Samsung BDP-1000 problem

Frank Z

I've had mine for a couple of months and have watched a few BR movies without any problems to speak of till this evening. I put in a brand new BR DVD and the player would not load the disc. There was a message on the screen saying the disc could not be played.

I tried a few more BR DVD's that we've watched with out any problems in the past...none of them will load!

Next step was to try a SD DVD...loaded without any problems at all.

Went back to another previously viewed BR DVD...same damn thing! Front panel display says NO DISC!

I even tried pulling the plug and letting the unit sit for a minute or two before plugging it back in. Same problem. :mad:

Before you ask, yes I installed the firmware update the same day I bought the player.

Anyone else experience this mess?

Ron-P

I just wired mine up today and watched KOH and parts of Pearl Harbor, no problems at all. I'd call Samsung.

Frank Z

Tried that too...they're closed.

peteran

If I was u, I would go to the Avs forum ans see if anybody else has or had the same problem and see what was done.

Frank Z

Been there, done that. AVS, HTF, B-R Forum.....

MikeC78

Sounds like you're screwed buddy!

I'd definetly try calling Samsung again to get a service order for that player.

I recently Ebay'd my Sammy in result of the PS3. We'll see what CES has in store here in a few days...

Mike

millerman 3732

The same thing happen to me with my HD DVD player, came home one sunday afternoon with a copy of Superman Returns HD and the all the player would do is display NO DISC, I tried a couple more HD discs that I knew would work, NO DISC, so I did the same thing you did and tried a SD disc and it worked fine. I ended up having to send it back to Toshiba and they had to replace the DVD drive. Strange how I had the same problem with HD DVD that you're having now with Blu-Ray.

Here is the link to when I first posted it, weird.
http://www.polkaudio.com/forums/showthread.php?t=46467&highlight=toshiba

Frank Z

Just got off the phone with tech support.
Well I'm going to be sending the unit in to be repaired. Less than sixty days and only a few movies and it crapped out. I'm not impressed.

millerman 3732

I'd almost bet money that they have to replace the drive. Do you know where you will have to send it?

shawn474

I'd ask for a new player altogether. Less than sixty days of use and already this???? I am always wary of the repairs that are made a basically brand new unit. If you raise enough hell, they'll give you a new one. Spending that much money on a player, that's the least they should do.

Frank Z

Kaliforknee-ah. I was able to get them to pay the freight.....yahooo!!

I just found out that there is a new firmware version available so I'll try that first. I also learned that all of the firmware updates are labled v1.0. WTF?!?!

MikeC78

Frank Z wrote:

Kaliforknee-ah. I was able to get them to pay the freight.....yahooo!!

I just found out that there is a new firmware version available so I'll try that first. I also learned that all of the firmware updates are labled v1.0. WTF?!?!

Hell, that's the least they should do! You would figure for the money they would overnight you a BN player while you ship back the old POS.

Frank Z

I told them I wanted a new player and was told that the only way I can get a new one is if the current player is non-repairable.

MikeC78

Frank Z wrote:

I told them I wanted a new player and was told that the only way I can get a new one is if the current player is non-repairable.

I'd make it non-repairable!;)

Mike

Frank Z

The player won't even do a firmware update now.

I think I'll ebay it after it comes back from the shop and stick with a name I've had better luck with in the past.

cfrizz

This is what you should expect when you have to be one of the first on the block to have the latest & greatest.

Which is why I always wait a good long while so that they can get the bugs out & make a universal player.

Sorry you are having problems Frank.

Frank Z

I think I just got a lemon, no more, no less.

Leadng Edge = Bleeding Edge

I've read a lot of positive comments regarding the Sammy and few bad ones too. No different than any other equipment out there when you think about it. Someone's gonna get stuck with a faulty unit, guess it was my turn.

PolkWannabie

From threads I've read in a variety of places this problem is not all that uncommon ...

Frank Z

Well this just keeps getting better and better. I dropped off the player at a UPS store on 1-9-07. I made it's way to Denver on the same day (Arrival Scan) and no further moveemnt.

I called UPs and they told me a trace has to be requested but I'm not allowed to request it because I didn't pay for shipping. WTF!?!?

I called Samsung and and made it through 3 different levels of Customer Service before getting a trace started. I was told that if UPS has lost the player that Samsung will file a claim and I'll get a replacement. If a claim is filed it will take 1-8 days for UPS to process it.

Great way to start the week.:mad:

TennesseeOutlaw

Lock the gunsafe FRANK!

Frank Z

Well mine FINALLY made it to CEV in New Jersey. No activity on the UPS site for 7 days and after I called Samsung the Package Trace verified the box was actually in NJ.

Frank Z

Just got it back this afternoon from CVE.

The unit sure as **** didn't come back the same way it left my house. It WAS flawless. Not a speck of dust on it, and no scratches. Now the top is scratched and dinged up.

Think that's bad...IT STILL DOESN'T WORK!!!!

Un-Freakin'-Believable! I talked to the Level One tech support person at Samsung before plugging the unit in and trying it out. I didn't want to do anything until I talked to them about the cosmetic condition. She agreed that the unit should have been returned in the same condition I sent it in. She told me to try the unit to see if it now worked. I tried calling back but they had already closed. You can bet your arse that I'll be on the phone at Zero Dark Thirty in the morning!

Gawd I'm pissed!

Demiurge

Wow, that sucks. Still think you just got a lemon, but that's some crappy tech support. They should be bending over backwards. Especially since they'll want you to praise Blu-Ray, and not bash it. Not saying you would, but they don't know who they're dealing with.

Frank Z

Props to Samsung's tech support people. They listen, ask the right questions and make every attempt to be courteous. The lady I spoke with tonight didn't have the authority to really do anything beyond her pay grade, as it were.

A company called CVE in Secaucus, NJ is the outfit that handles the warranty repairs/service. So far....not impressed at all.

Disc Jockey

Dang that sucks Frank. Nothing worse than getting the latest and greatest and it quits working, then encountering about every conceivable problem on the way to getting it resolved.

Tell you what though, it sounds like you're handling it better than I would...at least without medication. Good luck.

Frank Z

When it worked the picture was fantastic. Not sure what's gonna happen in the AM when I talk to Samsung, I'm not looking for a handout I just want my player to look the same as it did when I shipped it to them...and I'd like it to work too.

polkatese

Sorry to hear about your Samsung, Frank. In the hindsight, do you think buying those extended warranty with the "promise" that you will get brand spanking new player as replacement if the unit failed make sense? I heard the spiel but doubtful if it is real in practice.

Hope you get your replacement unit pronto..

Frank Z

At this point I'd like just return it and get my money back.

cheddar

I think this seems to be a common problem of 'software' based media players. These things are getting so complex, that it just isn't easy anymore to swap out an obvious component that is causing the problem and just fix the thing. In addition to the HD-DVD problem, and Frank's problem (sounds horribly frustrating), there are other things like the xbox, "can't read dirty disk, please clean it" problem that my friend and others have run into. The disk is clean, but the computer just stops reading it for some reason.

All of these things are basically just stripped down computers (Linux boxes in the case of the HD players). So there's now so much software and hardware between the disk and the screen that it's just too easy for something to break in between. I've had a denon DVD player for years and never once thought I'd have to "update firmware" to make it work properly. Guess those days are gone :rolleyes:.

I hope you can get them to just give you a new one. It always seems that if you get a lemon, or a repaired lemon that someone else sent in as a replacement, they're always a hair away from a new problem.

Frank Z

I think I've been a good little customer, but as of today I'm beginning to get the urge to choke the snot outta somebody.

As instructed yesterday by Samsung Tech Support, I called back this morning to talk to someone in the "Extended Customer Care" department. After trying for 2 HOURS to get through on their 800 number I finally get to the point where I'm on hold for the next available operator. I'm not makin' this up...I sat on hold for 30 minutes! The guy answers the phone and I go through 5 minutes of who I am, where I live, what my phone numbers are, etc, etc, etc..."Have you ever called Samsung Tech Support before?" They've got a record of all of calls every customer makes to them!!!

So I tell the tech-guy about the direction I received to call back today and ask for the other department so that I can get some resolution.

I get "Sorry Sir, That department is closed on the weekends. Are you sure you were told to call back today?" Heavy sigh from me and I ask to talk to his supervisor. The supervisor won't get on the phone to talk to me so the guy I'm talking to tries to put me through to the next department's voice mail, problem is that there is no voice mail system. All I got was a message saying that they are closed for the weekend (probably at home watching a good BR Player) and to call back when they're open.

Mr. Tech Support gives me some lame B.S. about how he's gonna send the other person that told me to call today a "Nasty Email" about all of this. Well La-tee-Freakin' da! What the heck is a "Nasty Email" gonna do for me and my BR Player that doesn't work....STILL!


I'll say it again, I'm not doin' this for a "Freebie" or anything like that. I just want my damn player to work and I want in the same condition that it was in when I sent it out.

Is that asking too much