Can't stand incompetence....

BaggedLancer
BaggedLancer Posts: 6,371
edited December 2006 in The Clubhouse
So I ordered and received this print:

10113699A.jpg

I decided that when it arrived I really liked the look of it. It also had some print info on the bottom in white lettering(on the black matte) that I wanted removed.

I decided to use Big Picture Framing company in Woburn, MA for the task. Any of you who have had prints and other pictures professionally framed(wood or metal frame, glass front, foam back, etc.) know that it is not cheap by any means.

I gave them strict instructions to remove the lettering off the bottom and then frame the print. At the bottom of my receipt it says in capital letters:
"TRIM OFF PRINT ON BOTTOM".

Today I received a call stating that it is ready. I went down there to pick it up only to notice that they hadn't removed the lettering! Also, the frame covered about half the letter the entire way down the bottom. It looked foolish! On top of that in the bottom left corner you could see about 1/2 the lettering and by the middle of the print you could only see 1/4 of the lettering! THEY FRAMED IT CROOKED!

To make a long story short, I asked them to redo the entire thing and call me when it is acceptable. They said it will be done tomorrow.

Anyhow, I've been waiting a while for it and I'm just aggrivated at this point since I have the other 2 matching prints that I will need to get framed as well eventually.
http://imagecache2.allposters.com/images/IMA/G443.jpg
http://imagecache2.allposters.com/images/adc/10206202A.jpg

Annoyed today,

Mark
Post edited by BaggedLancer on
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Comments

  • Polkitup2
    Polkitup2 Posts: 1,622
    edited December 2006
    I can see exactly how this happened, you tell the person at the counter that you want the lettering removed and it gets boilded down to "TRIM OFF PRINT ON BOTTOM". The person that actually does the framing gets the instructions "TRIM OFF PRINT ON BOTTOM". What the hell does that mean, I mean it is a print, it doesn't say anything about removing the lettering. Does that mean take a 1/4 inch off the bottom of the print? Who knows.

    The same crap happens anytime the person that's taking your instructions is not the person doing the work.
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  • BaggedLancer
    BaggedLancer Posts: 6,371
    edited December 2006
    Polkitup2 wrote:
    I can see exactly how this happened, you tell the person at the counter that you want the lettering removed and it gets boilded down to "TRIM OFF PRINT ON BOTTOM". The person that actually does the framing gets the instructions "TRIM OFF PRINT ON BOTTOM". What the hell does that mean, I mean it is a print, it doesn't say anything about removing the lettering. Does that mean take a 1/4 inch off the bottom of the print? Who knows.

    The same crap happens anytime the person that's taking your instructions is not the person doing the work.

    Reguardless of their interpetation of it, don't you think they should have called and asked? Or maybe asked the salespersons name on the receipt what it meant? Rather than just ignored the section on the receipt that says "Special Instructions:"
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  • Polkitup2
    Polkitup2 Posts: 1,622
    edited December 2006
    Yes they should have, it just seems like that type of poor service is so common these days.
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  • audiobliss
    audiobliss Posts: 12,518
    edited December 2006
    Oh man, that's a bummer.
    George Grand wrote: »
    Jstas wrote: »
    Simple question. If you had a cool million bucks, what would you do with it?
    Wonder WTF happened to the rest of my money.
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  • TheReaper
    TheReaper Posts: 636
    edited December 2006
    :D
    threeamigosframe.jpg
    Win7 Media Center -> Onkyo TXSR702 -> Polk Rti70
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  • BaggedLancer
    BaggedLancer Posts: 6,371
    edited December 2006
    haha, you cut too many words. I just wanted the fine white print at the very bottom cut off ;)
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  • danger boy
    danger boy Posts: 15,722
    edited December 2006
    you're right though, it's very expensive to have it custom framed.. rediculously (sp).. expensive.
    PolkFest 2012, who's going>?
    Vancouver, Canada Sept 30th, 2012 - Madonna concert :cheesygrin:
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  • TheReaper
    TheReaper Posts: 636
    edited December 2006
    BaggedLancer wrote:
    haha, you cut too many words. I just wanted the fine white print at the very bottom cut off ;)
    :)

    threeamigosbandaid.jpg
    Win7 Media Center -> Onkyo TXSR702 -> Polk Rti70
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  • PolkThug
    PolkThug Posts: 7,532
    edited December 2006
    We've got a Godard calendar at home, cool stuff.
    Never Forget
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  • bobman1235
    bobman1235 Posts: 10,822
    edited December 2006
    So... if it's so expensive, and everyone's incompetent... why not buy a frame and do it yourself? Is it just a time thing? Trimming and framing something can be time consuming but by no means is it impossible to do.
    If you will it, dude, it is no dream.
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  • BaggedLancer
    BaggedLancer Posts: 6,371
    edited December 2006
    I just didn't have the time to do it and incompetence isn't really something you plan on happening :)
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  • BaggedLancer
    BaggedLancer Posts: 6,371
    edited December 2006
    PolkThug wrote:
    We've got a Godard calendar at home, cool stuff.


    yea, there are only 12 prints in his collection, and the picture quality is just really neat when you see it in person, I plan to get the entire collection.
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  • Polk65
    Polk65 Posts: 1,405
    edited December 2006
    BaggedLancer wrote:
    ... incompetence isn't really something you plan on happening :)

    Ed Zachery. I loved it when picking up a rubber stamp where they mispelled our own city. DUH!
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  • Shizelbs
    Shizelbs Posts: 7,433
    edited December 2006
    I'm with you. I hate incontinence.
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  • BaggedLancer
    BaggedLancer Posts: 6,371
    edited December 2006
    Got my frame today, they fixed it. Looks great :)
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  • audiobliss
    audiobliss Posts: 12,518
    edited December 2006
    sweet

    let's see a pic!
    George Grand wrote: »
    Jstas wrote: »
    Simple question. If you had a cool million bucks, what would you do with it?
    Wonder WTF happened to the rest of my money.
    In Use
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    Epson 8700UB
    In Storage
    [Home Audio]
    Rotel RCD-02, Yamaha KX-W900U, Sony ST-S500ES, Denon DP-7F
    Pro-Ject Phono Box MKII, Parasound P/HP-850, ASL Wave 20 monoblocks
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  • BaggedLancer
    BaggedLancer Posts: 6,371
    edited December 2006
    need to hang it on the wall first, tomorrow
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  • TheReaper
    TheReaper Posts: 636
    edited December 2006
    Shizelbs wrote:
    I'm with you. I hate incontinence.
    I had to look that up in my Funk & Wagnalls. :)
    Win7 Media Center -> Onkyo TXSR702 -> Polk Rti70
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  • audiobliss
    audiobliss Posts: 12,518
    edited December 2006
    And what'd it say?

    EDIT - Ok...I just looked it up...haha...
    George Grand wrote: »
    Jstas wrote: »
    Simple question. If you had a cool million bucks, what would you do with it?
    Wonder WTF happened to the rest of my money.
    In Use
    PS3, Yamaha CDR-HD1300, Plex, Amazon Fire TV Gen 2
    Pioneer Elite VSX-52, Parasound HCA-1000A
    Klipsch RF-82ii, RC-62ii, RS-42ii, RW-10d
    Epson 8700UB
    In Storage
    [Home Audio]
    Rotel RCD-02, Yamaha KX-W900U, Sony ST-S500ES, Denon DP-7F
    Pro-Ject Phono Box MKII, Parasound P/HP-850, ASL Wave 20 monoblocks
    Klipsch RF-35, RB-51ii
    [Car Audio]
    Pioneer Premier DEH-P860MP, Memphis 16-MCA3004, Boston Acoustic RC520
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  • PolkWannabie
    PolkWannabie Posts: 2,763
    edited December 2006
    Incontinence is the rough equivalent of ... **** happens ...

    Avoidance of incompetence requires permanent residence on some other more advanced planet ...
    Rick
    HT+ Sunfire TG IV, Dual CG Sig II's, CinePro 1K2, Oppo 981, Audio Technica PL120, Polk SRT's & F/X1000's, Samsung 71" DLP
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