How to get Polk to answer a question?

Heyjo
Heyjo Posts: 2
edited February 2008 in Subwoofer Hookup & Bass Management
Can anyone tell me to get Polk to reply to a question? I have sent to but not even a get lost reply. They didn't have a problem anwering my questions before I spent a $1000.00 on a set of their speakers.
Post edited by Heyjo on
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  • VR3
    VR3 Posts: 28,644
    edited February 2008
    Customer Service & Tech Support:
    polkcs@polkaudio.com
    800-377-7655, Option 1 toll free
    410-764-5470 fax
    International +1-410-358-3600

    Hours Of Operation
    9am - 5:30pm, M-F, EST (USA)
    Service Center:
    Polk Audio
    2550 Britannia Blvd
    Suite A
    San Diego, CA 92154

    Polk Audio Headquarters:
    Polk Audio
    5601 Metro Drive
    Baltimore, MD 21215
    410-358-3600 phone
    - Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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  • bobman1235
    bobman1235 Posts: 10,822
    edited February 2008
    Are you trying to get a customer service question answered?

    Polk is notoriously good at responding to customer problems. Be patient, make sure your spam filter isn't catching their replies, double check to make sure you submitted your question correctly.
    If you will it, dude, it is no dream.
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  • AsSiMiLaTeD
    AsSiMiLaTeD Posts: 11,727
    edited February 2008
    Ha, these threads always go the same. Someone starts a thread saying they have a problem with Polk CS, everyone them not to worry and that Polk will take care of them, they don't believe us, and then are back a week later praisong Polk CS.

    See ya in a few days...
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  • ShinAce
    ShinAce Posts: 1,194
    edited February 2008
    You can always post in the 'Troubleshooting' forum as well.
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  • MADGSF
    MADGSF Posts: 603
    edited February 2008
    Mmmmmm moon pies......
    AVR: Elite VSX-21TXH
    Amplifier: B&K 7250 Series ii
    Misc: Velodyne SMS-1
    Mains: RTi-10
    Center: CSi-5
    Rear: Boston DSi460
    Sub: SVS PC-Ultra
    TV: Panasonic TC-P58V10
    DVD: Panasonic DMP-BD60K
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  • Face
    Face Posts: 14,340
    edited February 2008
    Calling them is the best way.
    "He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche
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  • m00npie
    m00npie Posts: 697
    edited February 2008
    MADGSF wrote: »
    Mmmmmm moon pies......

    Mmmmmm indeed :D
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited February 2008
    Hello,
    What question do you have?
    Regards, Ken, Polk Audio
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  • NotaSuv
    NotaSuv Posts: 3,851
    edited February 2008
    There ya go...see above....I am very new here but have had nothing short of excellant customer service....and I bought nothing new..just alot of questions and requests for material on speakers from the 80's and 90's..I have never waited more than a day for a reply and with the asked for info.......one of the leaders in customer service from what I have experinced
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