Outstanding Customer Service!

Mike682
Mike682 Posts: 2,074
edited April 2 in Clubhouse Archives
Thank you Ken S and Polk. Polk's customer service is top notch. Great people, great company.

I got my new psw404 driver in thurs and now my sub is back in business. What a big difference, the sub sounds great.

Thanks again
Receiver: harmankardon AVR235
Mains: polk R30
Center: polk CSi3
Rear Surrounds: polk R20
Subwoofer: polk PSW404
DVD: Panasonic DVD-S29
Post edited by RyanC_Masimo on
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Comments

  • heiney9
    heiney9 Posts: 25,197
    edited March 2006
    Polk Audio CS is 2nd to none. They always go out of their way. Even Matt Polk gets involved if necessary. This in one of the many reasons I will always have a Polk product in the mix. The company has been this way since day 1.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • tonyb
    tonyb Posts: 32,983
    edited March 2006
    You will not find a better cs dept. than Polk's anywhere!!!!! CONGRATS!!!!:D
    HT SYSTEM-
    Sony 850c 4k
    Pioneer elite vhx 21
    Sony 4k BRP
    SVS SB-2000
    Polk Sig. 20's
    Polk FX500 surrounds

    Cables-
    Acoustic zen Satori speaker cables
    Acoustic zen Matrix 2 IC's
    Wireworld eclipse 7 ic's
    Audio metallurgy ga-o digital cable

    Kitchen

    Sonos zp90
    Grant Fidelity tube dac
    B&k 1420
    lsi 9's
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  • janmike
    janmike Posts: 6,146
    edited March 2006
    Sure makes you want to purchase a second, third fourth... time.
    Michael ;)
    In the beginning, all knowledge was new!
    NORTH of 60°
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  • marker
    marker Posts: 1,084
    edited March 2006
    Absolutely! While I won't get into the details, I was stunned at how well I was treated over the 800 #. I didn't get the name of the guy I spoke to, but I literally couldn't believe what he did.

    CS is a lost art today with most companies, but not with Polk.
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