Toshiba HD-A2 HD-DVD player

AndyGwis

I have a Toshiba HD-A2 HD-DVD player. For months, it's worked perfectly in my bedroom setup. However, last week it started to skip badly while watching an older DVD. I thought it was probably just scratches on the DVD and didn't worry about it too much.

Then, last night, another disc (practically brand new) started to skip, then just froze. I pulled out my 3M / Scotch laser cleaning disc and started it up thinking the lense was dirty. Wouldn't you know, ironically enough, the cleaning disc skipped, then froze.

I tried several other discs. All played okay at first, then started to skip every few seconds, then eventually froze.

Any thoughts? Is there a firmware update for the HD-A2 I should be on the lookout for?

AndyGwis

I'm trying to download the firmware to see if that helps. If anyone has experience with the downloaded firmware (copied to CD or hooking player up directly to internet), please let me know.

PolkThug

Does an audio disc work?

millerman 3732

AndyGwis wrote: »

If anyone has experience with the downloaded firmware (copied to CD or hooking player up directly to internet), please let me know.

Are you having trouble with the update? I had an A2 for about 2 weeks and down loaded the updates straight to the player via ethernet port with out any problems, there are a couple of setting in the player that you have to make sure are on before it would work though.

AndyGwis

I'll try hooking it up to my internet this evening. Does the latest firmware version automatically load to the player once you go to "maintenance / update?"

Honestly, I didn't have a free ethernet cord lying around to do it last night. I'm pretty much totally wireless these days. 2 years ago, I had about 10 ethernet cords, the world is changing so fast

millerman 3732

AndyGwis wrote: »

I'll try hooking it up to my internet this evening. Does the latest firmware version automatically load to the player once you go to "maintenance / update?"

Pretty much, it will ask a couple of question, like if your sure you want to update the player, but then it sould connect and start downloading the update, if you have it set up right.

AndyGwis

Can anyone confirm that the firmware update helps with skipping, pausing, freezing? It's weird that it never did this even once until a few nights ago.

Hopefully, firmware fixes it, but I'm quite skeptical.

millerman 3732

Maybe this will help. Click on support.

http://www.tacp.toshiba.com/hddvd/

engtaz

http://www.tacp.toshiba.com/tacpassets-images/notices/hddvdfirmware.asp
This is what the 2.3 update does.

millerman 3732

engtaz wrote: »

http://www.tacp.toshiba.com/tacpassets-images/notices/hddvdfirmware.asp
This is what the 2.3 update does.

Thats for a 1st gen. player A1 or XA1 , Andy has an A2 a 2nd gen. player.

AndyGwis

Actually, I do also have a XA1 and need to update that firmware, too. Got the HD-A2 updated this evening successfully, but haven't had a chance to test it out yet to see if it helped my skipping issues.

AndyGwis

Update worked, but didn't solve my stutter / freeze issues. Discs are now unwatchable.

Anyone have experience getting a toshiba HD-DVD player repaired / replaced under warranty? What is the process? How long does it take?

Any advice is very welcomed.

Bill Ayotte

Man, I hope mine doesn't do this, otherwise it is getting set on fire like Sid's old Xbox....

gonzalr

AndyGwis wrote: »

Update worked, but didn't solve my stutter / freeze issues. Discs are now unwatchable.

Anyone have experience getting a toshiba HD-DVD player repaired / replaced under warranty? What is the process? How long does it take?

Any advice is very welcomed.

I have my XA1 service by Toshiba, problems of the player is same like yours (stutter and freeze). Right now it's all working fine since then, my player is about 8 mos. old and haven't had any issue.

If your HD-DVD player is still under warranty I suppose, please call toshiba customer service and they will give you direction on how to send it to Toshiba repair center. The repair will take close to 2 wks. and asked them to give you free shipping.

Hope this helps.

AndyGwis

gonzalr wrote: »

I have my XA1 service by Toshiba, problems of the player is same like yours (stutter and freeze). Right now it's all working fine since then, my player is about 8 mos. old and haven't had any issue.

If your HD-DVD player is still under warranty I suppose, please call toshiba customer service and they will give you direction on how to send it to Toshiba repair center. The repair will take close to 2 wks. and asked them to give you free shipping.

Hope this helps.

Thanks for the tips. I'll call Toshiba customer service tomorrow, if possible. I emailed them a couple times with the issue and instructions for return/repair. Three days with no answer. Nice CS!

Two weeks doesn't sound bad at all, especially if all I have to pay is shipping one way. I feel leveraging the fact that I own two HD-DVD players from them will help.

AndyGwis

I do not have the receipt for my HD-A2. Got it for about $200 off Craigslist like NIB with 4 free HD-DVDs when they were still selling for $400 - $500 in stores; seems like an awesome deal at the time, but not now

AndyGwis

Okay, so I spoke with a really nice lady from Toshiba customer service who said they would fix it under warranty.

Gonna ship it out tomorrow.

AndyGwis

Is the shipping address

TOPS or TAPC ?!?
105 Ward Hill Ave, Haverhill, MA 01835

gonzalr

AndyGwis wrote: »

Is the shipping address

TOPS or TAPC ?!?
105 Ward Hill Ave, Haverhill, MA 01835

That's the correct shipping address:

Tops Electronic Service, Inc.
105 Ward Hill Ave.
Haverhill, MA 01835

You can check the status of your HD player from this website: http://www.topselectronics.com/

millerman 3732

There real quick about getting it repaired and back to you I think when I had mine serviced it was gone for about 7 days.

AndyGwis

You're right about the quick service. Got there Wednesday, and I already got a notice that it's being shipped by today. Basically, a one business day turnaround.