My dealings with Racks and Stands.com
Face
Posts: 14,340
I ordered a rack and two necessary accessories to accommodate my stereo system. As per R&S's website, everything was in stock.
I received a phone call the next day saying, one item is not in stock and will ship the following week, and they will call me when the item ships. Keep in mind, I can not assemble this rack without this piece/adapter.
A week goes by, nothing.
Another week goes by, I call them and they say it is still out of stock.
A third week goes by and I call them again. I was told that the item just arrived at the warehouse and will be shipping the following day, and that I should receive it by the end of the following week(this week). I asked the sales person if they could expedite shipping since I have $4,000 worth of components sitting on my floor plus the fact that this item was supposed to ship a few weeks earlier. I was told that they couldn't do this. I then asked for a supervisor. After being put on hold a few minutes the sales person returns and tells me that the manager isn't available since he's on another call(another unsatisfied customer probably). It's been a month now and my components are still on the floor next to a unassembled rack.
If it wasn't for the website telling me that the item was in stock, or every time I called I was told that it should arrive next week, I wouldn't be annoyed. Plus the fact that their website's tracking link says that the item shipped with the original order, (which it obviously didn't, thanks for updating that), I wouldn't have been so annoyed. So I made sure to leave some feedback on Amazon.com's site since that's who refereed me to Racks and Stands. I also left some feedback on R&S's page, but I'm sure they'll delete it.
I thought you guys might appreciate a heads up.
I received a phone call the next day saying, one item is not in stock and will ship the following week, and they will call me when the item ships. Keep in mind, I can not assemble this rack without this piece/adapter.
A week goes by, nothing.
Another week goes by, I call them and they say it is still out of stock.
A third week goes by and I call them again. I was told that the item just arrived at the warehouse and will be shipping the following day, and that I should receive it by the end of the following week(this week). I asked the sales person if they could expedite shipping since I have $4,000 worth of components sitting on my floor plus the fact that this item was supposed to ship a few weeks earlier. I was told that they couldn't do this. I then asked for a supervisor. After being put on hold a few minutes the sales person returns and tells me that the manager isn't available since he's on another call(another unsatisfied customer probably). It's been a month now and my components are still on the floor next to a unassembled rack.
If it wasn't for the website telling me that the item was in stock, or every time I called I was told that it should arrive next week, I wouldn't be annoyed. Plus the fact that their website's tracking link says that the item shipped with the original order, (which it obviously didn't, thanks for updating that), I wouldn't have been so annoyed. So I made sure to leave some feedback on Amazon.com's site since that's who refereed me to Racks and Stands. I also left some feedback on R&S's page, but I'm sure they'll delete it.
I thought you guys might appreciate a heads up.
"He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche
Post edited by Face on
Comments
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I was wondering why no one was calling for the Kracken on this one!
Well until I read this.:eek: ......:(
http://www.foxnews.com/story/0,2933,288904,00.html
Sorry to hear about your troubles. I hope they get you squared away soon!:eek: From the bottom it looks like a steep incline, From the top another down hill slope of mine.:mad: But I know the equilibrium's there!:cool: .."Faith No More"
Sony cx985v (for now)
BBE 482i
B&K AVP 1030
Adcom GFA 555 mk 2
AudioQuest Crystal 2 spk wire
Nordost RCA
SDA 3.1 tl RD0 tweets
Belkin pf60
Carver TFM 55x
Signal Analog 2 RCA
AudioQuestType 4
VMPS Original Tall Boy (Mega Woofers soon) -
Sorry to hear that. I've had good luck with them.
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I've had great luck with them for all my orders.
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I did a search on here before ordering. I saw others have had good experiences with them, that's why I went with them. Maybe they're slipping or I'm just having poor luck with them."He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche
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They even called me once just to make sure of what exactly I wanted.
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Looks like they have the same suppliers as Circuit City. They have the stand I got:
http://www.racksandstands.com/Ameriwood-Industries-GPA2040-BGM-AR1006.html -
This is what I ordered.
http://www.racksandstands.com/asp/show_detail.asp?sku=SO0131
With longer legs(11") so my McIntosh amp will fit in the rack.
http://www.racksandstands.com/StudioTech-LK-4-SO0063.html"He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche -
i have dealt with them three times with zero problems
Rogue Audio stereo 100 tube amplifier - Lector Zoe preamplifier with 6H30 pi's
.Audience AU24SE speaker and ic cables- Chord Qutest DAC - Black Cat Silverstar II 75ohm digital cable-Tyler Acoustics Linbrook Signature system with large bass cabinets to accommodate 10" Seas magnesium woofers.
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