Harmony Remote...not even here yet and pissing me off

steveinaz

This Harmony remote software is doing all kinds of funky **** to my computer. Can't de-install it, can't shut it down or remove it from the systray without it reseting my computer...arrrgghhhhhhh.

Anybody else having this problem? I HATE buggy software, there may be a Harmony remote NIB on the Flea Market, still sealed if Logitech can't iron this crap out. Cheap, by the way. :mad:

PolkThug

I dunno. Haven't had any problems with mine, although I think I went into the registry and made it so it doesn't start at boot up.

steveinaz

When I try to uninstall it in Control Panel (Add/remove software), as soon as I click "remove" my system resets. Log back in, and there it is, still on the system. I've run thru Task Manager and I don't see it listed as running in the background....

it acts like a damn virus....errrrrrrrrrrr

Ricardo

Never had any issue; I do have the monitor icon permanently on, but it does not bother me.

okiepolkie

I haven't had any problems with mine. I've got it where it doesn't begin at startup, so it doesn't seem to affect my computer at all. I haven't tried to uninstall. Give Harmony a call or email. They have decent customer support, so they should be able to walk you through it.

Zach

PolkThug

steveinaz wrote:

When I try to uninstall it in Control Panel (Add/remove software), as soon as I click "remove" my system resets. Log back in, and there it is, still on the system. I've run thru Task Manager and I don't see it listed as running in the background....

it acts like a damn virus....errrrrrrrrrrr

Did you by chance try to uninstall it a different way before trying the Add/Rem program feature?

Maybe step through the motions of "installing" it again, then try the Add/Rem programs.

Willow

I didn't have that problem either.
I went into add remove followed the steps what happened I don't know but once I downloaded the new updates everything was just fine.

steveinaz

PolkThug wrote:

Did you by chance try to uninstall it a different way before trying the Add/Rem program feature?

Maybe step through the motions of "installing" it again, then try the Add/Rem programs.

No, I used Control Panel's Add/Remove;
I'll try this tonight, reload and maybe it'll fix the glitch...

faster100

Go into msconfig and remove it from bootup,

steveinaz

It's not showing up there (surprisingly). That was my first move last night. I also don't see it on running processes in task manager either...

When I click "remove" in CP, it starts to bring up a dialog and looks like its doing something, then the computer resets. I tried 7 or 8 times last night, everytime it would force a reboot right in the middle of doing its thing...very strange.

I'm a computer tech with 15 years experience, but this one is pushing my buttons. I ran Reg Mechanic, ran Spybot S&D and Adaware (there are rumors that logitech software lays down some pretty hideous spyware). Nothing, all 3 programs came back with nada problems.

Willow

steveinaz wrote:

there may be a Harmony remote NIB on the Flea Market, still sealed if Logitech can't iron this crap out. Cheap, by the way. :mad:

I would ask you give it some time you will not be disapointed. Not sure if they can help, but they are supposed to have amazing CS. You may wish to give em a call.

steveinaz

I'll get it figured out, it's a mission now....

okiepolkie

Maybe step through the motions of "installing" it again, then try the Add/Rem programs.

This would be my next step as well, even before I talked to customer service.

I don't have my laptop right in front of me with the software installed, so I can't help anymore right now.


What version of Windows are you using right now?

steveinaz

Yep, thats what I'll do tonight. Try fully installing again then removing...

XP Home
Athlon 1.8Ghz AMD
Asus socket "A" MB
1Gbyte RAM
Nvidia Gforce 256Mb AGP Video (Asus)
No Anti-virus s/w
Nothing running in the background
79% HDD available (60GB)
Built the system myself, it's rock-solid (about 2 years old)

louhamilton

I just removed the software from my media server PC this past weekend. I was cleaning up all software and processes that weren't needed on that particular box. It was removed without issue. Even did a reboot to confirm. Nothing. There is no trace of it.

Try the re-install/uninstall method. You may have something missing. Did you exit the process first? This soometimes causes things to not uninstall.

-Lou

steveinaz

I exited the systray icon, then went to Add/Remove. Actually, the first time I tried to hit "exit" on the systray icon, it made my system shutdown; when I went back in and did it a 2nd time, it exited without incident. I then removed the shortcut from the "Start up" folder, rebooted and tried to remove. That's when the problems started...

I wanted to remove it and do a fresh install to because of the strange behavior with the systray icon---well, now it shuts the system down (actually reboots) everytime I try ti uninstall it.

BlueMDPicker

Steve,

Have you looked at the installed software directories and files in a Command Prompt (DOS box)? I do my best slash and burn in DOS.

steveinaz

Yep, I'm a DOS-hound too. Shows everything there that was initially loaded in the ~program files\Logitech\Harmony Remote\*.* area. I thought about manually deleting, but then you end up with orphaned registry entries and files all over system32 and win directories...I'm anal.

I think top-loading and re-trying it will probably fix it, we'll see what happens tonight.

Just thought some here may have experienced this (there's cases on the net) and maybe knew a quick fix, you know---being lazy in other words....

FWIW, there are some issues with this sw and some ATI graphic cards when set to full hardware acceleration setting...just an FYI.

BIZILL

i'm not afraid of system registry. i'd go in and manually delete anything to do with harmony as well as the rest of the hard drive. then restart computer and try installing again....this comes with the typical warning, of course: back up your registry first. i never do, though.

PolkThug

If that doesn't work, we can easily kill it in the registry so it won't fire up on its own, keep us posted.

PolkThug

In the registry, go to:

HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/

and look for references to it in:

Run
RunOnce
RunOnceEx

and delete them.

BIZILL

or just use the find and find next feature to search while in your registry, just in case it may have posted its trail anywhere else.

steveinaz

Registry hacks and manual deletion will be my last step. You still have the potential to leave behind a ton of orphaned files when you don't use the programs uninstall routine, thats what I'm trying to avoid. I'm pretty sure reloading wiill probably fix the problem...I'll keep you posted...

steveinaz

Well, got up this morning and thought I'd make on last attempt at uninstalling before doing the reload/uninstall routine.....it worked!

I'll do a "fresh" load when the remote arrives...

Ricardo

Glad to see you got that out of the way....you'll enjoy that remote

okiepolkie

Glad to see it worked. Hopefully the remote itself won't give you any problems.

steveinaz

I think it was because the computer kept "warm" booting; I don't think I did a cold boot and shut it down completely---some glitch was probably residing in memory or a registry re-read wasn't occuring.

jafdc

I've had trouble too on our Windows XP machine. But it seems to work fine on my father's Macintosh.