Good results with BFG

Shizelbs
Shizelbs Posts: 7,433
edited March 2008 in Video Games
Just wanted to share a recent positive experience.

So, I bought a new video card from NewEgg, made by BFG.

Long story short, the card was a lemon. So, I registered my card and emailed their CS to initiate the RMA. I had about four emails responded to all within a couple hours (well past regular hours by the way). The whole RMA process was very quick. Great customer service. They make it very easy to track your RMA. From what I can tell it took them 2 hours to ship me my replacement card upon receiving the busted one. Thats impressive to me.

I've never had to RMA something before, and I doubt they all go this well.
Post edited by Shizelbs on
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  • tcrossma
    tcrossma Posts: 1,301
    edited March 2008
    I've done more RMA's than I care to remember, and while some are painless no, they don't all go that smoothly. Glad you had a good experience, BFG makes good products.
    Speakers: Polk LSi15
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  • Refefer
    Refefer Posts: 1,280
    edited March 2008
    Part of the reason I bought a BFG card as well. With a lifetime warranty to boot, I have no complaints with how they've performed!
    Lovin that music year after year.

    Main 2 Channel System

    Polk SDA-1B,
    Promitheus Audio TVC SE,
    Rotel RB-980BX,
    OPPO DV-970HD,
    Lite Audio DAC AH,
    IXOS XHA305 Interconnects

    Computer Rig

    Polk SDA CRS+,
    Creek Audio 5350 SE,
    Morrow Audio MA1 Interconnect,
    HRT Music Streamer II
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  • the7comeback7ki
    the7comeback7ki Posts: 51
    edited March 2008
    Did you RMA through newegg? Newegg is a great site. BFG makes some great graphics cards as well.
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  • Shizelbs
    Shizelbs Posts: 7,433
    edited March 2008
    No, I went straight to BFG for the RMA.
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  • jwhitakr
    jwhitakr Posts: 568
    edited March 2008
    Thanks for sharing your experience. I haven't used BFG before, but have at least one friend who picks BFG video cards over all others. I'm an EVGA man myself, but BFG definitely makes nice cards and it sounds like their customer service takes care of their customers very well.

    Glad it worked out well for you.
    My HT
    HDTV: Panasonic PT-61LCX65 61" Rear Proj. LCD
    AVR: Harman Kardon AVR 235
    Video: 80GB PS3, Toshiba HD-XA1 HD DVD
    Fronts: Polk Audio RTi8
    Center: Polk Audio CSi3
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  • lanion
    lanion Posts: 843
    edited March 2008
    The BFG is also really good against demons from Hell.
    My Iron Man training/charity blog.

    HT:
    32" Sharp LCD. H/K dpr 1001 to Outlaw Audio 7900 to Polk LSi + Paradigm Studio center. Hsu DualDrive ULS-15. PS3/Wii. Outlaw 7900.
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  • Refefer
    Refefer Posts: 1,280
    edited March 2008
    lanion wrote: »
    The BFG is also really good against demons from Hell.

    Agreed, but I only have the 8800 model. Hope to upgrade to the 9000 soon.
    Lovin that music year after year.

    Main 2 Channel System

    Polk SDA-1B,
    Promitheus Audio TVC SE,
    Rotel RB-980BX,
    OPPO DV-970HD,
    Lite Audio DAC AH,
    IXOS XHA305 Interconnects

    Computer Rig

    Polk SDA CRS+,
    Creek Audio 5350 SE,
    Morrow Audio MA1 Interconnect,
    HRT Music Streamer II
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