eD customer service
brijenjas
Posts: 311
I have read some negative reports about eD's customer service recently.
My experience with their customer service was very good.
I bought an A3-300 from them last June, in December the amp failed, something on the pcb fried/melted.
I emailed them first and waited 4 days, no response.
I expected this, since almost every ID company I've dealt with seems to respond slowly to emails, but quickly to phone calls.
I called them and told them my situation, they said they'd ship a new amp with a return label to ship the old amp back that day.
I received the new amp the next day, (they are in Iowa, I'm in Illinois) installed it and it's been working fine since.
My experience with their customer service was very good.
I bought an A3-300 from them last June, in December the amp failed, something on the pcb fried/melted.
I emailed them first and waited 4 days, no response.
I expected this, since almost every ID company I've dealt with seems to respond slowly to emails, but quickly to phone calls.
I called them and told them my situation, they said they'd ship a new amp with a return label to ship the old amp back that day.
I received the new amp the next day, (they are in Iowa, I'm in Illinois) installed it and it's been working fine since.
Post edited by brijenjas on
Comments
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Great post for the eD forum.Check your lips at the door woman. Shake your hips like battleships. Yeah, all the white girls trip when I sing at Sunday service.
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Great post for the eD forum.
Even though I have an account there I am unable to post, I emailed the administrator but haven't received a reply yet.
And some of the negative posts I've read are from this forum, car section if I remember. -
Hopefully for their sake they stay on top of their Customer Service. An Internet Direct company selling high-priced merchandise with poor customer service is a recipe for bankruptcy.Do you hear that buzzing noise?
