little issue.

Scott
Without music to decorate it, time is just a bunch of boring production deadlines or dates by which bills must be paid. ..... Frank Zappa
Post edited by Gadabout on
· Share on Facebook

Comments

  • john22614
    john22614 Posts: 214
    edited March 2008
    Options
    Yeah, they are a great company....always helpful and straight forward, no nonsense and they don't try to up sell. Good solid products at a very fair price and excellent customer service. My only affiliation with them is as a happy and appreciative customer.
    B&W 804s mains
    B&W HTM4 center
    Polk PSW 1000 sub
    Outlaw 990 Pre Amp
    Anthem MCA 30 Amp
    Monitor Radius 180 surrounds
    Audiosource Stereo Amp for surrounds
    Denon 2910 Universal DVD/SACD Player
    Comcast DVR
    Pioneer Elite 42" Plasma 940 HD
    Harmony Universal Remote
    Blue Jeans interconnects and biwires
    Itunes Air Express
    · Share on Facebook
  • cfrizz
    cfrizz Posts: 13,415
    edited March 2008
    Options
    Totally agree John.
    Marantz AV-7705 PrePro, Classé 5 channel 200wpc Amp, Oppo 103 BluRay, Rotel RCD-1072 CDP, Sony XBR-49X800E TV, Polk S60 Main Speakers, Polk ES30 Center Channel, Polk S15 Surround Speakers SVS SB12-NSD x2
    · Share on Facebook