FYI: 3 Ring of Death Turnaround Timetable

fatchowmein
fatchowmein Posts: 2,637
edited August 2007 in Video Games
Boy, not sure if my title makes any sense. Anyway, in case anybody was wondering how long it takes to send a unit back...

Called MS: Thu, July 5th.
MS Ships RMA box: Unknown. Package is lost (probably by my apartment office) and finally shows up (25% caved in) around July 20th (forgot date).
Ship to MS: Mon, July 23rd.
Arrives at repair facility: Wed, July 25th.
New unit (different serial number and different mfg date) ships: Thu, Aug 2nd.
New unit arrives: Tue, Aug 7th.

Included is a letter of apology and a 1 month free pass to Live.
Post edited by fatchowmein on
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Comments

  • Face
    Face Posts: 14,340
    edited August 2007
    It took less than a week for the RMA box to arrive after I called.
    "He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche
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  • Demiurge
    Demiurge Posts: 10,874
    edited August 2007
    Looks like they have a very quick turnaround had your box not gotten lost by the post office/ups/apartment manager or whomever.
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  • tcrossma
    tcrossma Posts: 1,301
    edited August 2007
    My latest turnaround was 29 days. The other two times were a similar length as well.

    5-6 days to get the box (due to weekend), 5-6 days to ship it back (also due to a weekend), they sat on it for about a week, and then 5-6 days to ship (once again, a weekend got in the way).

    fun stuff.
    Speakers: Polk LSi15
    Pre: Adcom GFP-750 with HT Bypass
    Amp: Pass Labs X-150
    CD/DVD Player: Classe CDP-10
    Interconnects: MIT Shortgun S3 Pro XLR
    Speaker cables: MIT MH-750 bi-wire
    TT:Micro Seiki DD-35
    Cartridge:Denon DL-160
    Phono Pre:PS Audio GCPH
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