Monster Cable (the other side)
thehaens@cox.net
Posts: 1,012
I know there is a lot of bad blood regarding Monster products on this forum. I have Monster products, from their AMP, to their "conditioners" to their cables.
When I purchased my AMP (MPA-2250) from The Good Guys closing sale the power cable had mysteriously came up missing from the open box. Why, I do not know. I read recently where another member just simply called and Monster sent them out another one. Perfect.
I tried to call, but was on hold for 30 minutes, then the phone just disconnected. HMM, maybe there is something to the thrashing of Monster. Well I went ahead and used the online email system they had, and guess what?
A Rep emailed me back and said the cable is on its way. They didn't even ask to see the receipt. I am an honest guy, but damn, what if I didn't even own this amp?
This weekend, during a power outage, one of my power banks on my HTS-5100 went up in smoke. So on my reply back to thank the rep for sending me the cable I told him about my problem w/ the 5100. His reply to me:
Please send your defective HTS5100 to:
Address
RMA#
Upon receipt of the defective unit, we will process the order for a brand new HTS-5100 to be sent to you.
I just wanted to share this w/ anyone that has doubted their Customer Service. I am in no way affiliated w/ Monster at all. And this may or may not be your experience with them.
Who knows, maybe it was my "usmc.mil" email address;)
Scott
When I purchased my AMP (MPA-2250) from The Good Guys closing sale the power cable had mysteriously came up missing from the open box. Why, I do not know. I read recently where another member just simply called and Monster sent them out another one. Perfect.
I tried to call, but was on hold for 30 minutes, then the phone just disconnected. HMM, maybe there is something to the thrashing of Monster. Well I went ahead and used the online email system they had, and guess what?
A Rep emailed me back and said the cable is on its way. They didn't even ask to see the receipt. I am an honest guy, but damn, what if I didn't even own this amp?
This weekend, during a power outage, one of my power banks on my HTS-5100 went up in smoke. So on my reply back to thank the rep for sending me the cable I told him about my problem w/ the 5100. His reply to me:
Please send your defective HTS5100 to:
Address
RMA#
Upon receipt of the defective unit, we will process the order for a brand new HTS-5100 to be sent to you.
I just wanted to share this w/ anyone that has doubted their Customer Service. I am in no way affiliated w/ Monster at all. And this may or may not be your experience with them.
Who knows, maybe it was my "usmc.mil" email address;)
Scott
Post edited by RyanC_Masimo on
Comments
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Ya Take The good
ya take the bad
ya take em both and thare ya have
The Facts of life, the facts of life
Good to see they came through in the clutch for your sake (resoundingly, at that...)I never had it like this where I grew up. But I send my kids here because the fact is you go to one of the best schools in the country: Rushmore. Now, for some of you it doesn't matter. You were born rich and you're going to stay rich. But here's my advice to the rest of you: Take dead aim on the rich boys. Get them in the crosshairs and take them down. Just remember, they can buy anything but they can't buy backbone. Don't let them forget it. Thank you.Herman Blume - Rushmore -
zombie boy 2000 wrote:Good to see they came through in the clutch for your sake (resoundingly, at that...)
Well I guess I should of actually waited to get the cable and the new conditioner before sounding the horn....:D -
keep us posted, lord knows we have razzed em enough, that anything good they do should be reported as well.Living Room 2 Channel -
Schiit SYS Passive Pre. Jolida CD player. Songbird streamer. California Audio Labs Sigma II DAC, DIY 300as1/a1 Ice modules Class D amp. LSi15 with MM842 woofer upgrade, Nordost Blue Heaven and Unity interconnects.
Upstairs 2 Channel Rig -
Prometheus Ref. TVC passive pre, SAE A-205 Amp, Wiim pro streamer and Topping E50 DAC, California Audio Labs DX1 CD player, Von Schweikert VR3.5 speakers.
Studio Rig - Scarlett 18i20(Gen3) DAW, Mac Mini, Aiyma A07 Max (BridgedX2), Totem Mites -
Ask Discovery Channel about M*'s good customer service. Did you know that M* Cable took over the name "Monster Garage"?
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I don't think many people here have really said anything disparaging about their PRODUCTS, just their business practices when it comes to their trademark. They make a decent set of products (if not a little overpriced), but the way they bully small companies with NO remote connection to their market just for the use of the word "monster" is deplorable, and enough to make me look elsewhere.If you will it, dude, it is no dream.
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I have used some of their products and found them to serve their purpose. Like someone said they make more money and have more of the market share than most of these small cable making companies that charge you 5 times as much as Monster just to keep up. It's like Bose I have gone to their stores and the people are just buying stuff like crazy, and they laugh all the way to the bank.
CRj -
bobman1235 wrote:I don't think many people here have really said anything disparaging about their PRODUCTS, just their business practices when it comes to their trademark. They make a decent set of products (if not a little overpriced), but the way they bully small companies with NO remote connection to their market just for the use of the word "monster" is deplorable, and enough to make me look elsewhere.
Those monster ****!!!
I know their products are completely overpriced but when I read the link bobman provided, that was the last straw. When I worked at circuit city, we were pushed soo much to sell monster(just as much as extended warranties). When we did comparisons to cheap cables (not in front of a customer of course, where it actually mattered), we could not see any difference at all. I got yelled at all the time for selling the cheaper cables and not selling enough warranties . I couldn't take anymore and quit. My problem is I couldn't lie to the customers. If I would have worked on commision, it would be a different story...:)
anyways, if it was a name like yahoo, I could completely understand why they would put out lawsuits, but monster...
So tell me this monster cable, why hasn't Best Buy sued Buy.com?AVR: H/K AVR240
Fronts: Monitor 50s
Center: CSI3
surrounds: R15s
Sub:Velodyne DPS10
Dvd/Cd: Samsung HD upconverter (for now)
TV: 50" Sammy Plasma
game hardware: 360 and gcn.
Gamertag: kovster27 -
That's interesting, and good to know. I'm really considering a Monster power conditioner at the moment, and it's good to hear that they (seemingly) take care of their customers. Did you have to send in the receipt for your HTS5100, or did they just ask for the unit itself?
At any rate, sounds like they're taking good care of you. Let us know how it turns out!
In UseGeorge Grand wrote: »
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[Home Audio]
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I've had them replace cables that were trashed (ends ripped off), they send out new in box, no questions. They do have good CS at least.For rig details, see my profile. Nothing here anymore...
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Just wondering if they have gone after Sesame Street and the Cookie Monster. Seems like that ought to be on their list of dirty deeds somewhere.
H9"Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul! -
There's 11 pages worth of lawsuits at the US patent office website. A "condensed" list I found elsewhere :
Here is a list of alleged infringements for which Monster Cable initiated legal proceedings. You might recognize a few of them:
1. Monster Records
2. Monster Rock
3. Monster Mos
4. Monsters of Rock 'n' Roar
5. Monster in my Pants
6. Monster Cafe'
7. Monster Museum Cafe'
8. Monster Bowl
9. Monster Ray
10. Monster
11. Monster Money
12. Monster Software
13. The Monster
14. The Monster Card
15. Digital Monster
16. Speed Monster
17. Monster Bot
18. Monster Commands
19. Hula Monsters
20. EMonster
21. Music Monster
22. Monsterworld
23. Monster Magnet
24. Honey Monster
25. Audiomonster
26. Duel Monsters
27. Think Monster
28. Monster Spray
29. Rubie's Tiny Monsters
30. Monster Tamer
31. Home of the Monster
32. Scan Monsters
23. Monster Eye
24. Monster Recovery
25. Monster Light
26. Jingle Bell Monster
27. Mini Monsters
28. The Number Monster
29. Monster Fighters
30. Monstersnaps
31. Monster Guard
32. Monster Hardware
33. Monster Game
34. Monster Vision
35. Monster Filter
36. My Pet Monster
37. Build-A-Monster
38. Monster Cutters
39. Monstermark
40. Reborn the Monster
41. Monster Rancher Explorer
42. Monstergrams
43. Monsterworks
44. Tully-Monster
45. Doctor Zarr's Amazing Funk Monster
46. Monster Truck Mania
47. Hela Monster
48. Monster Maze
49. Monster Proof
50. Monster Away
51. Monsters for Grown-Ups
52. War of the Monsters
53. Scooby-Doo and the Monsters of Mexico
54. Monster Rancher Advance
55. One Eyed Monster
56. Learning Monster
57. Inkmonsters
58. Scribble Monster
59. Sky Monsters
60. B Monster
61. "It's not a monster - it's local!"
62. Bapcol Flomonster
63. Monster Snot
64. Songster
65. Monster Rancher
66. Monsters of the Midway
67. Monster Mix
68. Monster Grip
69. Monsterhype Productions
70. Monsterresponse
71. Road Monsters
72. Doctor Monster
73. Monster Garage
74. Monsters
75. Monsters of Rock
76. M Monnex
77. Monster Grab
78. Monster Resins
79. Monster Clubhouse
80. Monsterpin
81. Monster Hunter
82. Monster Squadron
83. Monster Head
84. Mambo Monster
85. Monster Sweep
86. The Monster Cooler
87. Messagemonster
88. Monster Cash
89. Monster Maker Media & Marketing
90. Monster Seats
91. M Monster
92. Blue Monster Bar
93. Monsterskate
94. Monster Enforcer
95. Monster Magic
96. Snow Monsters
97. Candy Monster
98. Monster Mansion
99. Air Monster
100. Monster Slots
101. Monster Tower
102. Monster Baseball
103. Monsters of the Interstate
104. Monsters WantedIf you will it, dude, it is no dream. -
At least they didn't get Monsters, Inc.
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My brother will only buy M* for the recording studio he runs, not because its the best or best for the money, but only for their CS. You would not believe the boneheadedness of musicians and how they can destroy cables. He just takes the damaged one back and they replace it, no questions asked.There is no genuine justice in any scheme of feeding and coddling the loafer whose only ponderable energies are devoted wholly to reproduction. Nine-tenths of the rights he bellows for are really privileges and he does nothing to deserve them. We not only acquired a vast population of morons, we have inculcated all morons, old or young, with the doctrine that the decent and industrious people of the country are bound to support them for all time.-Menkin
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Demiurge wrote:At least they didn't get Monsters, Inc.
they tried, but they took on a little more than they could chew with Disney. I believe Disney countersued, something along the lines of the Monster trademark being too general so they they just started action to get the whole trademark dissolved. Monster Cable wisely backed off.
Did they think Disney wasnt going to use its muscle? what the heck were they thinking
tons of info on the web on this, I think Monster has toned it down a knotch but who knows. I'll get there stuff used, but never buy from them new.Living Room 2 Channel -
Schiit SYS Passive Pre. Jolida CD player. Songbird streamer. California Audio Labs Sigma II DAC, DIY 300as1/a1 Ice modules Class D amp. LSi15 with MM842 woofer upgrade, Nordost Blue Heaven and Unity interconnects.
Upstairs 2 Channel Rig -
Prometheus Ref. TVC passive pre, SAE A-205 Amp, Wiim pro streamer and Topping E50 DAC, California Audio Labs DX1 CD player, Von Schweikert VR3.5 speakers.
Studio Rig - Scarlett 18i20(Gen3) DAW, Mac Mini, Aiyma A07 Max (BridgedX2), Totem Mites -
#55 One Eyed Monster
.....noooooooooo !!!!! :eek:
Psssst.....hey, Lil' Buddy....yeah, it's me.....hey, keep your head down, okay. Monster is coming after you !!!!
Thanks for the Heads Up.Sal Palooza -
fyi, most of whats listed with the USPTO aren't actual lawsuits, they are "extensions for time to oppose". However, what has been made public is that sometimes during these extensions M* Cable may be making demands. When people don't cave in, the file an actual "opposition".
Yes M* tried very agressively to go after Disney for Monsters Inc. However, Disney's lawyers were a level above what M* lawyers could dish out. Disney threatened to challenge M*'s right to the word "monster" at all, and M* wisely backed off. The lawsuit and Disney's answer to the lawsuit make for very funny reading.
http://www.madmartian.com/legal/disney_complaint.pdf
http://www.madmartian.com/legal/disney_response.pdf -
heiney9 wrote:Just wondering if they have gone after Sesame Street and the Cookie Monster. Seems like that ought to be on their list of dirty deeds somewhere.
H9
They DID. Check out the patent website. The Sesame Workshop was on the list for having a "Monster Clubhouse" for the Cookie Monster and others. I'm not joking.
