Lame customer service from NAD

pmckeealaska
pmckeealaska Posts: 808
edited September 2006 in Electronics
I recently began having a problem with my NAD T763 receiver: I'm getting no sound out of the subwoofers in my LSi 25's when in EXT 7.1 surround mode (all is fine in 2 channel). I called the dealer I bought the unit from, and he said he had a call into NAD about the problem, but had heard nothing from them yet. I got online and subscribed to their customer service section, wrote a question describing the problem and.......nothing. That was 8 days ago! Has anyone had any interaction with NAD customer service? Does anyone have any suggestions for how I might troubleshoot this problem myself? As I said, 2 channel is fine, its just when I'm in surround channel mode where the problem comes up. The setup appears fine, or else I would think I wouldn't be getting subwoofer sound in 2 channel as well.
Music and Movie Rig

Samsung 40" HDTV 1080p
LSi25 Front Speakers
LSiC Center Channel
LSiFX Surrounds
Rotel RB 1080 2-Channel Amp
NAD T763 Reciever
Denon DVD 2900 Universal Player
Audiosource 10 Band Digital Equalizer
Audioquest CV-8 speaker cables
Audioquest Sub-X subwoofer cables
Audioquest King Cobra Interconnects
Monster AVS 2000 Voltage Stabilizer
Playstation 3 120GB Slim
Post edited by pmckeealaska on
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Comments

  • dorokusai
    dorokusai Posts: 25,577
    edited September 2006
    I've called a few times for various issues and was either helped immediately or called back within the same day. Sorry to hear abot your issues, good luck.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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  • F1nut
    F1nut Posts: 50,809
    edited September 2006
    I've always found a phone call gets more results than email.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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