Chesky...another bad feedback

steveinaz
steveinaz Posts: 19,538
edited February 2006 in Music & Movies
Even after reading some your comments regarding Chesky Records poor shipping track record, I gave it a try......

You were RIGHT. Ordered CD's on 3 Jan, still don't have them yet. Pityful. Numerous phone calls, excuses, yada yada. My first and last order with Chesky. Next time I'll go to Mapleshade.

OK Companies, from the non-college educated dimwit in Arizona, lets open our "fundamentals of bussiness" manuals to page 1:

1. Offer a product that has demand, at a good price
2. Have good customer service (support those products)

Amateurs
Source: Bluesound Node 2i - Preamp/DAC: Benchmark DAC2 DX - Amp: Parasound Halo A21 - Speakers: MartinLogan Motion 60XTi - Shop Rig: Yamaha A-S501 Integrated - Shop Spkrs: Elac Debut 2.0 B5.2
Post edited by steveinaz on
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  • reeltrouble1
    reeltrouble1 Posts: 9,312
    edited January 2006
    Steve,

    My understanding from recent MBA graduates is that the CS is no longer stressed as a vital component. Sure its talked about and taught, but with a spin of how to do it at lowest cost, such as outsourcing phone calls to India, Asia and so on. Its about making a buck and price point.

    Take a look at Wal-Mart, once a stellar CS company, now, yeesh, can't stand to even walk in the door.

    Thanks for the heads up. I will cross em off my ever growing list.

    RT1
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  • polkatese
    polkatese Posts: 6,767
    edited January 2006
    RT1, most of CS depts have been "bangalored"! :)

    Steve, I have Chesky CS on speed dial, until I got all my shipments (two years ago), and never bought from them again. Let me know if you need a name to beeatch to.
    I am sorry, I have no opinion on the matter. I am sure you do. So, don't mind me, I just want to talk audio and pie.
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  • MacLeod
    MacLeod Posts: 14,358
    edited January 2006
    MECA uses Checky's "Ultimate Demonstration Disk" to judge their SQ competitions and so Ive bought that. Other than that Ive not had a reason to purchase any of their stuff. Hell Id never heard of them til a couple months ago!
    polkaudio sound quality competitor since 2005
    MECA SQ Rookie of the Year 06 ~ MECA State Champ 06,07,08,11 ~ MECA World Finals 2nd place 06,07,08,09
    08 Car Audio Nationals 1st ~ 07 N Georgia Nationals 1st ~ 06 Carl Casper Nationals 1st ~ USACi 05 Southeast AutumnFest 1st

    polkaudio SR6500 --- polkaudio MM1040 x2 -- Pioneer P99 -- Rockford Fosgate P1000X5D
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  • steveinaz
    steveinaz Posts: 19,538
    edited January 2006
    polkatese wrote:
    RT1, most of CS depts have been "bangalored"! :)

    Steve, I have Chesky CS on speed dial, until I got all my shipments (two years ago), and never bought from them again. Let me know if you need a name to beeatch to.

    I think it was one of your posts that warned about buying from them....I APOLOGIZE for not listening! ;)
    Source: Bluesound Node 2i - Preamp/DAC: Benchmark DAC2 DX - Amp: Parasound Halo A21 - Speakers: MartinLogan Motion 60XTi - Shop Rig: Yamaha A-S501 Integrated - Shop Spkrs: Elac Debut 2.0 B5.2
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  • steveinaz
    steveinaz Posts: 19,538
    edited January 2006
    26 Jan--STILL NO CD's.
    Source: Bluesound Node 2i - Preamp/DAC: Benchmark DAC2 DX - Amp: Parasound Halo A21 - Speakers: MartinLogan Motion 60XTi - Shop Rig: Yamaha A-S501 Integrated - Shop Spkrs: Elac Debut 2.0 B5.2
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  • PolkThug
    PolkThug Posts: 7,532
    edited January 2006
    Call them and tell them you are going to cancel the order if they can't send it.
    Never Forget
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  • steveinaz
    steveinaz Posts: 19,538
    edited January 2006
    just did, she said 1 of the 3 CD's I ordered was out of stock (useful information about 2 weeks ago); I should have them tommorrow...we'll see.
    Source: Bluesound Node 2i - Preamp/DAC: Benchmark DAC2 DX - Amp: Parasound Halo A21 - Speakers: MartinLogan Motion 60XTi - Shop Rig: Yamaha A-S501 Integrated - Shop Spkrs: Elac Debut 2.0 B5.2
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  • Early B.
    Early B. Posts: 7,900
    edited January 2006
    Order Chesky through amazon.com (esp. used ones) and avoid the hassles.
    HT/2-channel Rig: Sony 50” LCD TV; Toshiba HD-A2 DVD player; Emotiva LMC-1 pre/pro; Rogue Audio M-120 monoblocks (modded); Placette RVC; Emotiva LPA-1 amp; Bada HD-22 tube CDP (modded); VMPS Tower II SE (fronts); DIY Clearwave Dynamic 4CC (center); Wharfedale Opus Tri-Surrounds (rear); and VMPS 215 sub

    "God grooves with tubes."
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  • steveinaz
    steveinaz Posts: 19,538
    edited January 2006
    Yep, that and Ebay offerings. I should have checked Ebay first!
    Source: Bluesound Node 2i - Preamp/DAC: Benchmark DAC2 DX - Amp: Parasound Halo A21 - Speakers: MartinLogan Motion 60XTi - Shop Rig: Yamaha A-S501 Integrated - Shop Spkrs: Elac Debut 2.0 B5.2
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  • steveinaz
    steveinaz Posts: 19,538
    edited January 2006
    Chesky is frickin amazing. BUYER BEWARE.

    Finally got 3 Cd's.....NOT the 3 CD's I ordered, but 3 Cd's. One of them is an SACD...I don't have an SACD CDP. Wait...it gets better...

    They put them in an envelope, a soft envelope. 2 cases are cracked down the center. I'm **** fumin' jack.

    Never again. :mad:

    On the invoice next to the items I ordered, they're circled and written next to them is "substitute with...XXXX" Who the hell said I wanted a substitute?

    DO NOT BUY FROM CHESKY RECORDS
    Source: Bluesound Node 2i - Preamp/DAC: Benchmark DAC2 DX - Amp: Parasound Halo A21 - Speakers: MartinLogan Motion 60XTi - Shop Rig: Yamaha A-S501 Integrated - Shop Spkrs: Elac Debut 2.0 B5.2
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  • Early B.
    Early B. Posts: 7,900
    edited January 2006
    steveinaz wrote:
    On the invoice next to the items I ordered, they're circled and written next to them is "substitute with...XXXX" Who the hell said I wanted a substitute?

    WTF???!!!

    That's very, very strange. Chesky must be smokin' crack.
    HT/2-channel Rig: Sony 50” LCD TV; Toshiba HD-A2 DVD player; Emotiva LMC-1 pre/pro; Rogue Audio M-120 monoblocks (modded); Placette RVC; Emotiva LPA-1 amp; Bada HD-22 tube CDP (modded); VMPS Tower II SE (fronts); DIY Clearwave Dynamic 4CC (center); Wharfedale Opus Tri-Surrounds (rear); and VMPS 215 sub

    "God grooves with tubes."
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  • steveinaz
    steveinaz Posts: 19,538
    edited January 2006
    Well, 1 redemption...the SACD has a redbook layer.
    Source: Bluesound Node 2i - Preamp/DAC: Benchmark DAC2 DX - Amp: Parasound Halo A21 - Speakers: MartinLogan Motion 60XTi - Shop Rig: Yamaha A-S501 Integrated - Shop Spkrs: Elac Debut 2.0 B5.2
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  • reeltrouble1
    reeltrouble1 Posts: 9,312
    edited February 2006
    Well, obviously they felt a man with your impeccable tastes would be into high rez!!!!

    RT1
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  • PolkThug
    PolkThug Posts: 7,532
    edited February 2006
    steveinaz wrote:
    Chesky is frickin amazing. BUYER BEWARE.

    Finally got 3 Cd's.....NOT the 3 CD's I ordered, but 3 Cd's. One of them is an SACD...I don't have an SACD CDP. Wait...it gets better...

    They put them in an envelope, a soft envelope. 2 cases are cracked down the center. I'm **** fumin' jack.

    Never again. :mad:

    On the invoice next to the items I ordered, they're circled and written next to them is "substitute with...XXXX" Who the hell said I wanted a substitute?

    DO NOT BUY FROM CHESKY RECORDS

    What a friggin' joke of a company.
    Never Forget
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  • steveinaz
    steveinaz Posts: 19,538
    edited February 2006
    Exactly. Chesky, get out of the business; just hand the CD's out on the street. I can't imagine they have many repeat customers.

    The 1 time sale methodology, gotta love it.
    Source: Bluesound Node 2i - Preamp/DAC: Benchmark DAC2 DX - Amp: Parasound Halo A21 - Speakers: MartinLogan Motion 60XTi - Shop Rig: Yamaha A-S501 Integrated - Shop Spkrs: Elac Debut 2.0 B5.2
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  • Tour2ma
    Tour2ma Posts: 10,177
    edited February 2006
    Damn... bought from them years ago and the only thing I could complain about was their price. CS used to be great...

    Times change...
    More later,
    Tour...
    Vox Copuli
    Better to remain silent and be thought a fool, than to open your mouth and remove all doubt. - Old English Proverb

    "Death doesn't come with a Uhaul." - Dennis Gardner
    "It's easy to get lost in price vs performance vs ego vs illusion." - doro
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