aarrrgh down for the count

ntculenuff
ntculenuff Posts: 1,146
edited April 2 in Clubhouse Archives
So last week my TV disc in the mits quits working so I go through do the trouble shooting no go...So I breaks down and makes the dreaded phone call to mits wait on hold for awhile listen to some muzac " Sir can I help you" sweet I’m in..."Oh I see your TV needs a software update we'll get that right out...

shows up today follow the instructions after 20 minutes of green blinky light (instructions say green light would blink 3-5 minutes) I get to wondering...Make the phone call back to mits (get through pretty quickly) "Ray" walks me through a few things and bam comes up with a solution " I hate to do this to you but, here is the number for a local service dealer I don't know what’s wrong with your TV the update must have glitched it"

Long story short, green light still blinks and TV won't turn on.....service guy can't come out till Monday 9/25 between 12-2...

6 FRIGGIN DAYS
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Post edited by RyanC_Masimo on
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Comments

  • audiobliss
    audiobliss Posts: 12,518
    edited September 2006
    I'm surprised he can narrow it down to a two-hour window. I'd just be glad he didn't say "I'll be there between 3 Monday and 5 Tuesday" lol.
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  • ntculenuff
    ntculenuff Posts: 1,146
    edited September 2006
    LOL that would be more like it now wouldn't it:rolleyes:
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  • danger boy
    danger boy Posts: 15,722
    edited September 2006
    honestly, i didn't know TV"s needed software upgrades. but that's cool though.

    sorry about your Mits.
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  • Ron-P
    Ron-P Posts: 8,516
    edited September 2006
    Have you tried unplugging the TV for a spell and plugging it back it to see if that might reset it?
    If...
    Ron dislikes a film = go out and buy it.
    Ron loves a film = don't even rent.
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  • ntculenuff
    ntculenuff Posts: 1,146
    edited September 2006
    danger boy wrote:
    honestly, i didn't know TV"s needed software upgrades. but that's cool though.

    sorry about your Mits.
    something to do with the net command on the mits tv's
    Ron-P wrote:
    Have you tried unplugging the TV for a spell and plugging it back it to see if that might reset it?
    yeah and still not going to fire back up. but hey maybe a few days with no juice will teach it:)
    Speakers:
    Definitive BP7001sc mains
    Definitive C/L/R 3000 center
    Polk RT800i's rears
    Definitive supercube I Sub
    Audio:
    Onkyo TX-NR3010
    Emotiva XPA five Gen 3
    OPPO BDP-103 CD, SACD, DVD-A
    Video:
    Panasonic TC-P65ZT60
    OPPO BDP-103 Bluray
    Directv x's 2
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  • okiepolkie
    okiepolkie Posts: 2,258
    edited September 2006
    I just installed an HP 5880n television and had to do a firmware update. Main problem was that it took almost 30 minutes. It did seem to help some, but it was still time consuming. Hope it works out for you.
    Tschüss
    Zach
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  • krabby5
    krabby5 Posts: 923
    edited September 2006
    I have no idea what anyone is talking about:D

    I still have an analog set:(

    what's "mits"?
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  • PolkThug
    PolkThug Posts: 7,532
    edited September 2006
    krabby5 wrote:
    I have no idea what anyone is talking about:D

    I still have an analog set:(

    what's "mits"?

    "Mits" are what your wife uses to take your dinner out of the oven.
    Never Forget
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  • polrbehr
    polrbehr Posts: 2,830
    edited September 2006
    krabby5 wrote:
    I have no idea what anyone is talking about:D

    I still have an analog set:(

    what's "mits"?


    I'd have to guess Mitsubishi?? His answer's better ^^^ :)
    So, are you willing to put forth a little effort or are you happy sitting in your skeptical poo pile?


    http://audiomilitia.proboards.com/
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  • ntculenuff
    ntculenuff Posts: 1,146
    edited September 2006
    PolkThug wrote:
    "Mits" are what your wife uses to take your dinner out of the oven.

    ROFL

    yeah its a mitsubishi dlp
    Speakers:
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    Audio:
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    OPPO BDP-103 CD, SACD, DVD-A
    Video:
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    OPPO BDP-103 Bluray
    Directv x's 2
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  • krabby5
    krabby5 Posts: 923
    edited September 2006
    and to think...I'm the techie in the family...:eek:
    Pioneer Elite VSX-53, Polk RT800i fronts, Polk CS400i center, FX500i surround, Velodyne sub
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  • Polk65
    Polk65 Posts: 1,405
    edited September 2006
    What is it with "customer DIS-service" these days?

    I am so friggin tired of the tune "can we schedule your appointment over several days this week between 8-5".

    BTW friggin seems to have become infectious around here this week eh? :D
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  • faster100
    faster100 Posts: 6,124
    edited September 2006
    Like the cable companies,, Yeah we can be there between 8am and 5 pm.. like no works and we just sit around waiting for the cable guy, and don't ya know he either gets there right at 8 or 5, so you coulda worked and still been there on time.. instead of calling in the whole day

    Oh by the way, good luck with the tv. :D
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  • ntculenuff
    ntculenuff Posts: 1,146
    edited September 2006
    And then when they do arrive they're like "oh I cant hide the cable or run it through a wall your just going to have to call someone else" or my favorite "you don't need all those cables you can get all your channels including hd and sound all through this one connection, just leave your TV on ch 3 and waalaa"...

    I pre-wire houses and do retro stuff for all low voltage and that is all we ever hear from customers and half the time we're only running wire a few feet and the customers like "that was it, I have to wait another week for them to come back out for that" same goes with the qwest techs we seem to deal with. God forbid the problem might ever actually be qwest's fault....

    Anybody on here actually work for a cable company or install satellite?

    I have run across very few installers that actually know what there doing and will take a few minutes and do it right...
    Apologies in advance if I have offended anybody...just a rant I deal with on a daily basis :)
    Speakers:
    Definitive BP7001sc mains
    Definitive C/L/R 3000 center
    Polk RT800i's rears
    Definitive supercube I Sub
    Audio:
    Onkyo TX-NR3010
    Emotiva XPA five Gen 3
    OPPO BDP-103 CD, SACD, DVD-A
    Video:
    Panasonic TC-P65ZT60
    OPPO BDP-103 Bluray
    Directv x's 2
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  • ntculenuff
    ntculenuff Posts: 1,146
    edited September 2006
    **UPDATE**

    repair guy showed up today and he was cool... digital board went out and gots to order a new one 3-5 days from mits unless they're back ordered (please electronics god let there not be a back order) another week with out a movie on the system. thats ok i will really appreciate it after watching the 20 inch for 2 weeks
    Speakers:
    Definitive BP7001sc mains
    Definitive C/L/R 3000 center
    Polk RT800i's rears
    Definitive supercube I Sub
    Audio:
    Onkyo TX-NR3010
    Emotiva XPA five Gen 3
    OPPO BDP-103 CD, SACD, DVD-A
    Video:
    Panasonic TC-P65ZT60
    OPPO BDP-103 Bluray
    Directv x's 2
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  • danger boy
    danger boy Posts: 15,722
    edited September 2006
    warranty repair i hope?
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    Vancouver, Canada Sept 30th, 2012 - Madonna concert :cheesygrin:
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  • ntculenuff
    ntculenuff Posts: 1,146
    edited September 2006
    danger boy wrote:
    warranty repair i hope?

    yes sir
    Speakers:
    Definitive BP7001sc mains
    Definitive C/L/R 3000 center
    Polk RT800i's rears
    Definitive supercube I Sub
    Audio:
    Onkyo TX-NR3010
    Emotiva XPA five Gen 3
    OPPO BDP-103 CD, SACD, DVD-A
    Video:
    Panasonic TC-P65ZT60
    OPPO BDP-103 Bluray
    Directv x's 2
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  • ntculenuff
    ntculenuff Posts: 1,146
    edited November 2006
    **UPDATE**

    so here it is november 2nd and my tv is residing at the repair shop:( it only took the tech a week to look at it and get back to me from what i've been told it seems that they haven't pinpointed the exact problem so they're just replacing parts till it works. The tech is ordering another board and a hard drive since that is where the problem originally started. parts should be in next week and hopefully it won't take a week for the tech to get to it and i will get my tv back...
    i need a movie fix
    Speakers:
    Definitive BP7001sc mains
    Definitive C/L/R 3000 center
    Polk RT800i's rears
    Definitive supercube I Sub
    Audio:
    Onkyo TX-NR3010
    Emotiva XPA five Gen 3
    OPPO BDP-103 CD, SACD, DVD-A
    Video:
    Panasonic TC-P65ZT60
    OPPO BDP-103 Bluray
    Directv x's 2
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  • janmike
    janmike Posts: 6,146
    edited November 2006
    ntculenuff wrote:
    **UPDATE**

    so here it is november 2nd and my tv is residing at the repair shop:( it only took the tech a week to look at it and get back to me from what i've been told it seems that they haven't pinpointed the exact problem so they're just replacing parts till it works. The tech is ordering another board and a hard drive since that is where the problem originally started. parts should be in next week and hopefully it won't take a week for the tech to get to it and i will get my tv back...
    i need a movie fix
    Get a relative or friend to hook you up.
    Michael ;)
    In the beginning, all knowledge was new!
    NORTH of 60°
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  • polrbehr
    polrbehr Posts: 2,830
    edited November 2006
    ntculenuff wrote:
    **UPDATE**

    so here it is november 2nd and my tv is residing at the repair shop:( it only took the tech a week to look at it and get back to me from what i've been told it seems that they haven't pinpointed the exact problem so they're just replacing parts till it works. The tech is ordering another board and a hard drive since that is where the problem originally started. parts should be in next week and hopefully it won't take a week for the tech to get to it and i will get my tv back...
    i need a movie fix

    Probably would've been cheaper for them to just give you a new TV?? :(

    Two years ago I had the entire chassis on my 54" Sammy r 'n' rd, but that only took four days. TG for extended warranties.
    So, are you willing to put forth a little effort or are you happy sitting in your skeptical poo pile?


    http://audiomilitia.proboards.com/
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  • PhantomOG
    PhantomOG Posts: 2,409
    edited November 2006
    what's the model number please? I was looking at mitsu dlp's lately and thought they looked good. this repair is under warranty right?
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  • ntculenuff
    ntculenuff Posts: 1,146
    edited November 2006
    Mitsubishi WD62825 DLP (2005)
    totally under warranty cost to me nothing. the tv its self is great beautiful picture just happened that after a year the hard drive skipped a beat and the update flatlined it. and the techs are slow in the repair. sure will be nice to have back..
    going to a freinds this weekend to watch some movies. his remodel is finished and i just have some fine tuning to do on his projector and i'm parking myself in his new theater seats for the night :)
    Speakers:
    Definitive BP7001sc mains
    Definitive C/L/R 3000 center
    Polk RT800i's rears
    Definitive supercube I Sub
    Audio:
    Onkyo TX-NR3010
    Emotiva XPA five Gen 3
    OPPO BDP-103 CD, SACD, DVD-A
    Video:
    Panasonic TC-P65ZT60
    OPPO BDP-103 Bluray
    Directv x's 2
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