Fedex damage process?

warlocks1
warlocks1 Posts: 1,252
edited April 2024 in Clubhouse Archives
I Fedex'd an infinty subwoofer and it arrived with major damage. I packed it myself and didn't have original packing material. I did get insurance. It was packed with peanuts, cardboard, and bubble wrap. I have shipped at least 100 times through the same Fedex office without any damage. How does the process work and do I have a chance of getting reiimbursed? Should I have the buyer mail the sub back or will Fedex inspect it there? Thanks, Jeff
Post edited by RyanC_Masimo on
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  • Mike682
    Mike682 Posts: 2,074
    edited July 2005
    That sucks!

    Call Fedex ASAP and tell 'em what happened and that you have insurance....they will tell you what to do with the package, claim form, etc..

    Good luck
    Hope it works out for you

    Mike
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  • danger boy
    danger boy Posts: 15,722
    edited July 2005
    did the buyer take pictures? pictures always helps.
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  • faster100
    faster100 Posts: 6,124
    edited July 2005
    do a fed ex claim, they will retrieve the package from the buyer, inspect it and send it back to the shipper (you) unless you tell them to send it back to the receiver(buyer) if they approve the claim and it was packed enough, they pay the claim in 7-14 days max.... if you have a fed ex account its faster and they can credit the claim to your checking account....
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  • dragon1952
    dragon1952 Posts: 4,907
    edited July 2005
    If you can't prove how it was packed you're usually screwed. And if it works like UPS the bubble wrap and peanuts don't qualify. They say you need 2" of solid foam or cardboard all the way around. Cracks me up because many originally packed items wouldn't even qualify :rolleyes:
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  • hotwheelman
    hotwheelman Posts: 1,300
    edited July 2005
    Originally posted by dragon1952
    If you can't prove how it was packed you're usually screwed. And if it works like UPS the bubble wrap and peanuts don't qualify. They say you need 2" of solid foam or cardboard all the way around. Cracks me up because many originally packed items wouldn't even qualify :rolleyes:

    Peanuts and bubblewrap don't qualify yet they sell the **** in store for you to pack your items in........what a crock.:rolleyes:
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