Polk buyer forever....CS is 2nd to none!

heiney9
heiney9 Posts: 25,203
edited April 2024 in Clubhouse Archives
I know I shouldn't be amazed because I've come to know how outstanding POLK Customer Service (Ken) is. I e-mailed him last week about getting a schematic for the RTA-11t crossover as I wanted to 'freshen' it up now that is getting close to 20 years old. Yesterday I got a large envelope....hand addressed no less with a great schematic. I also received (which I never asked for) an owners manual and 2 new poly switches. Absolutely OUTSTANDING. I haven't bought a POLK product in 18 years and to get this level of attention is so COOL. I will always be a POLK customer simply because they build a great affordable product and the CS is the best in any business.

Thank You Ken

Brock
"Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
Post edited by RyanC_Masimo on
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  • okiepolkie
    okiepolkie Posts: 2,258
    edited November 2005
    No matter the circumstance I've presented so far, they have come through. When I first conceived of starting my home theater business, my first thoughts were to go with Polk's line up for sale and installation. My recent aquistion of used LSi7's is no different. I'll stick with Polk as long as I have speakers.

    Zach
    Tschüss
    Zach
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  • nadams
    nadams Posts: 5,877
    edited November 2005
    Yessir... 2nd to none is right.

    Go Polk! Don't ever farm your CS out to India, or there WILL be a major revolt!
    Ludicrous gibs!
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  • shack
    shack Posts: 11,154
    edited November 2005
    Absolutely first class in every dealing I've had with Polk CS. (Unlike my experience with so many other companies in all lines of business :mad: )
    nadams wrote:
    Go Polk! Don't ever farm your CS out to India, or there WILL be a major revolt!
    I hear there are a bunch of High End, RARE, Vintage Reel to Reel rigs in India. I also have been informed there are lots of 2 channel pre-recorded tapes from the 50s and 60s floating around as well as a bunch of masters just begging to be played again. If they farm CS out there, Ken just might want to go ;).
    "Just because you’re offended doesn’t mean you’re right." - Ricky Gervais

    "For those who believe, no proof is necessary. For those who don't believe, no proof is possible." - Stuart Chase

    "Consistency requires you to be as ignorant today as you were a year ago." - Bernard Berenson
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  • MacLeod
    MacLeod Posts: 14,358
    edited November 2005
    nadams wrote:

    Go Polk! Don't ever farm your CS out to India, or there WILL be a major revolt!


    Definitely!!!

    Ever see the movie Frankenstein? Remember all those villagers with torches and pitchforks? Well, most of know where Polk HQ is locate. Youve been warned! ;)
    polkaudio sound quality competitor since 2005
    MECA SQ Rookie of the Year 06 ~ MECA State Champ 06,07,08,11 ~ MECA World Finals 2nd place 06,07,08,09
    08 Car Audio Nationals 1st ~ 07 N Georgia Nationals 1st ~ 06 Carl Casper Nationals 1st ~ USACi 05 Southeast AutumnFest 1st

    polkaudio SR6500 --- polkaudio MM1040 x2 -- Pioneer P99 -- Rockford Fosgate P1000X5D
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited November 2005
    Hummm. Open reel, you say? Popular in India? Well, I do love Indian food and Taj beer!
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  • heiney9
    heiney9 Posts: 25,203
    edited November 2005
    Kenneth Swauger wrote:
    Hummm. Open reel, you say? Popular in India? Well, I do love Indian food and Taj beer!

    Well, Ken if you go to India it better be just to visit :) . You have to come back or else there will be a revolt and we'll have to level Polk CS. So it'd be in your best interest to buy a 2-way ticket ;) .

    Seriously Ken, thanks for the info and the very quick turn around time on the schematic. Now I have to get my butt in gear and get the mod done :eek: .

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass Pass Labs XA25 | EE Avant Pre | EE Mini Max Supreme DAC | MIT Shotgun S1 | Pangea AC14SE MKII | Legend L600 | BlueSound Node 3 - Tubes add soul!
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited November 2005
    You're certainly welcome, glad to be of help!
    Have fun, Ken
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